1. Barney_UK's Avatar
    Hi,

    I have a Nokia Lumia and my photos are not backing up to my One Drive and I can't understand why.

    Photos>Upload Status says "No uploads at the moment"

    Settings>Backup>Photos+videos is set to Best Quality (needs WIFI)

    I can open up onedrive on my Windows Phone and see files in there from my PC but theres none from my phone!

    Can anyone help here please

    Thanks in anticipation,

    Darryl
    Captain_Eric likes this.
    11-23-2014 12:04 PM
  2. Rick_Air's Avatar
    Silly question, but have to ask. I take it you're connected to WiFi for the upload to work?
    Photos should upload to your camera roll folder on OneDrive.
    11-23-2014 12:09 PM
  3. Barney_UK's Avatar
    Silly question, but have to ask. I take it you're connected to WiFi for the upload to work?
    Photos should upload to your camera roll folder on OneDrive.
    Hi Rick,

    Yeah its been connected to my home WiFi for a long time but nothing uploads to OneDrive.

    Cheers

    Barney
    11-23-2014 02:08 PM
  4. Rick_Air's Avatar
    Have you tried manually uploading a photo to see what happens?
    11-23-2014 03:01 PM
  5. Bobvfr's Avatar
    Hi Rick,

    Yeah its been connected to my home WiFi for a long time but nothing uploads to OneDrive.

    Cheers

    Barney
    What is a long time, video's can be very large files and most broadband are slow uploading so it can take a bit of time especially if a few very large files are going up at once.
    11-23-2014 03:11 PM
  6. greycounciller's Avatar
    Also, have you checked all files for the pictures in OneDrive? Mine go in 'Camera Roll' from pictures. And sometimes, the pictures get uploaded quite quickly so I rarely get to see the uploading screen.
    11-23-2014 03:17 PM
  7. Barney_UK's Avatar
    Have you tried manually uploading a photo to see what happens?
    Thanks Rick,
    I have selected a single photo and chose share via OneDrive and was able to upload the photo sucessfully.
    What I cannot do is select all photos and then share as the share option is greyed out and doesn't work. Same with save to SD card. I just asked my wife to try selecting all photos on her windows phone and she cannot share either.
    Do you think it could be something to do with the quantity of photos?
    Thanks
    Barney
    11-23-2014 05:07 PM
  8. Barney_UK's Avatar
    Also, have you checked all files for the pictures in OneDrive? Mine go in 'Camera Roll' from pictures. And sometimes, the pictures get uploaded quite quickly so I rarely get to see the uploading screen.
    Thanks,
    Yeah I have checked all the folders on OneDrive and the photos are definitely not there.
    11-23-2014 05:09 PM
  9. Barney_UK's Avatar
    What is a long time, video's can be very large files and most broadband are slow uploading so it can take a bit of time especially if a few very large files are going up at once.
    Hi Bob,
    My phone has been connected to my home wifi all weekend and hasn't uploaded a single photo via backup. I manually shared one via OneDrive a few minutes ago though.
    Thanks
    Barney
    11-23-2014 05:14 PM
  10. Bobvfr's Avatar
    Another silly question, if you just go on OneDrive on your phone, can you see the documents you can see on the PC?
    11-23-2014 05:16 PM
  11. Barney_UK's Avatar
    Another silly question, if you just go on OneDrive on your phone, can you see the documents you can see on the PC?
    Hi Bob,

    Yes I can see the OneDrive documents etc on both phone and pc its just that the phone won't backup photos to the OneDrive.

    Thanks

    Barney
    11-24-2014 09:57 AM
  12. RikWP's Avatar
    Settings > backup > photos+videos
    And select the options to autoupload
    11-24-2014 10:13 AM
  13. RikWP's Avatar
    Hi Bob,

    Yes I can see the OneDrive documents etc on both phone and pc its just that the phone won't backup photos to the OneDrive.

    Thanks

    Barney
    Settings > backup > photos+videos
    And select the options to autoupload
    11-24-2014 10:14 AM
  14. Barney_UK's Avatar
    Settings > backup > photos+videos
    And select the options to autoupload
    Thanks but as stated in my original post "Settings>Backup>Photos+videos is set to Best Quality (needs WIFI)"
    11-24-2014 10:32 AM
  15. Bobvfr's Avatar
    You have me stumped at the moment, the only thing I would ask is how many photos and video's are due to go up, I know when I did some video's it seemed like nothing was happening for hours as all of them try to go, would it be worth moving some to another folder for a while so you only have a few pictures and see what happens.

