Phone not recognized as a drive

[pappy53]

I just got a Lumia 822 today, and when I hook it to my Windows 7 computer, it is not recognized as a drive. I wanted to drag and drop some ringtones, but I can't get it recognized. It did show as a portable device, but when I clicked on that, it didn't show any folders. Any suggestions?

 

[suprmatt]

Is the lock screen on your phone pin protected? That is the only time I ever experienced this. If so just enter your pin, and you will get the folders.

 

[pappy53]

I don't think so. I can slide up the lockscreen and use the phone. Is there something else to do?

 

[urseus]

Restart PC. Usually this is caused by phone being locked. So unlock phone, then plug into PC

 

[pappy53]

All of a sudden, after several PC restarts, and phone restarts, it started recognizing it. Thanks, everyone!

 

[pappy53]

It will recognize it if my sd card is removed, but not if the sd card is in the phone. What's up with that?