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07-14-2014 01:10 PM
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  1. Gengosama's Avatar
    Try the following steps as it is mentioned below. Make sure the battery saver option is off before you try this.



    1) Turn of Facebook Chat.

    2) Set Chat status to Offline.

    3) Go to Battery Saver option in settings.

    4) Turn on Battery saver.

    5) Go to Advanced Settings inside Battery Saver.

    6) Tap on each of the three options there from bottom to top one after another.

    7) Come back and turn off the Battery Saver.

    8) Go back to messaging and turn on Facebook Chat.

    9) Now set chat status to available. It should get connected.



    Try these steps as it is mentioned. If still it fails, you can add a step between step 2 and step 3. This new step is nothing but switching your device off and then on. It should definitely work
    It worked for me.
    njnbat, christopherbarran and Oris like this.
    10-22-2013 09:14 AM
  2. KooKiz's Avatar
    Guys,
    1.Primary alias changes not helping me.
    2.Uninstalling skype worked once for me but then its not solving the issue any more.
    3.Battery saver toggle checks not serving the purpose.
    4. Windows phone support can't help.
    5. Soft Reset Not resolving.
    6. Data sense disable also not solving the issue.

    Am i left with anyother option . pls don't suggest hard reset.
    Same for me. Uninstalling Skype worked once. Turning on/off the battery saver worked once. Now nothing works anymore... I'm at loss here.

    I've tried capturing the traffic with Fiddler, no request is sent when trying to connect to chat... On the other hand, a request is sent every time you set your status to "offline" (even if you didn't manage to connect).

    Out of curiosity, have you merged your Skype and Microsoft account?
    10-22-2013 01:31 PM
  3. KooKiz's Avatar
    I've removed another app that uses push notifications (not Skype nor Facebook), and it has started working again. I'm beginning to see a pattern...
    10-22-2013 02:00 PM
  4. njnbat's Avatar
    It worked for me.
    ok so finally , another solution..this one worked for me now..
    10-22-2013 10:34 PM
  5. njnbat's Avatar
    Try the following steps as it is mentioned below. Make sure the battery saver option is off before you try this.



    1) Turn of Facebook Chat.

    2) Set Chat status to Offline.

    3) Go to Battery Saver option in settings.

    4) Turn on Battery saver.

    5) Go to Advanced Settings inside Battery Saver.

    6) Tap on each of the three options there from bottom to top one after another.

    7) Come back and turn off the Battery Saver.

    8) Go back to messaging and turn on Facebook Chat.

    9) Now set chat status to available. It should get connected.



