[Romain13420]

Hello all,

I'm sorry to create a new post but I couldn't find an answer anywhere.
I have an unlocked Lumia 920 from Hong Kong but I like in France.
On the Nokia Availability website, the Amber Update is listed as available but when I manually look for it on my phone, it is up to date.
I have tried changing the region back to Hong Kong with the same result.

Here are the 'Extras+info':

Manufacturer name:
RM-821_apac_hong_kong_234
Mobile Operator
000-HK

My firmware revision number is: 1232.5957.1308.0004 but it's different from the one that was on the official Nokia website.

I guess my question is: How come I can't download and install Amber on my device?

Thanks for your help

[raycpl]

Seems like you have a Sri Lankan variant

[ankitjain1985]

Hi
I am having the same problem. :(

Ankit

[koteknatki]

Same issue for me, I somehow feel better I'm not alone.
If anybody gets a solution please share...

[joseluis_acosta]

Hi,

Having the same problem here. Last night I had a chat session with Nokia HK. Here is a part of the conversation:

JOSE ACOSTA (22:21:59)
I need to know when I can get the amber update
Sherry Kam (22:22:21)
May I know your phone model, please?
JOSE ACOSTA (22:22:57)
my phone just can get it, and there is about 3 days, that is published in nokia global support Available
JOSE ACOSTA (22:22:59)
Nokia Lumia 920
JOSE ACOSTA (22:24:15)
and the support page from nokia HK
JOSE ACOSTA (22:24:23)
says: "Latest software release for Nokia Lumia 920 is Lumia Amber (3047.0000.1326.20xx)"
Sherry Kam (22:24:49)
Thanks for your information, please kindly note that Amber have already released in Hong Kong, but since this
time update is not all end user receive this update on same time.
Sherry Kam (22:25:12)
You may go to phone Settings- Phone Update to check the software availability at your convenience.
JOSE ACOSTA (22:25:19)
ok
JOSE ACOSTA (22:25:47)
So do you think that it maybe avaible in the next few days?
Sherry Kam (22:26:17)
I am sorry I still not receive any information about the time.
JOSE ACOSTA (22:26:31)
ok
Sherry Kam (22:27:16)
Or you may consider to bring your phone with the valid invoice or warranty card to our service center upgrade
it. Before that you may backup well your phone data.

So... We just need to be full patient...

[FelipeLemos]

Hi, Romain,
I have the same problem. My firmware version and mobile operator are the same as yours.
I noticed that Sri Lankan has the 1232.5957.1308.0004 firmware version, like Raycpl said (but you can see that Singapore had this version too, like you can see at this Google Cache).
I saw at Nokia Hong Kong's Facebook page that some users are still waiting the update.
As you can see here, in this cache, Hong Kong firmware was 1232.5957.1308.00xx (I wonder if they have a different versions to English and Chinese).
With Nokia Software Updater (NSU) you can easily find the new firmware, but I think it's better to do it via OTA.
All we need is just a little patience...

[cuzincurly]

If you want to manually update your phone, I have the files here for your variant

https://www.dropbox.com/sh/e8wic7js0jdfs5a/kVvqXkds1T

Was able to successfully update mine via NCS.

[Romain13420]

Thank you all for your answers. It does feel better to know I'm not the only one in this situation. I guess I'll wait to update OTA. I hope it'll come soon.

[FelipeLemos]

I had a chat session with Nokia Hong Kong too::

Sherry Kam (1:16:03)
Since this update still under gradually release, so user maybe unable to acquire it at the same time.

Sherry Kam (1:16:29)
It will be obtained the Lumia Amber update before the middle of this month.

Sherry Kam (1:16:44)
You are suggested to kindly wait

I had a chat with Nokia Brazil about that too, but it was useless. They asked me my IMEI, my phone number, where I bought my cellphone, etc. It was embarrassing, because I bought mine in Amazon US store, not in Brazil.

[aldrin noble]

same problem we have guys

[FelipeLemos]

I found this in a forum:

Me (9:06:04)
Good morning

Sherry Kam (9:06:16)
Hi, how may I help you?

