Originally Posted by
scolab Same problem here with my new 822 on Verizon. WindowsPhone.com still shows my old Trophy associated with my account, not my new 822. And subsequently, I can't reinstall any of my old, paid apps! I'm still looking for a resolution, but I would think this transition should just work.
I was able to resolve this issue. What I did was I first "reset to factory" then when going through the steps, make sure select/check the "Send mircosoft my location when phone gets activated..." something like that option. Then go to the windowsphone.com and it should work.
Let me know how it went for you.