    I ain't an expert but apart from the above time of the multiple video's my pics have synced fairly quickly, for example we came home from a week away on Dartmoor on a motorbike (No Wi-Fi available), by the time I had taken my boots off and got a cup of tea, switched on the Xbox One and all the pictures were waiting for me.
    11-24-2014 11:27 AM
  16. Barney_UK's Avatar
    You have me stumped at the moment, the only thing I would ask is how many photos and video's are due to go up, I know when I did some video's it seemed like nothing was happening for hours as all of them try to go, would it be worth moving some to another folder for a while so you only have a few pictures and see what happens.

    I ain't an expert but apart from the above time of the multiple video's my pics have synced fairly quickly, for example we came home from a week away on Dartmoor on a motorbike (No Wi-Fi available), by the time I had taken my boots off and got a cup of tea, switched on the Xbox One and all the pictures were waiting for me.
    Good shout! I will try that and see what happens
    11-24-2014 12:42 PM
  17. Barney_UK's Avatar
    would it be worth moving some to another folder for a while so you only have a few pictures and see what happens.
    Hi Bob,
    Your suggestion got me looking into the location of the photo files on my phone and I may now be getting nearer to the answer.
    Although it is not readily evident by browsing the phone it would appear that my phone saves all pictures and videos onto the installed micro SD card. I assume therefore that the backup facility of the phone will only backup photos and videos that are actually stored on the phones internal memory and this is probably why none of my photos are getting uploaded to OneDrive.
    Perhaps this is something the software developers of Windows Phone 8.1 could look at?
    Thanks
    Darryl
    11-25-2014 06:18 AM
  18. Barney_UK's Avatar
    would it be worth moving some to another folder for a while so you only have a few pictures and see what happens.
    Hi Bob,
    Your suggestion got me looking into the location of the photo files on my phone and I may now be getting nearer to the answer.
    Although it is not readily evident by browsing the phone it would appear that my phone saves all pictures and videos onto the installed micro SD card. I assume therefore that the backup facility of the phone will only backup photos and videos that are actually stored on the phones internal memory and this is probably why none of my photos are getting uploaded to OneDrive.
    Perhaps this is something the software developers of Windows Phone 8.1 could look at?
    Thanks
    Darryl
    11-25-2014 09:41 AM
  19. Bobvfr's Avatar
    My pics are also saved to SD card so it's not that......
    11-25-2014 12:34 PM
  20. Barney_UK's Avatar
    Oh, back to the drawing board then eh!

    You should all know that the only reason I was looking at backing up my photos was because I was planning on Resetting the phone as I have been having browser issues with a sports commentary site I regularly use to get text commentary of my football clubs endeavors to win matches!

    Perhaps I will just reset it anyway as that shouldn't effect photos stored on the SD card should it?
    11-25-2014 01:59 PM
  21. Bobvfr's Avatar
    Just plug your phone into your PC and copy the pictures to your hard drive as a back up, just in case like......
    Barney_UK likes this.
    11-25-2014 03:02 PM
  22. Captain_Eric's Avatar
    I have the same problem. Frustrating. I'd like to know I can forget about photos and videos uploading, but alas it's very inconsistent.

    Any help would be much appreciated.

    James

    Hi,

    I have a Nokia Lumia and my photos are not backing up to my One Drive and I can't understand why.

    Photos>Upload Status says "No uploads at the moment"

    Settings>Backup>Photos+videos is set to Best Quality (needs WIFI)

    I can open up onedrive on my Windows Phone and see files in there from my PC but theres none from my phone!

    Can anyone help here please

    Thanks in anticipation,

    Darryl
    12-28-2014 09:00 PM
  23. FredBloggs007's Avatar
    Have you switched your phone off (I.e. Powered it off) at any time after taking the pics? I've noticed that if you have pics waiting to be uploaded but switch your phone off, then when you switch your phone on again it doesn't have them listed as waiting to be uploaded.
    12-28-2014 09:21 PM
  24. Captain_Eric's Avatar
    My work around was to set photo storage to the phone memory (instead of SD card).

    Not optimal, but it appears to have fixed the problem. Now photos back up to Camera Roll on OneDrive.
    01-14-2015 11:28 PM

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