Has MS ever Compensated you for Bad Service?

[bo_woods]

If so, what did they do? And what for?

 

[xandros9]

well they erroneously banned my Bing Rewards account once.

Got it reinstated a few days later and got 50 bonus credits out of it.

I had a randomly rebooting 830 that I shipped back - they just did what I did (recovery tool) and shipped it back. Didn't fix it naturally, so I tried again with some more information and got a refurbished unit which fixed it. They footed the shipping bill ultimately so I'm not complaining too much.

Otherwise I haven't really seen poor service yet. (also considering the OneDrive thing hasn't taken effect)

 

[Laura Knotek]

I got an email offering free Skype calls due to the Skype outage last month, but it doesn't affect me, since I don't even use Skype for calls.

 

[manus31]

I had the best customer service ever from Microsoft when my xbox 360 went bad years back,(although it was they're fault from known issue at the time).Guy came to the house,collected my console and bought it back a week later.I didn't have to do anything

 

[JANGEL13]

I preordered my 1020 from Microsoft's online store. It never shipped on the release date so I canceled my order and drove to the Microsoft store to buy it. A few days later I got an email from them telling me sorry about my order and they gave me a $150 promo code for my troubles. I could only use it online and and I couldn't use it to buy a phone. I just finally used it for the band 2, haha. I had that code since 2013 and it was still valid.

 

[xandros9]

I preordered my 1020 from Microsoft's online store. It never shipped on the release date so I canceled my order and drove to the Microsoft store to buy it. A few days later I got an email from them telling me sorry about my order and they gave me a $150 promo code for my troubles. I could only use it online and and I couldn't use it to buy a phone. I just finally used it for the band 2, haha. I had that code since 2013 and it was still valid.

man, for a moment I thought this post just came out of a time machine, wow.

 

[stokes1510]

Recently my xo controlle sticks broke cantacted support they ask to send the controller back to them to get a new one free shipping included

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[StaticXCC]

The only time I've ever contacted MS Customer Service was way back when my newish XBox 360 started the Red Ring of Death. MS told me to pound sand.

So I'm going to have to go with... no, they have never compensated me for what I perceived as bad service.

 

[jaimeastin]

My Xbox one that a purchased a couple weeks after launch died... They gave mw a free game of my choice for the trouble...

They cancled my preorder for rare replay... I called them ans they reordered it ans I got it on launch day... They apologized... Then a few weeks later had $30 credit with them. No real reason i can think of...

Had my first band replaced due to the clasp, they gave me another screen protector and moved my complete warranty up to the new date... My surface pro 3 died, so I got a new one and a mother screen protector...

So far... So good...

On a side note... Att did not ship my wireless charger with my 920 and had not information of when I would ship... So they sent me $300 set of beats wireless headset, a mophie external battery, and at phone stylus, lol! That was a win for sure.

 

[Nokia5110]

Skype, was told that I will get 60 minutes after an outage that never happened!?

No....

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