07-14-2014 01:10 PM
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  1. OsamaAdam98's Avatar
    I've tried the hard reset part 2 days ago and it didn't solve anything.
    njnbat likes this.
    09-16-2013 08:15 PM
  2. ejb222's Avatar
    Ok, someone in this page mentioned about Microsoft account aliases. That reminded me, a couple of months ago, I created a new alias for my Microsoft account and made it primary. This would mean that the Microsoft account alias being used for my Nokia Lumia 920 is no longer primary. Long story short, after making it primary again, the Messaging hub finally works again. So, here are the few steps that I just did:

    1. Removed Facebook account from my phone.
    2. Went to outlook.com to switch the primary alias of my Microsoft account. Make sure the alias being used in your phone is set as your primary.
    3. Waited for an email confirmation about the alias switch.
    4. Re-added my Facebook account into my phone again. But when it came to the page that asked to connect facebook chat to the messaging hub, I chose "not now".
    5. Opened Messaging hub. At this time, I realized that I had forgotten to set the chat status to offline and I noticed that the same "can't connect to chat" was still there. So, I simply set the chat status to "offline", and then back of "available". And then, VOILA! It connected!
    6. Lastly, I went to Settings and turned on "Use Facebook Chat". Facebook chat was successfully connected, and now I am able to see all my online Messenger and Facebook friends.

    I do not have data plan, so I have always had my cellular data connection set to off. I have been using WiFi only.

    Throughout all these steps, I did not have Skype installed on my phone. I am going to try to install to see if it will cause what will happen, as many have said Skype app is what causes the chat connection error. I will also see how many this connection will last, and I will update you again.
    So this was what got it working for me. I changed my alias for my 920....didn't know I had to make that alias primary. Good work.
    HansTj likes this.
    09-17-2013 11:13 PM
  3. Arun Mohan MC's Avatar
    Found Microsoft tried to resolve the problem . I can see chat status is available this morning, but the messages i tried to post, are nt reaching fb Server, I couldnt see the messages I posted in FB,

    is any one facing same?

    thanks in advance
    09-19-2013 03:32 AM
  4. Ashfaq Gazi's Avatar
    m facing same prob. but its has some issues with skype . i deleted skpe thn it worked fine . chat messages of fb . again i installed skype but still it worked but yest my cell switched off due to battery drain n now same prob . its a headache m not gonna uninstall n install skype again n again . this is ridiculous. u can try if u use skype .
    njnbat likes this.
    09-19-2013 03:44 AM
  5. OsamaAdam98's Avatar
    So, Can someone give me a rational reason why the chat is working when connected on wifi but not on mobile network while I do pretty much everything else on mobile network?
    09-19-2013 07:14 AM
  6. btbam91's Avatar
    So I am now able to successfully get it working every time it locks up. FYI, I always leave Bluetooth and tap+send on, and I set battery saver to NEVER turn on.

    1. Turn Bluetooth off.
    2. turn tap+send off.
    3. turn battery saver on
    4. turn Bluetooth on
    5. turn tap+send on
    6. turn battery saver off
    7. Go to ME hub>set chat status>available

    This has been working consistently for me for at least the last week or so.
    09-20-2013 09:07 AM
  7. njnbat's Avatar
    tried ..failed.
    09-20-2013 11:47 AM
  8. njnbat's Avatar
    m facing same prob. but its has some issues with skype . i deleted skpe thn it worked fine . chat messages of fb . again i installed skype but still it worked but yest my cell switched off due to battery drain n now same prob . its a headache m not gonna uninstall n install skype again n again . this is ridiculous. u can try if u use skype .
    wow........that did it :) uninstalled skype and it started working .......hurrrrrrrrrrayyyyyyyyyyyyyyy :)
    OsamaAdam98 likes this.
    09-20-2013 11:49 AM
  9. OsamaAdam98's Avatar
    My problem seems to be a faulty SIM just today, It wouldn't even turn 3g network on.
    09-20-2013 02:03 PM
  10. Arun Sivaram's Avatar
    kudos. uninstalling skype helped. It works..
    09-21-2013 12:02 PM
  11. njnbat's Avatar
    Can't connect to chat comes again... tried uninstalling skype but this time its not resolving the issue of chat. still not connecting ...:(
    09-23-2013 03:49 AM
  12. kbartk's Avatar
    So nothing yet to solve this 5 months old problem.....this is not the way a company's like Nokia or Microsoft should work.
    09-25-2013 03:59 PM
  13. njnbat's Avatar
    i am now confused. Is skype really the issue ?? first time i unistalled skype , chat worked instantly ....next time onwards this mode of tweaks also doesn't help...so kind of annoyed and also frustrated to know that the windowsphone support team doesn't have a solution for this .
    And there are people who mentioned that hard reset also failed in resolving the issue.
    09-27-2013 07:11 AM
  14. btbam91's Avatar
    So I am now able to successfully get it working every time it locks up. FYI, I always leave Bluetooth and tap+send on, and I set battery saver to NEVER turn on.

