1. micTronic's Avatar

    I encountered a problem with my new Lumia 920: For incoming calls (and also in the call history), often only the number is shown, even if I have a contact with that number in my contacts list.
    For some numbers, I could resolve this by saving the contact number again without spaces (which by itself is a joke - is it too hard for WP to see the numbers are the same when they contain spaces?!). For others, this does not work either. I press the number in the call history and "save" it again for the contact (overwriting the identical one), but still the names are not shown.

    Does anyone have the same problem on their phone? Is any fix known?
    This is very annoying since it's such a simple and basic thing. And I'm not really good in remembering numbers...
    roopa gurupatru likes this.
    12-15-2012 02:31 PM
  2. Ruslan.al's Avatar
    Try to reboot your phone.. I had this issue several times.
    12-15-2012 02:37 PM
  3. micTronic's Avatar
    That actually seems to work... let's see if it stays! Thanks!
    12-15-2012 04:28 PM
  4. John Lockett's Avatar
    I have a Nokia Lumia 822 and just noticed that I no longer get reverse number to contact lookups on inbound calls. I use to see the contact with a picture but now all inbound calls just show a phone number. I tried rebooting but it still has the same behavior.

    Any ideas, is this a new bug or application coexistence issue with Skype or something else?
    12-31-2012 03:50 PM
  5. Guzzler3's Avatar
    Question: Do you use Outlook with the Hotmail connector on your PC?
    01-01-2013 11:06 AM
  6. Michael Carpenter's Avatar
    I have this same issue, to the best of my knowledge I don't use a Hotmail connector with Outlook, not actually sure what that is. A hard reset (Volume Down+Power) does fix it, but only for a brief period. I have the following accounts on my phone:
    Gmail (no contacts, tasks, calendar, Email ONLY)
    Exchange work (everything (contacts, tasks, email, calendar)
    Hotmail/Live/Outlook.com (my "Windows" account)
    01-10-2013 02:54 PM
  7. micTronic's Avatar
    For me rebooting also did not fix it permanently, but it seems to sometimes occur less and sometimes more, very weird.
    I also don't use Outlook, but have Skype installed.
    01-10-2013 03:17 PM
  8. Guzzler3's Avatar
    I have this same issue, to the best of my knowledge I don't use a Hotmail connector with Outlook, not actually sure what that is.
    "Hotmail connector" is a piece of software that allows you to use MS Office Outlook with Hotmail/Live/Outlook.com email accounts.

    I'm still playing around and haven't completely verified it, but my suspicion is there is a file lock issue with the contacts when you use MSO Outlook with your Hotmail/Live/Outlook account. Mainly when you leave MSO Outlook running on your computer, and then your computer goes to sleep or hibernates. Then things get funky.

    (There has to be a better way of differentiating the various "Outlook" names that Microsoft uses now, I think they've gone a bit overboard)
    01-11-2013 11:26 AM
  9. silkyrichness's Avatar
    This is happening to me all the time and the reboot typically works for about 30mins before it seizes up again. I've quite a lot of contacts across a lot of networks and I'm wondering if that is causing it to choke. Its getting to the point I'm having trouble being positive about its other great features when it is failing so badly on the basics.
    01-12-2013 11:43 AM
  10. Coreldan's Avatar
    Go to settings, then email and accounts and see if all accounts are syncing properly. I had a similar issuer which was caused by nothing syncing up properly. I had to do a hard reset to fix it.
    01-12-2013 12:33 PM
  11. josipogo's Avatar
    Same problem on my Lumia 920, do not shows names under call history only numbers, weird I did not have this problem before Nokia Amber Update, and it really start to be a issue. By the way, after some period it shows names but not for full call history. Maybe last calls (incoming/outgoing) that they made in last 30 minutes, not shows names, even for same number.
    It must be some bug.
    09-06-2013 05:10 AM
  12. Doohickie's Avatar
    Go to settings, then email and accounts and see if all accounts are syncing properly. I had a similar issuer which was caused by nothing syncing up properly. I had to do a hard reset to fix it.
    When you do a hard reset, do you lose contacts resident in your phone? Or are they stored on the Sim Card and come back after the reset?
    09-06-2013 01:38 PM
  13. josipogo's Avatar
    Everything is sync at least not showing: not sync. Right now is updated call history three hour ago.
    09-06-2013 02:01 PM
  14. josipogo's Avatar
    By the way, when I am, just this moment, create the same HOTMAIL account, meaning same user and pass, everything is fine. Still testing.
    09-06-2013 02:07 PM
  15. Veso Mitev's Avatar
    Hello good Sirs,

    I have similar (or perhaps the same) problem. HTC 8S here.

