1. Stalju's Avatar
    Hey guys, I'm not sure if this is the right thread but here goes...

    Today I just got my Lumia 620 in the mail today from negrielectronics and after completing my settings, I tried to install some apps. However, a pop-up said "My Family setup needed" and "My Family must be set up before you can buy this item. Ask your parent to set up My Family settings on windowsphone.com" After I went to the website, nothing would show up on the My Family page. I have already reset my phone three times but nothing would change. I even created a new windows account. Do you guys know how to solve this problem or know what I did wrong?
    abhisekrai likes this.
    02-22-2013 07:36 PM
  2. stmav's Avatar
    Somehow it's seeing the account you've logged in with as under 18. That's why it's asking for the My Family thing.
    02-22-2013 08:38 PM
  3. Stalju's Avatar
    Well, I am under 18 and my parents are mostly tech illiterate.. I followed the instructions on the FAQ but the "Get started" button or hyperlink wasn't on the page.
    02-22-2013 08:51 PM
  4. youngsters's Avatar
    why I can't buy all app in market cuz system say "The My Family settings for ur acc prevent u fr0m downl0ading this item. ur parent can manage My family settings at windowsph0ne.com" help me please what can I do now :'(
    03-26-2013 12:58 AM
  5. parvati masali's Avatar
    hey guyz can anyone help me to setup my family?
    it's really very amazing that im nt get that app ay all
    Yeah526 likes this.
    06-01-2013 10:17 AM
  6. Yeah526's Avatar
    ABSOLUTELY my question bro.. absolutely my question.. please someone help uss
    06-20-2013 02:36 AM
  7. Huime's Avatar
    The only way is to set a parent account that covers your account. Then grant your account full access using the parent account.
    06-20-2013 04:21 AM
  8. travis_valkyrie's Avatar
    Well since you are under 18, you have to have either one of your parents to hold management of your account. All instructions are thoroughly listed here.
    06-20-2013 05:00 AM
  9. YEBOAH's Avatar
    thanks brother43
    01-05-2014 02:48 PM
  10. Black Angle's Avatar
    I want download apps
    03-27-2014 09:13 AM
  11. tarachand jangid's Avatar
    I want to download apps
    06-24-2015 10:18 AM

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