1. Jcmg62's Avatar
    10-23-2017 02:43 AM
  2. Wolfjt's Avatar
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    Windows 10 works just fine on my Surface Pro3
    10-23-2017 08:22 AM
  3. xandros9's Avatar
    The rep is grasping for an answer to give to you in the moment, that's not an official stance necessarily and you're reading into that a bit too much I would think.
    libra89 and Wolfjt like this.
    10-23-2017 10:55 AM
  4. Jcmg62's Avatar
    The rep is grasping for an answer to give to you in the moment, that's not an official stance necessarily and you're reading into that a bit too much I would think.
    I would agree. He was totally grasping for an answer. The point is, you don't take a customers money (I pay an annual service fee) then bullcrap them when you can't fix the problem.

    Microsoft shouldn't be putting guys on the frontline who try to tell you that a months long glitch is actually only a few weeks old and happened because of the fall creators update THEN follow it up with...."well, your Surface probably isn't compatible with Windows..." Jesus, that's poor!

    And here's the fun bit. The glitch is still there...across both my surface machines.

    So yeah, Microsoft support sucks harder than their mobile strategy. Actually, I take that back. Nothing....absolutely nothing sucks harder than their awful mobile strategy
    Wolfjt likes this.
    10-23-2017 01:31 PM
  5. Wolfjt's Avatar
    I would agree. He was totally grasping for an answer. The point is, you don't take a customers money (I pay an annual service fee) then bullcrap them when you can't fix the problem.

    Microsoft shouldn't be putting guys on the frontline who try to tell you that a months long glitch is actually only a few weeks old and happened because of the fall creators update THEN follow it up with...."well, your Surface probably isn't compatible with Windows..." Jesus, that's poor!

    And here's the fun bit. The glitch is still there...across both my surface machines.

    So yeah, Microsoft support sucks harder than their mobile strategy. Actually, I take that back. Nothing....absolutely nothing sucks harder than their awful mobile strategy
    It's called support center roulette, you never know what you'll get. Do you have a local Microsoft store near you? I bet they will help you if you take the pro in.
    Jcmg62 likes this.
    10-23-2017 02:22 PM
  6. Jcmg62's Avatar
    It's called support center roulette, you never know what you'll get. Do you have a local Microsoft store near you? I bet they will help you if you take the pro in.
    Nope, UK based. Basically we not exist after we've bought the product.

    Cortana hasn't worked on the taskbar for nearly 8 months on my sp3 & 4. Have tried several hard resets with no solution.

    So now I have this guy in support saying it's probably because Cortana isn't compatible with my hardware.......no kidding. That's like saying halo isn't compatible with Xbox.
    10-23-2017 03:10 PM
  7. Wolfjt's Avatar
    Nope, UK based. Basically we not exist after we've bought the product.

    Cortana hasn't worked on the taskbar for nearly 8 months on my sp3 & 4. Have tried several hard resets with no solution.

    So now I have this guy in support saying it's probably because Cortana isn't compatible with my hardware.......no kidding. That's like saying halo isn't compatible with Xbox.
    That really sucks. Cortana over here in the US is working fine with Surface. Even sends me my SMS messages from my Android phone.
    Jcmg62 likes this.
    10-23-2017 03:49 PM

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