1. jalb's Avatar
    Seriously, with my Surround, my first Focus and my current Focus, it just randomly won't turn on. I press the wake-up button, and nothing. I have to pull the battery and start it from scratch. It fires up super fast, way faster than my Android phone, but seriously Microsoft? Why does my phone have to reboot so often?

    I hope this is fixed with Mango.
    07-17-2011 12:02 AM
  2. enahs555's Avatar
    Hmm, this is never an issues for me.

    Nor sure about Surround, but it could be problem with focus if you have a SD card installed.

    What specific SD card do you have? Model #.
    07-17-2011 12:12 AM
  3. jalb's Avatar
    No SD card.
    07-17-2011 12:24 AM
  4. Rico's Avatar
    I'm having that issue occasionally with my current Focus, but I've been having issues with this device; a refurb.

    Sent from my SGH-i917 using Board Express
    07-17-2011 12:35 AM
  5. tiny's Avatar
    Didn't experience this ever on my Focus or Arrive. Strange.
    07-17-2011 02:13 AM
  6. Luisraul924's Avatar
    I know my HD7 isn't from the same OEM and it isn't even on the same network but I've never had this issue...
    07-17-2011 02:41 AM
  7. musicandme's Avatar
    I've had this problem with my LG Optimus 7 too, but only a couple of times.
    07-17-2011 04:41 AM
  8. alzaeem's Avatar
    Never had this problem on Optimus 7
    07-17-2011 06:57 AM
  9. jimski's Avatar
    Since November I have only pulled the battery 4 times (that I can remember) on my Surround. Twice to deal with the alarm bug that was resolved after a hard reset, once after my phone froze using an after market battery, and don't remember why for the other event.

    Most, but not all, soft resets (without a battery pull) have been for maintenance, like resetting after uninstalling a troublesome app, making a change using ACT, or testing the results of a reset on the Endpoint registry keys. Since resolving my early alarm issues, probably no more than 1 or 2 unplanned soft resets a month.

    It would be good to understand the events leading up to your need for a battery pull, to develop so kind of pattern.

    Sent from my HTC Surround using Board Express
    07-17-2011 07:56 AM
  10. Winterfang's Avatar
    Never had this problem on Optimus 7
    This, me neither.
    07-17-2011 08:45 AM
  11. Dave Blake's Avatar
    That's an odd issue doesn't seam to be something any of us are experiencing at leas not on a regular bases. Its got to be some type of software issue with something you have used on both devices.
    07-17-2011 09:05 AM
  12. WayCool's Avatar
    Something wrong with your phones. Focus I have hasn't had the battery out of since I put the sd card in it and hasn't been restarted in a month or more.

    Sent from my mwp6985 using Board Express
    07-17-2011 09:45 AM
  13. TheWeeBear's Avatar
    Believe it or not, I haven't had to pull my battery once since i got my phone in October. Amazing but true. :)
    07-17-2011 09:52 AM
  14. kenshinesca's Avatar
    I haven't had to do this for my Focus yet. Of course I've only had it a week. I listened to the WPcentral podcast 117 and one guy on there said he has to pull his battery on his Samsung Omnia about once a week.
    07-17-2011 10:59 AM
  15. dtboos's Avatar
    Could be a bad app. Could try uninstalling some applications you think may be the culprit one at a time and see if you can figure it out. Shouldn't be the phone unless the battery is bad, but my money is on some application.
    07-17-2011 01:21 PM
  16. justop26's Avatar
    No problem on my Focus. My money is on a troublesome application, too.
    07-17-2011 02:08 PM
  17. ninjaap's Avatar
    I had to that when I had a Focus, but it was hardware related, turned out to be a bad porximity sensor.
    07-17-2011 02:12 PM
  18. Wyn6's Avatar
    I have the notoriously problematic Dell Venue Pro and have had to pull my battery no more than once a month, if that. I do however, have to soft reset two or three times a week, which will hopefully be fixed with the FW update this week.

    Oh yeah. Your issue. ;) I would suggest what dtboos suggested. Try to determine when the behavior began and then go to your app purchase history in Zune and start deleting apps one by one, over the course of some days, in the order you purchased them, from most recent to least (tedious, I know). Hopefully, you can determine if that's the cause.

    With three phones doing the same thing, it's gotta be the shoes... er I mean apps.
    07-17-2011 02:15 PM
  19. Duvi's Avatar
    I've had this issue with my Focus a few times, but had it with my Nexus S 4G (not a wp device, but is a samsung) a few times a day! Had to send that sucka packing.
    07-17-2011 07:46 PM
  20. jalb's Avatar
    Good point about the apps. I mostly just use IE, but I do tend to install random free stuff.
    07-17-2011 11:30 PM
  21. selfcreation's Avatar
    iva had to do this a phew times , i notice some apps ramdomly freezes my phone ( normaly crapy free apps )
    07-18-2011 09:42 AM
  22. starblade876's Avatar
    I've never had to do it with my Arrive either. The only times it force rebooted on me was when I was in the ICanHasCheezburger app, which is buggy.
    07-18-2011 03:23 PM
  23. mart280's Avatar
    Never had this problem on Optimus 7
    Same here
    07-20-2011 05:37 AM