    1. Turn Bluetooth off.
    2. turn tap+send off.
    3. turn battery saver on
    4. turn Bluetooth on
    5. turn tap+send on
    6. turn battery saver off
    7. Go to ME hub>set chat status>available

    This has been working consistently for me for at least the last week or so.
    This still works for me perfectly.
    09-30-2013 01:02 AM
  15. dikhunmekh's Avatar
    NOKIA LUMIA "cant connect to chat" ISSUE FIXED (Work Around discovered)

    I wont say issue is fixed, but I would rather say a work around.
    First make sure that your microsoft live account primary email address is the same address you use for your facebook account.

    Next, what I discovered is that the Bug is with Battery Saver option.Try the following steps as it is mentioned below. Make sure the battery saver option is off before you try this.



    1) Turn of Facebook Chat.

    2) Set Chat status to Offline.

    3) Go to Battery Saver option in settings.

    4) Turn on Battery saver.

    5) Go to Advanced Settings inside Battery Saver.

    6) Tap on each of the three options there from bottom to top one after another.

    7) Come back and turn off the Battery Saver.

    8) Go back to messaging and turn on Facebook Chat.

    9) Now set chat status to available. It should get connected.



    Try these steps as it is mentioned. If still it fails, you can add a step between step 2 and step 3. This new step is nothing but switching your device off and then on. It should definitely work



    @Microsoft, plz fix this bug ASAP. Its a problem with your Windows 8. This issue has nothing to do with NOKIA or Facebook.

    Regards,
    Dikhunmekh
    Last edited by dikhunmekh; 10-14-2013 at 02:32 AM.
    10-01-2013 06:56 AM
  16. njnbat's Avatar
    tried. for a moment i thought it will work as i could see "Connecting to see who's online" after changing battery option . However end result is still same . "Can't connect to chat"
    10-01-2013 07:19 AM
  17. anon(5969054)'s Avatar
    My fix:
    I uninstall Facebook beta, then it worked. Installed Facebook beta again, and it still works now
    Le squirrel likes this.
    10-01-2013 10:51 AM
  18. immyperez's Avatar
    Finally fixed it after trying all the info!

    This is what worked for me.

    Made sure my primary address on outlook/hotmail was exactly the same on my phone and email.

    I also made this my primary Facebook email too.

    Then I went into manage account in outlook and ensured that Facebook and outlook were activated for full sharing of activities.

    Worked straight away, no problems so far.

    So happy.

    Before I did the above tried everything else i.e. Remove Facebook and skype apps, adjusted settings etc...none of it worked for me.

    Now the real test is to see how consistent it is! Fingers crossed.
    10-02-2013 06:03 AM
  19. dikhunmekh's Avatar
    I wont say issue is fixed, but I would rather say a work around.


    Try the following steps as it is mentioned below. Make sure the battery saver option is off before you try this.



    1) Turn of Facebook Chat.

    2) Set Chat status to Offline.

    3) Go to Battery Saver option in settings.

    4) Turn on Battery saver.

    5) Go to Advanced Settings inside Battery Saver.

    6) Tap on each of the three options there from bottom to top one after another.

    7) Come back and turn off the Battery Saver.

    8) Go back to messaging and turn on Facebook Chat.

    9) Now set chat status to available. It should get connected.



    Try these steps as it is mentioned. If still it fails, you can add a step between step 2 and step 3. This new step is nothing but switching your device off and then on. It should definitely work



    @Microsoft, plz fix this bug ASAP. Its a problem with your Windows 8. This issue has nothing to do with NOKIA or Facebook.
    10-14-2013 02:22 AM
  20. dikhunmekh's Avatar
    Try the following steps as it is mentioned below. Make sure the battery saver option is off before you try this.



