Re: WPC 50K Post Challenge - You Ready?!
Okay here's my story.
I had a Microsoft ergonomic 4000 wireless keyboard a few years ago and the markings wore off on it after about a year. So I had it replaced and a couple of years later the same keys wore off and even didn't work well. It was a membrane keyboard and squishy to type on, so I thought I'd treat myself to a mechanical keyboard that would last.
I got a new (at the time) Corsair M60 and K60. Mouse and keyboard. This was Corsairs first try at mechanical keyboards and after about 2 weeks the letters on the keys were starting to wear. I got a few replacements and ended up with a perfect keyboard. Loved it for nearly 2 years, the best typing experience I've had.
Then I did the unthinkable and spilt some orange juice near to the number pad on the right of the keyboard. I thought it might be okay if I let it dry out in a warm room like an airing cupboard for a week. So I did... No luck. Every time I pressed a key like 'a', 'djfbd24' or some similar nonsense appeared. I took it to a friends house and we took the keyboard apart, used mechanical keyboard switch cleaner and Isopropyl alcohol to really give the keyboard a good clean down. Or as much as we could - they individually soldered each key onto the circuit board so we only had access to one side of the keyboard.
So we cleaned it and then put it back together like new. Then we put it in the dishwasher on rinse to make sure there was no chance any orange residue was on the circuit board at all. We dishwashed it twice just to make sure.
Then I let it dry in a warm airing cupboard for 2/3 weeks. Now when I pressed 'a' it typed 'az'. All of the rest of the keyboard worked perfect except the bottom two typing rows. So I knew I had about a month left on my Corsair warranty and even though I was pretty sure I didn't have a hope of then saying they would replace it, I had to know before I went out and bought another keyboard.
On top of this my mouse was unable to update its firmware so I thought I'd get that replaced before the warranty ran out.
So I spoke with Corsair, told them the keyboard isn't working on the bottom two rows and they said they would have a look. Again, I didn't really expect them to do anything, but I had to know even if it meant paying to get it to them.
They arranged an RMA and I asked if they could collect it, they agreed to get both items in one load. After a day or two I was told that they would commit to replacing my mouse but since they didn't make the M60 would I be prepared to get an M65, the latest model, as a replacement. I said I didn't mind but I still hadn't heard anything about the keyboard. Then they said they were willing to replace the keyboard but they would have to send out a different model as the older one was no longer made. They asked if I'd mind if they replaced it with the latest fully mechanical backlit version K70, but the keyboards are on back order and it might be May or June before I got the replacement. I said I didn't mind because getting a replacement at all was good enough, after all if they had just shipped it back I planned to sell the broken keyboard as spares and repairs on Ebay.
Then yesterday I got emails saying both the mouse and keyboard had shipped and should be with me in 1-2 business working days.
So I bought a Mouse and Keyboard 2 years ago worth about ?120 and they are being replaced with another set, newer, worth about ?200.
That's why it was the best day ever and why it was all thanks to Corsair!