Me (9:06:29)
I want to check with you about Lumia 920 Amber update

Sherry Kam (9:07:07)
Ok, Amber has already released in HongKong, but since this update still under gradually release, so user maybe unable to acquire it at the same time. You may go to phone Settings- Phone Update to check the software availability at your

convenience.

Me (9:07:49)
The software version of my Lumia 920 is 1232.5957.1308.0004, I cannot get any update through the update checking

Me (9:08:11)
when can I receive the update?

Sherry Kam (9:08:31)
Please kindly be informed that all the Hong Kong authorized Nokia Lumia 920 will be obtained the Lumia Amber update before the middle of this month.

Sherry Kam (9:08:42)
You are suggested to kindly wait~

Me (9:09:30)
I just heard that software version of 1314 has already been updated, but nobody of 1308 received the Amber update by now

Me (9:10:16)
So you mean the latest day of update will be available by 15 Sep, right?

Sherry Kam (9:10:22)
Please don't worry the above software also will get the Amber update.

Me (9:10:53)
Ok, I will wait till 15 Sep for the update.

Sherry Kam (9:11:14)
So far we receive the infomation is before the middle of this month.

Me (9:11:20)
Hope this would not be delayed again

Me (9:11:42)
Thanks for your information

Sherry Kam (9:12:06)
It's my pleasure to help you with it

Me (9:12:15)
Bye

Sherry Kam (9:12:34)
It is very happy to communicate with you. Thanks for your support to Nokia. Good Bye!

I think this shows us that HK has two different kinds of firmwares. And until middle of setember, we will be able to update our phones via OTA .

[aldrin noble]

cant wait!!!!!

[joseluis_acosta]

This is terrible... Really... Appears a new video of GDR3 and neither of us still got GDR2...

[FelipeLemos]

This is terrible... Really... Appears a new video of GDR3 and neither of us still got GDR2...

It's true, I'm frustrated about that.
I think we have been unlucky to get the phone with the wrong firmware and now we have to wait.

[koteknatki]

I have been investigating a bit more on my phone and you might find out you are in the same situation as I am.
I bought my phone on internet in Australia and it shows:
Manufacturer name:
RM-821_apac_hong_kong_234
Mobile Operator
000-HK

Nevertheless my phone also shows the product code 059Q8M3 which is in fact a German model from Vodafone! And it suddently made sense because the manual for my phone is in Deutch and it turns out that Vodafone Germany still didn't release the Amber update. That would explain why my phone does not update.
Moreover when I connect my phone to Nokia Update For Retail software it shows an available update number 3049.0000.1330.0009 which again is for Vodafone Germany.
(see this link: http://forums.windowscentral.com/nok...-download.html)

My guess: The people I have bought my phone from somehow messed up with the firmware to unbrand it.
I guess I will never receive the OTA update from HK but instead I will have to wait for Vodafone DE to release it...
I will wait for Vodafone to release amber, if after that my phone still does not update I will take the risk to force it with Nokia Software Update.

I am interested to know if any of you could be in the same situation?

[FelipeLemos]

I have been investigating a bit more on my phone and you might find out you are in the same situation as I am.
I bought my phone on internet in Australia and it shows:
Manufacturer name:
RM-821_apac_hong_kong_234
Mobile Operator
000-HK

Nevertheless my phone also shows the product code 059Q8M3 which is in fact a German model from Vodafone! And it suddently made sense because the manual for my phone is in Deutch and it turns out that Vodafone Germany still didn't release the Amber update. That would explain why my phone does not update.
Moreover when I connect my phone to Nokia Update For Retail software it shows an available update number 3049.0000.1330.0009 which again is for Vodafone Germany.
(see this link: http://forums.windowscentral.com/nok...-download.html)

My guess: The people I have bought my phone from somehow messed up with the firmware to unbrand it.
I guess I will never receive the OTA update from HK but instead I will have to wait for Vodafone DE to release it...
I will wait for Vodafone to release amber, if after that my phone still does not update I will take the risk to force it with Nokia Software Update.

I am interested to know if any of you could be in the same situation?

Mine is 059R615 which means it is a RM-821 VAR APAC HK CV RED (CV - Country Variant), how you can see at this link. Then, I am going to wait until middle of september, if I don't get the update, I will use Nokia Software Updater.

