07-14-2014 01:10 PM
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  1. D0gsballs's Avatar
    I don't think its Facebook that's the problem. If I disable Facebook chat I would expect it to connect to messenger contacts at least but it doesn't, same problem and the chat in Rooms doesn't work because of this. It's a problem with the chat platform as a whole, something blocking it perhaps if it works for another phone in the same house but I have no idea what.

    It can't be network because I have the same problem on WiFi and on a 520, so account related (server location maybe) perhaps?
    08-11-2013 03:41 AM
  2. MangoGuy's Avatar
    Hi

    I have had the same issue for over a month it just says can't connect all the time regardless of which data source you are using, I did manage to get it working the other day by logging into skype this did put it into online so it might be related to the messenger transition to skype hopefully if this is the case it will be fixed in 8.1

    Cheers,
    08-11-2013 03:49 AM
  3. D0gsballs's Avatar
    Mine strangely started working tonight. No changes were made by me.
    08-11-2013 02:57 PM
  4. FW Barma's Avatar
    For connection problem, first thing first is to correct your device DATE and TIME. If it's not up to date, then there is no way you can connect to the network. If the DATE and TIME is correct but the problem persists, then go into turn off battery saving. And if the problem persists after battery saving turn off, then restart your device. If it still persists, than wait till MS fix this gdamn problem... and let's hope it won't take so long.
    Arijitkamal Manna likes this.
    08-11-2013 10:20 PM
  5. nsa74's Avatar
    Made some testing today since my phone decided to stop connecting to chat (wifi or mobile network). Nothing seems to work, it's a matter of triyng and trying again all the solutions and eventually get it to connect after numerous attempts (~15 min.) Mine started to work after setting on and off chat backup for example. The interesting part is that I was able to send a facebook message even if the status was the famous "Can't connect to chat". I didn't receive the reply of course due to the other issue with facebook chat, but my friend received the message. Apparently the problem is related to the connection to messenger and I would say that if you can't connect to your OWN network (live.com) MS has a big issue that needs to be addressed and stop blaming Facebook for problems.
    08-12-2013 04:23 PM
  6. btbam91's Avatar
    Mine hasn't been working (again) for the past week or so.
    08-14-2013 11:41 AM
  7. Arijitkamal Manna's Avatar
    my nokia 920 simply refuses to connect to facebook chat... happening since last 2 weeks...
    08-14-2013 06:10 PM
  8. D0gsballs's Avatar
    It's not just Facebook Chat. People need to ignore the whole Facebook Chat not working thing - it's Micrsofts chat client as a whole not working.
    08-15-2013 03:38 AM
  9. btbam91's Avatar
    It's not just Facebook Chat. People need to ignore the whole Facebook Chat not working thing - it's Micrsofts chat client as a whole not working.
    That's correct. I have Facebook turned off. I'm trying to use Messenger.
    08-15-2013 09:12 AM
  10. MangoGuy's Avatar
    Started getting can't connect again :(
    08-17-2013 03:24 AM
  11. FBirraque's Avatar
    It's not just Facebook Chat. People need to ignore the whole Facebook Chat not working thing - it's Micrsofts chat client as a whole not working.
    It isn't true that MS - Facebook connection chat doesn't work thing.
    Works fine for some but inexplicably doesn't for others with SAME configuration like me. Sounds like a random technical issue.
    08-18-2013 10:14 AM
  12. majoko's Avatar
    Nice job Microsoft!
    I loved the integration of the Facebook Messages into the Message-App and i would still love this integration but it does not work! One Month ago every thing worked fine! Received and send messages - and from one day to the other - nothing worked!

    I tried everything
    - Removed and added Facebook account
    - Reboot
    - Hardreset
    - GDR2 Update
    Nothing helped...
    That sucks very hard! Nice integration but with no functionality!
    Big fail! Please don't integrate functionality which is not working as it should - its really annoying..

    Further NO push notifications from the Facebook-App... what the hell!
    qudahamohammad likes this.
    08-20-2013 09:38 AM
  13. btbam91's Avatar
    Still doesn't work. WPCentral should seriously do an article on this.
    qudahamohammad, majoko and Sepo365 like this.
    08-20-2013 11:08 AM
  14. RoscoeTenkoya's Avatar
    One thing that would be very useful is delivery and read confirmations in the Messaging app... Or at least a sent confirmation.
    My phone has that option its in the settings
    08-20-2013 11:27 AM
  15. njnbat's Avatar
    This is a recurring issue in my phone with no ideal resolution techniques.
    08-21-2013 06:24 AM
  16. photobriangray's Avatar
    Tried it one more time, uninstalled the Facebook app, removed the account from the phone settings, added it back and it works this time around. Who knows why, but give it one more shot. I figure we should all be well-versed at it by now.
    08-21-2013 11:02 AM
  17. photobriangray's Avatar
    And poof, it's gone.
    08-21-2013 01:35 PM
  18. rnaveen1989's Avatar
    Remove skype from from ur mobile and give a try , it definetly works
    08-21-2013 01:41 PM
  19. majoko's Avatar
    Not really!
    - Deleted Facebook Beta App
    - Remove Facebook Account from account settings of my Ativ S
    - Added Facebook Account back to my account settings
    --> Can't connect to chat!

    Since i have no skype installed, there was no need to delete it.
    Remove skype from from ur mobile and give a try , it definetly works
    08-22-2013 05:04 AM
  20. gabrelov's Avatar
    Try checking if both wifi and data connection are open, if so turn one off because it creates conflict with the way your chat is connected. Try also refreshing the email and accounts.
    08-22-2013 05:10 AM
  21. kbronctjr's Avatar
    -Delete Facebook app
    -remove facebook account
    -disable wifi
    -add facebook account

    CHATS WORKS!!

    maybe as @gabrelov says, there is a conflict between wifi and mobile data
    08-22-2013 08:43 AM
  22. FBirraque's Avatar
    Still doesn't work. WPCentral should seriously do an article on this.
    +1
    08-22-2013 11:53 AM
  23. majoko's Avatar
    Still doesn't work. WPCentral should seriously do an article on this.
    +1
    08-22-2013 01:44 PM
  24. btbam91's Avatar
    Still doesn't work. WPCentral should seriously do an article on this.
    +1

    I truly believe there is a glitch going on here that needs to be acknowledged! My gf and 2 brothers all have Nokia Lumia 920s and their chat works fine!
    08-22-2013 09:59 PM
  25. majoko's Avatar
    Windows Phone begins to **** me off

    -Delete Facebook app DONE
    -remove facebook account DONE
    -disable wifi DONE
    -add facebook account DONE

    CHATS WORKS!! - No, it does not work! It still says "can't connect to chat" - also outlook.com is not able to connect to chat

    maybe as @gabrelov says, there is a conflict between wifi and mobile data
    08-23-2013 03:34 AM
182 12345 ...

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