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  1. Harrie-S's Avatar
    I see in the Dutch media that Microsoft is going to store data from European customers in data centers in Germany. These reports also indicate that storage will be not "that" cheap anymore.
    Could this be a reason why MS is making the cuts in "free" storage.

    http://arstechnica.com/information-t...nt-cant-touch/
    xandros9 likes this.
    11-12-2015 02:01 PM
  2. Reflexx's Avatar
    I see in the Dutch media that Microsoft is going to store data from European customers in data centers in Germany. These reports also indicate that storage will be not "that" cheap anymore.
    Could this be a reason why MS is making the cuts in "free" storage.

    Microsoft building data centers in Germany that US government can?t touch | Ars Technica
    If it is, they would have been better off telling us.

    Better than...

    "It was a few users who abused the Unlimited plan by treating it like it was unlimited. Oh, by the way, we're going to nerf the other plans too so we could take storage away from people that had nothing to do with the people, or even the plans, that we indicated were the reason for the storage reduction.

    Oh... and we're totally telling the truth.

    ...and the Benghazi terrorist attack was all because of a YouTube video."
    xandros9, DJCBS and theefman like this.
    11-12-2015 02:07 PM
  3. Russell M's Avatar
    Easy solution folks, download the mega app in the windows phone store. 50gigs free storage.
    xandros9 likes this.
    11-12-2015 03:13 PM
  4. Reflexx's Avatar
    Easy solution folks, download the mega app in the windows phone store. 50gigs free storage.
    I think a lot of "outrage" really isn't about storage. I mean it kind of is.. but really it's more about feeling misled.
    xandros9 and anon(6078578) like this.
    11-12-2015 07:37 PM
  5. goodsit2's Avatar
    I can certainly understand why many are frustrated, but I'm okay with this decision if I can keep getting an extra 100GB through bing rewards. :)

    Here's to hoping!
    920Walker likes this.
    11-13-2015 01:23 PM
  6. ostseeratte SN's Avatar
    lumia-cyberport.jpg
    There is nothing to which to add
    but ... I wrote at Microsoft Germany ... the answer was a link to my OneDrive account ... nothing else

    lumia-640.jpg
    now formulated Microsoft cautious ... but there is a big difference between 5 GB and 30 GB ... all images of today
    Last edited by xandros9; 11-14-2015 at 08:32 AM. Reason: merging posts
    xandros9 likes this.
    11-14-2015 03:38 AM
  7. anon(6078578)'s Avatar
    I think a lot of "outrage" really isn't about storage. I mean it kind of is.. but really it's more about feeling misled.
    I think people often confuse a feeling of being misled with a sense of entitlement. I don't think many really think they are 'entitled' to free storage, but if they give you a certain amount of storage to store your photos without an end date, most are going to assume they have that for the life of their account. I don't think anyone would've had a problem if they'd put an end date, and said it was free, for say 2 years only.
    Reflexx likes this.
    11-16-2015 08:41 AM
  8. xandros9's Avatar
    I think people often confuse a feeling of being misled with a sense of entitlement. I don't think many really think they are 'entitled' to free storage, but if they give you a certain amount of storage to store your photos without an end date, most are going to assume they have that for the life of their account. I don't think anyone would've had a problem if they'd put an end date, and said it was free, for say 2 years only.
    I think its both, and feeling misled and being entitled to the storage are valid. (considering storage for the life of the account is how Box, Dropbox, etc. does it.)

    Especially considering they handed out data that HAD an expiration date (Bing and Enthusiast bonuses)

    I think grandfathering is the best way to follow through here.
    Reflexx likes this.
    11-16-2015 09:25 AM
  9. wplee's Avatar
    UPDATE:

    Hey everyone, I haven't forgotten about this thread. I'm still waiting to hear back from the UK Consumer Ombudsman and ASA. Should have a response within the next 2 working days...