    Try these steps as it is mentioned. If still it fails, you can add a step between step 2 and step 3. This new step is nothing but switching your device off and then on. It should definitely work
    This one has surely worked for me . But since today morning i had to do it 3 times as my chat connection keeps going off . My bluetooth is switched on always. I have skype too. My internet is 3G .
    But i am happy that atleast i have got a wayaround ,thanks to dikhunmekh for this .
    I will monitor for 1 day and lets see how many more times the chat connection goes off on its own.
    10-22-2013 11:32 PM
  6. momoll's Avatar
    I've removed another app that uses push notifications (not Skype nor Facebook), and it has started working again. I'm beginning to see a pattern...
    ^This! I've been trying all of the "creative solutions" uninstalling this and that (skype, fb beta, blabla), fiddling with messaging settings and battery saver, making sure the windows account primary alias was aligned etc etc etc.. Sometimes it works, but only for a while. Allmost out of apps to uninstall now, so it would be much obliged if MS would shape up. They are obviously aware of the issue, stating things like "we're aware of the problem, working on a fix". But that is as far as MS outbound communication goes. "we are aware of the problem". This thread was started in June, and it seems obvious to me that the problem is how WP handles push and background tasks. Still hoping for a fix, but I'm loosing my patience here and regrettably find myself looking at other platforms. Think about it.. first Message hub was supposed to be integrated with skype, messenger, fb, sms. Then skype was too big a challenge to implement, then they destroyed messenger merging it with skype(I know that's not the WP teams fault, but still affects my experience), and now the FB integration. Wow, thats a good story for one of the selling points of WP. And don't get me started on the notification issues, toasts, tile updates etc.. I remember buying my first win8 Phone, thinking my poor win7 phone experience was due to early adopting etc etc. Seems like I've been going in limbo for the last 3 years, allways waiting for the next version where "everything" will be better. Sad thing is.. it's not, and I am loosing faith.
    thinkdan likes this.
    10-24-2013 02:36 AM
  7. noahw's Avatar
    Just got bit by this bug. I've been dealing with it for the better part of 2 weeks and every solution posted has not worked for me.
    10-28-2013 05:50 PM
  8. wrsj77's Avatar
    seems all I did to resolve this was just turn the battery saver off and had no issues again
    10-30-2013 09:07 PM
  9. Udit Guru's Avatar
    I had this issue , what i did was i uninstalled Skype and its working till date now.. I have my battery saver on
    10-30-2013 09:28 PM
  10. Dadstar0410's Avatar
    Weird, for weeks chat status was not working. Today, I did absolutely nothing differently with my phone and it worked flawlessly all day. Wonder if they fixed their servers. 8X VZW GDR2
    10-30-2013 09:31 PM
  11. akashpats's Avatar
    uninstalling skype never worked for me. I just deleted my facebook account from phone and reconnect it which had worked for me many times but if this also didn't worked try going to MS account from your pc and do completely remove your facebook connection and after that reconnect it. Since from then a month passed & i didn't had this problem again...
    10-30-2013 09:49 PM
  12. btbam91's Avatar
    Ever since I installed GDR3, it has been working perfect. I can turn off my phone and have confidence that it will be working when I turn it back on. It wasn't like that before.
    10-30-2013 10:03 PM
  13. Jonska's Avatar
    Hi. Few weeks ago upgraded from L800 to L1020. Chat has worked flawlessly, until few days ago it stopped working. I don't have Facebook account at all, but have Skype account, but I have never installed any of those apps to L1020. So that can't be the reason behind this. This really annoys me big time...why did it stop working by itself?
    10-31-2013 03:06 PM
  14. eroselim's Avatar
    Since Amber Update , Integrated facebook chat works like a charm.
    11-03-2013 10:32 PM
  15. Loiselle's Avatar
    I've tried everything listed here. The only working solution for me was to remove all Microsoft association in my Facebook account, remove the Facebook app, remove the Facebook account from my device, and start over. That worked for a few days, but it's back to not working again.
    11-07-2013 02:54 PM
  16. anon(5969054)'s Avatar
    It's ridiculous that MS hasn't fixed this yet.
    11-09-2013 04:49 AM
  17. Ashfaq Gazi's Avatar
    do a soft reset it will definatly wrk .
    11-09-2013 04:53 AM
  18. Oris's Avatar
    It worked for me.
    wow! It worked for me. thanks
    11-19-2013 03:31 AM
  19. Oris's Avatar
    NOKIA LUMIA "cant connect to chat" ISSUE FIXED (Work Around discovered)

    I wont say issue is fixed, but I would rather say a work around.
    First make sure that your microsoft live account primary email address is the same address you use for your facebook account.

    Next, what I discovered is that the Bug is with Battery Saver option.Try the following steps as it is mentioned below. Make sure the battery saver option is off before you try this.



    1) Turn of Facebook Chat.

    2) Set Chat status to Offline.

    3) Go to Battery Saver option in settings.

    4) Turn on Battery saver.

    5) Go to Advanced Settings inside Battery Saver.

    6) Tap on each of the three options there from bottom to top one after another.

    7) Come back and turn off the Battery Saver.

    8) Go back to messaging and turn on Facebook Chat.

    9) Now set chat status to available. It should get connected.



    Try these steps as it is mentioned. If still it fails, you can add a step between step 2 and step 3. This new step is nothing but switching your device off and then on. It should definitely work



    @Microsoft, plz fix this bug ASAP. Its a problem with your Windows 8. This issue has nothing to do with NOKIA or Facebook.

    Regards,
    Dikhunmekh
    11-19-2013 03:34 AM
  20. Oris's Avatar
    NOKIA LUMIA "cant connect to chat" ISSUE FIXED (Work Around discovered)

    I wont say issue is fixed, but I would rather say a work around.
    First make sure that your microsoft live account primary email address is the same address you use for your facebook account.

    Next, what I discovered is that the Bug is with Battery Saver option.Try the following steps as it is mentioned below. Make sure the battery saver option is off before you try this.



    1) Turn of Facebook Chat.

    2) Set Chat status to Offline.

    3) Go to Battery Saver option in settings.

    4) Turn on Battery saver.

    5) Go to Advanced Settings inside Battery Saver.

    6) Tap on each of the three options there from bottom to top one after another.

    7) Come back and turn off the Battery Saver.