[aldrin noble]

were in the mid of september and still amber/gdr2 update isnt available...how long are we going to wait?

[raycpl]

Got Amber for my 920 several weeks ago in Malaysia.. took about 2 hours.. but I'm still waiting for it for my 720
wish they hurry it up... for everyone too!!

Hi, Romain,
I have the same problem. My firmware version and mobile operator are the same as yours.
I noticed that Sri Lankan has the 1232.5957.1308.0004 firmware version, like Raycpl said (but you can see that Singapore had this version too, like you can see at this Google Cache).
I saw at Nokia Hong Kong's Facebook page that some users are still waiting the update.
As you can see here, in this cache, Hong Kong firmware was 1232.5957.1308.00xx (I wonder if they have a different versions to English and Chinese).
With Nokia Software Updater (NSU) you can easily find the new firmware, but I think it's better to do it via OTA.
All we need is just a little patience...

[joseluis_acosta]

Published on Nokia Hong Kong (Facebook)
13/09/2013 at 15:24
Jose L Acosta: Amber Update?
Nokia Hong Kong: The Amber update will be pushed to all HK authorized Lumia WP8 devices shortly. Please be patient and keep focusing on the update notice on the phone.

[uopjo6]

Just a reminder it's 16/09/ 2013. Hello~~?

[ankitjain1985]

Here is an excerpt from the chat with Nokia HK representative

####################################################################################
Gary Fung: Hi, my name is Gary Fung. Thank you for contacting Nokia Care Chat. How may I help you?
jain.libra085@gmail.com (14:02:36)
Hi Gary

jain.libra085@gmail.com (14:03:04)
last time I talked to an executive of yours, she told me that amber update will be available for lumia 920 by middle of this month

jain.libra085@gmail.com (14:03:11)
we still havent received it

Gary Fung (14:05:15)
Hello. Thanks for your attention about Amber update~ Because the Amber update is now under processing for taking out some bugs that our technician found, so it will need some time to do it. Please do not worry, within Sep it will be fixed and get roll on user's Lumia device again.

jain.libra085@gmail.com (14:05:46)
Can you tell me a time frame ?

Gary Fung (14:05:59)
Please be patient and keep the phone connecting to valid wifi or 3G at this period as usual to that the phone could receive the update.

Gary Fung (14:06:32)
Since the exact day about it still unknown at present, what we can say it's it will be okay within this month.

Gary Fung (14:06:45)
Please be patient and wait a little more on it~

[koteknatki]

That's too much this time, I have forced the update with Nokia Care Suite.

[FelipeLemos]

Ok, we waited until middle of september and we haven't received the update. As far I know, Hong Kong has two different firmwares: 1308 and 1314.
If you have a Lumia 920 with firmware 1314, probably you already received the update.
On Nokia Hong Kong's FB, a user "Eason Chow" said:

"Apparently, phones that were purchased around May-June has the 1314 firmware installed.
And older phones that were taken to the Nokia Care Centre during May-June also has the firmware installed. Nokia HK never pushed the 1314 update, which confuses me.
I'm considering updating my phone with NSU instead, but I want to keep my stuff."

A lot of people complained on Nokia HK's FB page about the update. Then today, Nokia changed the availability status on their support page from 'Available' to 'Coming soon'.
You can notice in "Latest version" column the firmware version is "1232.5957.1308.00xx" (like our version), in the past it was "1232.5962.1314.0004", how you can see here.
It's a good sign to me, now we can really wait the Amber Update via OTA, they wouldn't change the site with no reason. The real reason for me was the huge amount of complaints about this problem.

[joseluis_acosta]

Hong Kong
Product Description Latest version Lumia Amber update
Lumia 520 Country variant 1030.6409.1314.1001 Coming soon
Lumia 620 Country variant 3046.0000.1329.2004 Available
Lumia 720 Country variant 1030.6409.1311.0001 Waiting for approval
Lumia 820 Country variant 3047.0000.1328.3005 Available
Lumia 920 Country variant 3047.0000.1326.2006 Available

[ankitjain1985]

Still not able to see it in phone update section!