    For those that aren't aware - some UK members who purchased Lumias for 30GB OneDrive have made UK consumer complaints that this OneDrive offer was not correctly or clearly advertised by Microsoft as 'temporary' and therefore we are asking as (existing paid customers) that our 30GB storage offer is continued for as long as we continue to use our Lumia devices.

    The Link to the UK complaint thread is below and I will update as soon as I get the next response:
    http://forums.windowscentral.com/sho...d.php?t=393236
    Reflexx and theefman like this.
    11-16-2015 06:23 PM
  10. BobLobIaw's Avatar
    I think people often confuse a feeling of being misled with a sense of entitlement. I don't think many really think they are 'entitled' to free storage, but if they give you a certain amount of storage to store your photos without an end date, most are going to assume they have that for the life of their account. I don't think anyone would've had a problem if they'd put an end date, and said it was free, for say 2 years only.
    Can you give an example of something a corporation has given you for free forever? Cream and sugar doesn't count. . . .
    11-17-2015 01:20 AM
  11. BobLobIaw's Avatar
    I think its both, and feeling misled and being entitled to the storage are valid. (considering storage for the life of the account is how Box, Dropbox, etc. does it.)

    Especially considering they handed out data that HAD an expiration date (Bing and Enthusiast bonuses)

    I think grandfathering is the best way to follow through here.
    I agree that grandfathering would have been much better for WP users, but I don't see anywhere in the Dropbox terms and conditions that says they are providing storage for life on those terms. In fact, they say they can modify any terms with prior notice. Just like MS.
    11-17-2015 01:29 AM
  12. wplee's Avatar
    I agree that grandfathering would have been much better for WP users, but I don't see anywhere in the Dropbox terms and conditions that says they are providing storage for life on those terms.
    Dropbox don't sell consumer hardware.

    UK Lumia buyers don't see their 30GB storage as "free" but included as the hard cash they already gave Microsoft who make our devices. If we buy a chromebook over here the laptop has a giant sticker on the actual device saying 2 years free. When Samsung offered Dropbox storage on the Galaxy flagships here it they clearly advertised it as 2 years free Dropbox.

    Microsoft still actively market 30GB OneDrive as a key selling point on all Lumia marketing. Even today in Britain they are still Marketing the new Lumia 950 with 30GB included as a bullet point on their actual store buying page. Despite what's about to happen!

    I don't know about American customers feel about this type of practice, but in the UK we expect the true cost of services and amounts be advertised upfront. Our consumer protection laws are strong over here, think of the Lemon Law or whatever its called in the USA but covering more categories.

    Either Microsoft's sales team aren't aware of the upcoming changes or they are aware but don't want to damage sales. In either case, a louder voice needs to correct this. The T&Cs created by an American Lawyer over in Redmond mean nothing as Microsoft's trading in our country means they abide by our consumer T&Cs. Microsoft have already agreed to ours. Also the full OneDrive app terms cannot be agreed to until after the Lumia has been purchased in any case.
    DJCBS, theefman and Reflexx like this.
    11-17-2015 03:55 AM
  13. xandros9's Avatar
    I agree that grandfathering would have been much better for WP users, but I don't see anywhere in the Dropbox terms and conditions that says they are providing storage for life on those terms. In fact, they say they can modify any terms with prior notice. Just like MS.
    Well, can =/= should, especially with EULA stuff. Sure they have a lot of power to cover their butt with, but it doesn't mean it should be exercised + we should defend its use.
    11-17-2015 06:54 AM
  14. tgp's Avatar
    I don't know about American customers feel about this type of practice, but in the UK we expect the true cost of services and amounts be advertised upfront. Our consumer protection laws are strong over here, think of the Lemon Law or whatever its called in the USA but covering more categories.
    We here in the US are used to different perks. For example, we have free unlimited ketchup at McDonald's. The ketchup dispenser is out by the soda fountains, which are also unlimited. In fact, almost all restaurants, except for Italian, have unlimited soda and coffee. Buy a drink, and they'll bring you free refills until you cannot drink anymore. Or, the fountain is out where you can get it yourself.