    8) Go back to messaging and turn on Facebook Chat.

    9) Now set chat status to available. It should get connected.



    Try these steps as it is mentioned. If still it fails, you can add a step between step 2 and step 3. This new step is nothing but switching your device off and then on. It should definitely work



    @Microsoft, plz fix this bug ASAP. Its a problem with your Windows 8. This issue has nothing to do with NOKIA or Facebook.

    Regards,
    Dikhunmekh
    wow! It worked for me. thanks
    11-19-2013 03:35 AM
  21. santhosh krishna's Avatar
    even iam facing the problem since three days.
    can any one sujjest the solution???????
    how to solve the problem in connecting to the fb messenger
    11-19-2013 10:17 PM
  22. ThinkCloud's Avatar
    Perfact..!!
    Uninstalling skype really worked "Instantly" for me (from India, Lumia 520)..
    12-10-2013 06:20 AM
  23. sejgiul's Avatar
    Anybody else having problems with the Messaging built-in app in WP8? I've been getting the "can't connect to chat" very often since yesterday, regardless of the phone being connected to H+, H, 3G or WiFi. I've had to soft reset it a few times.
    I am having the same issue now. Previously on my Nokia Lumia 620 which was on the Vodafone network I did not have any issues at all. Now I have a Nokia Lumia 625 on the EE network (4G) and am facing this issue repeatedly throughout the day.

    I think it's a network related error based on my experience. The issue I am having is not just connecting with FB chat, but with messenger.

    I have tried the previous sim card in my 625 and it works fine, I've tried the EE sim card in the 620 and then I get the same problem.

    The odd thing is, is that on 4G I get 3/5 bars, on 2G and 3G I get 5/5 bars. I have tried keeping 3G enabled throughout the day and I still get the error, although marginally less often. This again confirms that it is indeed a network issue. I am aware that Vodafone operates on the 900Mhz spectrum while EE operates on 1800Mhz. Would this make a difference at all???

    I am stuck since EE are totally useless... When I called them, they kept interrupting me and said that Nokia had basically begged them to offer their phones on the EE network because it would work well with it. Yes, that was EE's argument. So I said my byes and hung up knowing full well this particular person would not be of assistance.

    The "can't connect to chat" issue is not major, but quite annoying and I'd like to get it solved...
    12-17-2013 05:57 AM
  24. Wurstsalat's Avatar
    So far all posted solution doesnt work for me...but now i was able to fix it on this way:
    - go to https://account.live.com and login
    - select "add or change alias"
    - if you have no alias, create one...don`t use an @live.com address!
    - make one of your aliases which is not @live.com to the primary one
    - try to connect to Chat
    - it should work

    Hope this will help someone else...i think the main problem ist @live.com addresses, do not ask me why. If i revert to @live.com address, it breaks the IM.

    confirmed working
    @Outlook.de

    Maybe it depends on your account location settings and your top Level Domain of your account... (for example, i am from Germany, *.com doesnt work, *.de works...but cant test all because i cant change primary alias this often )
    Last edited by Wurstsalat; 12-18-2013 at 03:36 PM.
    12-18-2013 03:16 PM
  25. sejgiul's Avatar
    I am having the same issue now. Previously on my Nokia Lumia 620 which was on the Vodafone network I did not have any issues at all. Now I have a Nokia Lumia 625 on the EE network (4G) and am facing this issue repeatedly throughout the day.

    I think it's a network related error based on my experience. The issue I am having is not just connecting with FB chat, but with messenger.

    I have tried the previous sim card in my 625 and it works fine, I've tried the EE sim card in the 620 and then I get the same problem.

    The odd thing is, is that on 4G I get 3/5 bars, on 2G and 3G I get 5/5 bars. I have tried keeping 3G enabled throughout the day and I still get the error, although marginally less often. This again confirms that it is indeed a network issue. I am aware that Vodafone operates on the 900Mhz spectrum while EE operates on 1800Mhz. Would this make a difference at all???

    I am stuck since EE are totally useless... When I called them, they kept interrupting me and said that Nokia had basically begged them to offer their phones on the EE network because it would work well with it. Yes, that was EE's argument. So I said my byes and hung up knowing full well this particular person would not be of assistance.

    The "can't connect to chat" issue is not major, but quite annoying and I'd like to get it solved...
    Solved the problem by going back to Vodafone. This issue does seem to be related to your carrier. Try a different sim card if you can to see if that solves the problem.
    12-23-2013 04:58 AM
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