    1) Turn of Facebook Chat.

    2) Set Chat status to Offline.

    3) Go to Battery Saver option in settings.

    4) Turn on Battery saver.

    5) Go to Advanced Settings inside Battery Saver.

    6) Tap on each of the three options there from bottom to top one after another.

    7) Come back and turn off the Battery Saver.

    8) Go back to messaging and turn on Facebook Chat.

    9) Now set chat status to available. It should get connected.



    Try these steps as it is mentioned. If still it fails, you can add a step between step 2 and step 3. This new step is nothing but switching your device off and then on. It should definitely work
    njnbat and Oris like this.
    10-14-2013 02:31 AM
  21. Lara y Juan Swinger's Avatar
    Hey ! It worked for me !
    10-14-2013 04:59 AM
  22. Le squirrel's Avatar
    My fix:
    I uninstall Facebook beta, then it worked. Installed Facebook beta again, and it still works now
    Removing Facebook beta fixed it for me too
    10-16-2013 10:23 AM
  23. HansTj's Avatar
    Ok, someone in this page mentioned about Microsoft account aliases. That reminded me, a couple of months ago, I created a new alias for my Microsoft account and made it primary. This would mean that the Microsoft account alias being used for my Nokia Lumia 920 is no longer primary. Long story short, after making it primary again, the Messaging hub finally works again. So, here are the few steps that I just did:

    1. Removed Facebook account from my phone.
    2. Went to outlook.com to switch the primary alias of my Microsoft account. Make sure the alias being used in your phone is set as your primary.
    3. Waited for an email confirmation about the alias switch.
    4. Re-added my Facebook account into my phone again. But when it came to the page that asked to connect facebook chat to the messaging hub, I chose "not now".
    5. Opened Messaging hub. At this time, I realized that I had forgotten to set the chat status to offline and I noticed that the same "can't connect to chat" was still there. So, I simply set the chat status to "offline", and then back of "available". And then, VOILA! It connected!
    6. Lastly, I went to Settings and turned on "Use Facebook Chat". Facebook chat was successfully connected, and now I am able to see all my online Messenger and Facebook friends.

    I do not have data plan, so I have always had my cellular data connection set to off. I have been using WiFi only.

    Throughout all these steps, I did not have Skype installed on my phone. I am going to try to install to see if it will cause what will happen, as many have said Skype app is what causes the chat connection error. I will also see how many this connection will last, and I will update you again.
    This is just a one-month update. Soon after I did my own fix last month, I installed Skype to see if it would affect the Messaging hub connection. I am glad to report that nothing wrong has happened. My connection has as superb as ever. As soon as I see someone sending a facebook message in my laptop, my Lumia 920 would ring and let me know about the message too.

    I also have had facebook beta app installed for many months, and it doesn't seem to hinder the connection at all.

    I have never played around with the battery saver, so I can't really comment on it.

    I am not sure if this is in any way related with the main issue of this thread, but I also want to mention that I currently have 12 active background tasks. In spite of these, again, it doesn't seem to bother the messaging hub connection.

    Hopefully, nothing will go wrong. I will update you again in the future.
    10-19-2013 12:14 PM
  24. nick109's Avatar
    Interesting, so are you saying that even with Skype installed, Skype messages come to you through the Messaging app?
    That is essentially what I've been trying to get to work, but the only notifications I get are from the Skype app, which doesn't even work well because some messages will not show up inside the app even though the notification appears and lets me see part of it.
    I'll play with it a bit, but if anyone can figure out how to eliminate the Skype app for messaging that would be sweet, I hate using it, I'd rather use Messaging.
    10-20-2013 07:54 PM
  25. njnbat's Avatar
    Guys,
    1.Primary alias changes not helping me.
    2.Uninstalling skype worked once for me but then its not solving the issue any more.
    3.Battery saver toggle checks not serving the purpose.
    4. Windows phone support can't help.
    5. Soft Reset Not resolving.
    6. Data sense disable also not solving the issue.

    Am i left with anyother option . pls don't suggest hard reset.
    10-22-2013 07:05 AM
182 ... 45678

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