1. Sarahcidle93's Avatar
    I've been having a few problems with my phone connecting to my PC. I run on the basic Windows Vista system and recently had to reset everything to brand new. Within doing so, I believe something was deleted because my PC won't recognize my phone. I am not able to transfer files or even download the Zune software.

    I'm at a standstill with what to do. I've been trying to download driver after driver but nothing will work.

    Any suggestions would be greatly appreciated.
    11-06-2011 05:16 PM
  2. jdevenberg's Avatar
    You should be able to download he Zune software from the zune.net website. I would start with that.
    11-06-2011 06:40 PM
  3. gsquared's Avatar
    Same thing happended to me. Turned out it was the phone that was bad. I would suggest trying to sync from another PC. Hopefully you still are under warranty.
    11-06-2011 06:54 PM
  4. Sarahcidle93's Avatar
    Zune does not install on my PC and my phone syncs to other PCs. So it could be either or I guess.
    11-06-2011 07:08 PM
  5. gsquared's Avatar

    What type of message are you getting when trying to download / install Zune? I also run Vista and didn't have any problems there.
    11-07-2011 03:39 PM