Dell Venue 8 Pro Windows 10 Recovery Image Request

[Randy Kennedy1]

Hello, I had a question about the Dell Venue 8 Pro. A couple days ago I installed Windows 10 Tech Preview and It has been working fine but suddenly when I went to turn on my tablet today I get the error 0xc000021a I have tried to do a system restore but it failed. I have tried start-up repair but it could but find a problem and when I try to do a PC Reset it will not allow me because the recovery disk is a windows 8.1 not 10. Thank you for your help.

Sincerely,
Randy Kennedy

 

[AndyCalling]

Install 8.1 from the ISO download MS provides. Then trigger a factory reset.

 

[Randy Kennedy1]

I have tried that but it seems that the touch screen driver does not work.

 

[xandros9]

I have tried that but it seems that the touch screen driver does not work.

You can download the appropriate drivers from Dell, but if you cant really use it as I suspect you can't, you may want to plug in a mouse using an OTG adapter.

 

[Randy Kennedy1]

I'v tried but for some reason it will not show up.

 

[Brett Sanderson1]

When I installed Windows 8.1 on my venue 8 I used a powered USB hub connected to a Micro USB OTG cable with a mouse/keyboard/flash drive plugged in... Dont know if you have a USB hub / OTG cable lying around.