    Tried various noob fixes (resets), but it only fixes the issue for about a week or two. Then it returns.

    Started a similar topic on the official MS community, yet no result. People are having this issue and so far I haven't hound a solution. At first I thought it is power related i.e. the 8s lacking operative memory, but this seems not to be the case, since far more powerful devices have the same problem it seems.

    Have you found any solutions for this?

    It's present, btw, after the last software update.
    10-14-2013 08:42 AM
  16. Ali Assaedi's Avatar
    for me the problem is with country codes
    if i use a + instead of a 00, the name wont show
    or the other way around, cant remember :P
    so, yea, try that if u use country codes :)
    10-14-2013 09:05 AM
  17. josipogo's Avatar
    I am still experiencing problem, if I have huge amount of calls in very short period, history log knows not to show them or simply not show whose call, in other words just show number. Usually, power off/on.
    Maybe GDR3 preview solve this issue.
    10-14-2013 10:45 AM
  18. Zeeshan125's Avatar
    I am also having the same issue, the problem appeared after the amber update, contacts are there but are not shown while receiving a call :-/
    11-01-2013 10:15 AM
  19. josipogo's Avatar
    Do not know what could be reason but still from time to time it happens, on GDR3 developer edition. Power off/on help but would be nice to be investigated by MS.
    11-03-2013 05:00 AM
  20. Ajay mehta3's Avatar
    what is method
    09-23-2015 02:41 AM
  21. TheRealAdamBomb's Avatar
    I had this happening on my 830. It turns out that the numbers stored in your People Hub app are not matching the incoming phone number. For example, the number saved in my People Hub is (123) 456-7890, but the incoming number is +1 (123) 456-7890. Once I changed all my stored phone numbers to match the incoming phone number format, names from my People Hub app appeared when receiving texts or phone calls and properly grouped text messages. Microsoft's mobile FAQ #FA139002 explains it (sorry I can't post links).

    Hope this helps.
    01-02-2016 03:11 PM
  22. Thilina Batu's Avatar
    thanks a lot friend!
    selecting the correct country in "Region" setting did solve the problem for me!
    please try...
    04-27-2016 06:30 AM
  23. bwana wamkulu's Avatar
    I am having the same problem. I recently replaced my dying Nokia Lumia 735 with a Microsoft Lumia 640. Everything went smoothly. My Microsoft Account automatically did everything. Only problem now is incoming calls from Contacts do not display callers name (and photo if applicable). The same applies when looking into call history. So I only know the caller's number which is not very satisfactory especially since about 2003 on every smart phone I have had it has been the norm that the incoming callers name comes up.
    Curiously there is no such problem with texts. The texter's name comes up. Again this is what one expects. The fact that this is working for incoming texts and not for incoming phone calls is a complete mystery.

    I read some of the comments here and tried one that seemed to be fairly simple. This was the suggestion that the formatting of the number may be the problem. So I tested this out on four of my regular contacts telephone numbers. All my contacts are in the format +61 412 562997. I changed the format to 0412 562997. Calls from these four now show the callers name and photo (where there is one) and write the caller name to call history. So things are working how I am used to and how they should work.

    Down side is that I have hundreds of contacts. I balk as the enormous task of deleting thousands of +61s and adding thousands of 0s.

    The people I got the phone from (new) are saying send the phone in. They are going to wipe it an install new (?) software. Scary!

    10-26-2016 01:10 AM
  24. Yahya Milani's Avatar
    I just found an easy solution.
    Yes this happens because of country code and region mismatch which you can easily replace all of them in a csv file.
    I exported my contacts from google account and did a find and replace for my country code with zeros. I used gedit but you can use any text editor to do this.
    Hope it solves your problem.
    04-11-2017 03:25 PM
  25. roopa gurupatru's Avatar
    mine also same problem but my phone was lumia535. since last 3/4 months i had this problem. it was happening to my sim 2 only. But at sim 1 contact's name is showinh at incoming call.
    08-10-2017 12:56 PM

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