    I think the OneDrive situation is similar. Since I paid for a Microsoft device, I should have free unlimited OneDrive storage. I'd be upset if I went to McDonald's, and they had removed the soda fountain and I wouldn't get a free refill. This is why we are upset over the OneDrive situation.
    11-17-2015 08:39 AM
  15. wplee's Avatar
    UPDATE:

    Just a quick update guys, someone from the UK Consumer Ombudsman has emailed this morning with my internal case number and saying she should be in a position to say if they can go any further with my complaint soon. So still a waiting game. But hopefully by now Microsoft UK should be aware of our complaints at least.

    Just to clarify, I'm still a Microsoft fan but simply requesting that we are allowed to keep our 30GB OneDrive storage for the time we use our Lumias as existing customers which most here feel is fair.

    If anyone else in the UK here still hasn't complained and want to then please do. In the email they make it clear the more evidence the better. I'm also waiting for a reply from the ASA as I feel its really wrong that Microsoft are still advertising the Lumia 950 right now with 30GB included considering we know what is about to happen.

    I'm really hoping now Microsoft may soon elaborate on the OneDrive blog post. Its funny but it could be that they planned to allow existing Lumia users to keep their storage all along - we all know how bad Microsoft can be at PR. But until we have official word our battle to save our storage in the UK continues...
    11-17-2015 01:48 PM
  16. Koeysig's Avatar
    Can you give an example of something a corporation has given you for free forever? Cream and sugar doesn't count. . . .
    Sony included 50GB subcriptions to box.com with their smartphones a few years ago. Their exact words were "for life".
    In any case it's a pretty absurd question, most corporations do not demand their product back after you already paid for it unless it's a clear rental or subscription service. The fault in your logic is that you somehow have gotten the idea that Microsoft gifted us somthing for nothing - it was clearly and labelled as a part of the package when buying a Windows Phone. Those who just created their free accounts without purchase of the hardware have no case and clearly should pay or switch service if the new terms are not to their liking. The rest of us are entitled to what we paid for.
    xandros9 likes this.
    11-17-2015 08:21 PM
  17. HoosierDaddy's Avatar
    Sony included 50GB subcriptions to box.com with their smartphones a few years ago. Their exact words were "for life".
    It wasn't free but National Lampoon had a lifetime subscription option in the '70s. The fine print specified it was for the lifetime of a newt which was about 3 years. What did Sony's fine print say?
    11-17-2015 09:04 PM
  18. xandros9's Avatar
    It wasn't free but National Lampoon had a lifetime subscription option in the '70s. The fine print specified it was for the lifetime of a newt which was about 3 years. What did Sony's fine print say?
    Got the webOS Box.com 50 GB bonus.

    Only caveat yet is the 250 MB single file size limit and lack of camera uploading in the app.
    Koeysig and theefman like this.
    11-17-2015 10:57 PM
  19. BobLobIaw's Avatar
    Sony included 50GB subcriptions to box.com with their smartphones a few years ago. Their exact words were "for life".
    In any case it's a pretty absurd question, most corporations do not demand their product back after you already paid for it unless it's a clear rental or subscription service. The fault in your logic is that you somehow have gotten the idea that Microsoft gifted us somthing for nothing - it was clearly and labelled as a part of the package when buying a Windows Phone. Those who just created their free accounts without purchase of the hardware have no case and clearly should pay or switch service if the new terms are not to their liking. The rest of us are entitled to what we paid for.
    If you haven't picked up my point of emphasis, it is on the word "forever." I don't know about the Sony but I find it to be unusual and there is probably more to the story. But let's look at your MS example: you buy a Windows Phone that typically has a useful life of two years unless it is a Lumia 920 and then it's three. Why on earth would a reasonable person assume that the extra cloud storage that you *bought* is forever? The phone isn't forever, so why would the free storage be? There's a common sense element to this set of assumptions that just doesn't jive with your viewpoint.

    wplee is the only one I've read that points out a truly legitimate beef, but even then, I'm not sure that he's getting rooked out of more than a few months at best, considering the earliest his free storage will be cut will be sometime in 2017.

