1. Zumanity's Avatar
    Hey everyone,

    I've been using my Windows Live ID to access my phone, get updates, emails etc. I recently changed the password using the password lost link, and when prompted to enter the password in my phone, the phone does not accept the password.

    I made sure it was the right password by typing it in on a PC, which worked fine, but for some reason an error always occurs on the phone. Error : 8004889d

    I was wondering if anyone knew about this issue and could provide a solution? I use my Windows live ID for Xbox Live, email, etc so not being able to update the password is really disabling the function of the phone ( I have like 10 marketplace updates!)

    I tried going through the official Microsoft support channels (which just directs you in an endless loop to the Windows Phone website, or Microsoft Answers forum), and I have gotten nowhere. If anyone knows how I can chat/email with a live person, please let me know.
    04-10-2012 10:55 PM
  2. ArousedSpoon's Avatar
    Hey everyone,

    I've been using my Windows Live ID to access my phone, get updates, emails etc. I recently changed the password using the password lost link, and when prompted to enter the password in my phone, the phone does not accept the password.

    I made sure it was the right password by typing it in on a PC, which worked fine, but for some reason an error always occurs on the phone. Error : 8004889d

    I was wondering if anyone knew about this issue and could provide a solution? I use my Windows live ID for Xbox Live, email, etc so not being able to update the password is really disabling the function of the phone ( I have like 10 marketplace updates!)

    I tried going through the official Microsoft support channels (which just directs you in an endless loop to the Windows Phone website, or Microsoft Answers forum), and I have gotten nowhere. If anyone knows how I can chat/email with a live person, please let me know.
    This may sound dumb, but have you/can you enable WiFi and try to enter your password in? I'm not sure what features your phone locks you out of. But I had a similar problem when I changed my facebook problem it constantly told me the password was wrong when I knew it wasn't, but enabling wifi and trying it worked fine.
    04-10-2012 11:53 PM
  3. Zumanity's Avatar
    This may sound dumb, but have you/can you enable WiFi and try to enter your password in? I'm not sure what features your phone locks you out of. But I had a similar problem when I changed my facebook problem it constantly told me the password was wrong when I knew it wasn't, but enabling wifi and trying it worked fine.
    Hi,

    Thanks for replying.

    I have tried the WiFI thing, did not work, then I tried 3G only, also did not work, did a combo of both, same result.

    I still haven't gotten a response from the Microsoft Forums, so I'm not sure what to do.

    I wish there was an easy way to contact Microsoft support for WP7!
    04-11-2012 10:39 PM
  4. jfa1's Avatar
    when I went on line with the error code the main answer I got was an indication that it is a problem with windows live itself

    Unable to update applications or sign in via Zune following Windows - Microsoft Answers
    04-11-2012 11:24 PM
  5. mounib's Avatar
    the only way to solve the issue is to factory reset the device and setup the windows live again in the device with the new password.
    to factory reset go to setting-about and factory reset the device. or you can factory reset with the button= turn of the device- press an hold the volume down and just one press on the power button- in the booting page, scroll down with the volume down button and hilight or select factory reset or clear storage and confirm with the power button.
    05-31-2013 05:15 AM
  6. trinetizen's Avatar
    Had a similar issue with Nokia Lumia 520 Windows 8 Phone recently -- the reason was because I had inadvertently signed up for two-step verification on my desktop Microsoft account.

    How to resolve:
    1. Go to https://login.live.com from your desktop
    2. Under 'Security info', remove two-step verification

    That worked for me.
    08-05-2013 10:12 AM
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