1. anon5351951's Avatar
    The Nokia site has said for almost a week now that my device has amber available. However when I go to update it says my phone is up to date. Anyone got any ideas as to why this is happening? Anybody in a similar situation?
    08-26-2013 02:20 PM
  2. WorzelGummage's Avatar
    What model of phone do you have and what country & network does it belong to? You can find this information by going to settings > about and read what it says next to carrier under phone information.
    08-26-2013 03:50 PM
  3. anon5351951's Avatar
    There is no carrier section under "about" and I thinks that's because we don't lock phones to carriers in New Zealand. But the model is RM-825 (Lumia 820)
    08-26-2013 05:32 PM
  4. Moiz Mian's Avatar
    There is no carrier section under "about" and I thinks that's because we don't lock phones to carriers in New Zealand. But the model is RM-825 (Lumia 820)
    Did you buy your phone directly from Vodafone or Telekom? If not, then your device doesn't have the update available
    08-26-2013 06:25 PM
  5. anon5351951's Avatar
    I purchased it second hand from a site similar to eBay. It had a European plug of some sort in the box. I assumed because it has been set up as a new Zealand phone it would update like one? Does this mean I have to change my time&locale to the correct one matching the phone to get the update? I though RM-825 was a global variant.
    08-27-2013 01:15 AM
  6. WorzelGummage's Avatar
    I purchased it second hand from a site similar to eBay. It had a European plug of some sort in the box. I assumed because it has been set up as a new Zealand phone it would update like one? Does this mean I have to change my time&locale to the correct one matching the phone to get the update? I though RM-825 was a global variant.
    The RM 825 is the global variant but the update is dependent on the phones product code which identifies which region and/or network it belongs to. You mention that the phone came with a European type plug (two pin for most of Europe and three pin for the UK) so you will need to wait for the update to hit whatever country the phone was originally intended for. But, because it doesn't say anything under Carrier I have no idea what region the phone belongs to. You could try doing a Google search for the phones product code or IMEI number to see if you can find out which country the phone belongs to.
    08-27-2013 05:48 AM
  7. rotiv85's Avatar
    I have the same problem, I though my lumia 820 was from chipre, but the amber is available in that country but not for my phone. I dont know what is the origin country but in the about under Mobile Operator appears: 000-DE maybe DE represents German..where the update is Coming soon.
    08-27-2013 08:41 AM
  8. cosmin patruti's Avatar
    My phone is in Italy , I'm from Romania.
    You must wait for the update in italy??
    08-27-2013 09:12 AM
  9. WorzelGummage's Avatar
    I have the same problem, I though my lumia 820 was from chipre, but the amber is available in that country but not for my phone. I dont know what is the origin country but in the about under Mobile Operator appears: 000-DE maybe DE represents German..where the update is Coming soon.
    Yep, DE is the code for Germany
    08-27-2013 09:37 AM
  10. anon5351951's Avatar
    The RM 825 is the global variant but the update is dependent on the phones product code which identifies which region and/or network it belongs to. You mention that the phone came with a European type plug (two pin for most of Europe and three pin for the UK) so you will need to wait for the update to hit whatever country the phone was originally intended for. But, because it doesn't say anything under Carrier I have no idea what region the phone belongs to. You could try doing a Google search for the phones product code or IMEI number to see if you can find out which country the phone belongs to.
    Thanks for you comprehensive advice. Much appreciated.
    08-27-2013 01:59 PM
  11. Shodan_HR's Avatar
    Yep, DE is the code for Germany
    any idea whose code this is 000-33?
    08-28-2013 07:16 AM
  12. WorzelGummage's Avatar
    any idea whose code this is 000-33?
    I have to admit I've never come across that code before so I don't know what it represents. I'll have to do a bit of digging to find out because I'm curious as to what it means.
    Shodan_HR likes this.
    08-28-2013 07:43 AM
  13. Dheeraj Sukumaran's Avatar
    08-28-2013 07:45 AM
  14. rayan2014's Avatar
    Hi when the amber will hate. Iraq
    sutt359 likes this.
    08-28-2013 09:55 AM
  15. rotiv85's Avatar
    000-DE really means germany, the original country. The amber update, os now available in Germany and I just installed 😉
    08-28-2013 04:53 PM
  16. Johnny Biguds's Avatar
    I have that Code too. What it mean ?
    07-23-2014 12:15 PM

Similar Threads

  1. Amber update now available for O2 UK Lumia 820
    By jasminder baring1 in forum Microsoft News & Rumors
    Replies: 20
    Last Post: 09-03-2013, 03:33 PM
  2. Revert phone back to pre GDR2 update?
    By vegas33139 in forum Windows Phones
    Replies: 6
    Last Post: 08-27-2013, 08:43 AM
  3. silly question for people hub...tagging and updating status...
    By husslord in forum Other Operating Systems
    Replies: 1
    Last Post: 08-26-2013, 01:59 PM
  4. Anyone know how to control Ringtone from start screen?
    By Moosebear in forum Windows Central Archive
    Replies: 2
    Last Post: 08-26-2013, 12:22 PM
  5. Pre-Amber Problems
    By Dex Da Rex in forum Windows Phones
    Replies: 2
    Last Post: 08-26-2013, 12:16 PM
LINK TO POST COPIED TO CLIPBOARD