    Edit-I looked up the Sony/Box promotion and note that during that time (2013) Box was running the same promotion for anyone, not just Sony phone purchasers. Note also that they actually said "free forever" as opposed to the competing Dropbox promotions with HTC and Samsung, which were limited to two years.
    Last edited by BobLobIaw; 11-17-2015 at 11:37 PM.
    11-17-2015 11:15 PM
  20. BobLobIaw's Avatar
    I think the OneDrive situation is similar. Since I paid for a Microsoft device, I should have free unlimited OneDrive storage. I'd be upset if I went to McDonald's, and they had removed the soda fountain and I wouldn't get a free refill. This is why we are upset over the OneDrive situation.
    What you are really asking for is the equivalent of a case of soda per week because you bought a dollar hamburger. Free unlimited OneDrive because you bought a Lumia? Yeah, no unrealistic expectations there!
    pallentx likes this.
    11-17-2015 11:24 PM
  21. tgp's Avatar
    What you are really asking for is the equivalent of a case of soda per week because you bought a dollar hamburger. Free unlimited OneDrive because you bought a Lumia? Yeah, no unrealistic expectations there!
    I see that my terminology didn't convey my meaning. I didn't mean that I personally feel that way, but I'm saying that people in general do, mainly because it is something that is being taken away. We Americans are accustomed to free unlimited perks as I mentioned.

    I realize that our society is unique in that way. I remember the first couple times I went to Europe, many years ago. I couldn't believe that things like ketchup and sodas were restricted, especially since the meals were so outrageously expensive to begin with! I can go to McDonald's here and buy a 99 hamburger and put a gallon of ketchup on it if I please, at no extra charge. Or I can buy a $1.00 soda and sit there all day and refill it 100 times if I please, again at no extra charge.

    But even so, your analogy is not very accurate. A case of soda is worth several times a hamburger. I think that the free 30GB of OneDrive storage is very reasonable for buying a Lumia device.
    Laura Knotek, Koeysig and xandros9 like this.
    11-17-2015 11:54 PM
  22. BobLobIaw's Avatar
    I see that my terminology didn't convey my meaning. I didn't mean that I personally feel that way, but I'm saying that people in general do, mainly because it is something that is being taken away. We Americans are accustomed to free unlimited perks as I mentioned.

    I realize that our society is unique in that way. I remember the first couple times I went to Europe, many years ago. I couldn't believe that things like ketchup and sodas were restricted, especially since the meals were so outrageously expensive to begin with! I can go to McDonald's here and buy a 99 hamburger and put a gallon of ketchup on it if I please, at no extra charge. Or I can buy a $1.00 soda and sit there all day and refill it 100 times if I please, again at no extra charge.

