[boris davenport]

Like everyone we additionally got Fake calls and mails stating that ,we got Big lotto or other jackpots. As we are already aware of such things we don't give attention to these junk mails and calls. One day some person called my wife and requested banking details. He asked for the pin number and banking details , to gain her trust and to convince her that they were real they provided her correct account number and card number. After gaining the trust, they told that they need the PIN number as they were updating their database. As She was very much convinced by him. She passed the data as they requested. after 3 hours we got a text message that around $8k was pulled back from the bank account. We later reached the bank and authorities on this matter the investigation is as yet going on.
Later we hired a Computer Tech who expelled a few Trojans and pop-up viruses from the system and installed windows 10 with the premium antivirus program. I know they got the details by key logging her computer. I respect a wide range of remarks and guidance on the point of distinguishing and Preventing such social engineering attacks.
I am not sure that I will get help from this site regarding this matter, previously I got some helpful tips that solved some issues related with my computer. I am here to look for assistance from specialists. How can we identify and prevent such Identity Thefts?
Thanking you all

[boris davenport]

I got this while searching about this topic.
https://nci.ca/vishing-voice-phishin...-announcement/
Hope this one suits for a non technical person like me.

[Lee Power]

Here in the UK Barclays bank where the first to run a TV advertising campaign warning people of scams about how fraudsters try to get security information. One of the main points put across was how there employees would never ask a customer for there pin & that customers should never give there pin to anyone. There are several adverts in the campaign, have a look for Barclays Fraud Smart on everyone's favourite online video site.

[Guytronic]

I would say that anyone who contacts you thru e-mail or text asking for information concerning an account on-line is a scammer or an online hacker.
We always distrust anyone who might ask about any of our on-line accounts even if it looks legitimate.

Remember that any bank, credit card or retailer already has your info if you have volunteered it.
Why would they need it again?

[boris davenport]

I would say that anyone who contacts you thru e-mail or text asking for information concerning an account on-line is a scammer or an online hacker.
We always distrust anyone who might ask about any of our on-line accounts even if it looks legitimate.

Remember that any bank, credit card or retailer already has your info if you have volunteered it.
Why would they need it again?

Why would they need it again?
My wife also thought about this. To gain trust they even told my card number and other banking details. I think this info is enough to make normal people(those who were unaware of this kind of attacks) that they are speaking to real official