1. fatbob73's Avatar
    Hi everyone,

    I just my first Windows Phone, the Nokia 920. I installed Windows Phone Desktop App on my Windows 7 laptop. I was able to sync with my iTunes, and it found all my music and I was able to copy my music onto my 920. I was having some sound issues with my laptop, so I performed a restore (an Acer application which restores Windows to the way factory default). I had to re-install iTunes and Windows Windows Phone Desktop App. After my re-install, Windows Phone Desktop App no longer sees any music or podcasts or anything else from my iTunes library. Why is this happening?

    The first time I ran Windows Phone Desktop App after re-installing everything, I did get this message...

    itunes-error.png

    The thing is that iTunes works fine and is not running at the moment with a dialog up, so I'm not sure what to make of this message.

    Thanks for any help.
    06-20-2013 09:43 PM
  2. Laura Knotek's Avatar
    Have you tried rebooting your PC and then trying sync again?
    06-20-2013 10:58 PM
  3. fatbob73's Avatar
    I did. I even tried deleting my iTunes library and re-creating it. Can it be a setting on my 920?
    06-20-2013 11:01 PM

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