    But even so, your analogy is not very accurate. A case of soda is worth several times a hamburger. I think that the free 30GB of OneDrive storage is very reasonable for buying a Lumia device.
    I understand your societal point now and agree that Americans get a lot of free stuff, particularly when it comes to food and drink. There's a good reason why we are obese! I think free 30GB of OneDrive storage is reasonable for the useful life of a WP as I've mentioned. After that, it becomes unreasonable. It becomes doubly unreasonable when you realize this offer was included with many WP models that were essentially given away to the customers. Sorry, but I don't feel like someone who spent fifty bucks on an entry-level Lumia should be hopping up and down demanding free cloud storage for life. That would definitely be a hamburger/case of soda moment right there.
    Laura Knotek, tgp and a5cent like this.
    11-18-2015 01:01 AM
  23. Koeysig's Avatar
    It wasn't free but National Lampoon had a lifetime subscription option in the '70s. The fine print specified it was for the lifetime of a newt which was about 3 years. What did Sony's fine print say?
    I don't remember what the fine print said and I no longer have the phone so I can't check. In any case it's not really relevant.
    You can not advertise something and then specify something radically different in the fine print, despite what some people here seem to believe. That is called misleading advertising and in such a case the original promise is legally binding. At least it is so in my country, and I suspect in most developed nations. That said, it's rarely worth the time to force a corporation to honour their word through the courts unless the sums involved are huge. Here, even if you win, you must still pay your own legal fees. Microsoft might get away with this but technically, they are wrong.
    Their worst loss is of course the badwill this is causing them. Microsoft is not Apple, they do not have the unconditional loyalty of their users no matter how bad they treat them.
    theefman likes this.
    11-18-2015 06:07 AM
  24. Koeysig's Avatar
    If you haven't picked up my point of emphasis, it is on the word "forever." I don't know about the Sony but I find it to be unusual and there is probably more to the story. But let's look at your MS example: you buy a Windows Phone that typically has a useful life of two years unless it is a Lumia 920 and then it's three. Why on earth would a reasonable person assume that the extra cloud storage that you *bought* is forever? The phone isn't forever, so why would the free storage be? There's a common sense element to this set of assumptions that just doesn't jive with your viewpoint.

    wplee is the only one I've read that points out a truly legitimate beef, but even then, I'm not sure that he's getting rooked out of more than a few months at best, considering the earliest his free storage will be cut will be sometime in 2017.

    Edit-I looked up the Sony/Box promotion and note that during that time (2013) Box was running the same promotion for anyone, not just Sony phone purchasers. Note also that they actually said "free forever" as opposed to the competing Dropbox promotions with HTC and Samsung, which were limited to two years.
    Firstly the Sony promotion was not limited to 2013 it actually ran for a few years (2011-2014) and was unrelated to whatever offer box.com may have had for other users.

    A subcription or account is personal and can't be inherited so "forever" would be incorrect obviously. A more fitting description would be "for life", which is the actual description Sony gave (i checked). This was something that could be easily afforded by a company that was hemorrhaging money elsewhere. Microsoft come across as stingy and unreliable in comparison.

    Also, you are not the one to decide what is a useful lifetime for a phone, it may not be top of the line anymore after a couple of years but it may very well be perfectly adequate for someone who doesn't have a need to replace their perfectly functional phone every two years. I would agree that it's unreasonable to expect the storage to be forever and untied to the phone it was included with, unless otherwise specified as such as with the case of Sony, but the minimum would be for as long as the phone is used.
    BobLobIaw likes this.
    11-18-2015 09:03 AM
  25. Koeysig's Avatar
    I understand your societal point now and agree that Americans get a lot of free stuff, particularly when it comes to food and drink. There's a good reason why we are obese! I think free 30GB of OneDrive storage is reasonable for the useful life of a WP as I've mentioned. After that, it becomes unreasonable. It becomes doubly unreasonable when you realize this offer was included with many WP models that were essentially given away to the customers. Sorry, but I don't feel like someone who spent fifty bucks on an entry-level Lumia should be hopping up and down demanding free cloud storage for life. That would definitely be a hamburger/case of soda moment right there.
    I can't post links (too few posts or something) but I'd advise you to lookup something called "Hoover's free flights fiasco". That company had the same set of thinking as you do. Also look what their representative called a Mr David Dixon for believing Hoover would honour their word when he bought their product (for those of you who don't want to look it up, he was called an *****[lets just say "unintlligent person"]). Lots of hilarious material online about that disastrous campaign, it did not end well for the company.
    Last edited by Koeysig; 11-18-2015 at 10:28 AM.
    theefman, xandros9 and BobLobIaw like this.
    11-18-2015 09:36 AM
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