1. Ice1Fox's Avatar
    Hello
    I bought a new unlocked ativ s device
    and when i enter the music+videos hub it doesnt show me xbox music store!!
    Its really important to me!
    Please help!
    10-16-2013 03:02 PM
  2. gsquared's Avatar
    Need more info. What do you see for starters?
    10-16-2013 03:08 PM
  3. Ice1Fox's Avatar
    Need more info. What do you see for starters?
    https://skydrive.live.com/redir?resi...Jugr0asOesJF68
    here no xbox music store here!!
    10-16-2013 03:19 PM
  4. unstoppablekem's Avatar
    That's strange. Did you set up your Microsoft account in your phone already?
    10-16-2013 03:22 PM
  5. Ice1Fox's Avatar
    That's strange. Did you set up your Microsoft account in your phone already?
    Yes
    Can it be because i wrote im 17(and i am) then it asked for parents and i faked mine(dont worry im mature) so im a "kid"
    Can it be because of that?
    I hope not
    BTW
    All premissions allowed in this "child" account
    10-16-2013 03:36 PM
  6. nelsonecm's Avatar
    If your Microsoft account is from a country that doesn't have Xbox music that's the problem, I used to have a Latin American account and I didn't had Music Store available, when I used my USA account it showed up.
    10-16-2013 03:40 PM
  7. Ice1Fox's Avatar
    If your Microsoft account is from a country that doesn't have Xbox music that's the problem, I used to have a Latin American account and I didn't had Music Store available, when I used my USA account it showed up.
    are u sure???
    and if you are right how can i have usa?
    10-16-2013 03:42 PM
  8. nelsonecm's Avatar
    That was happening to me, you have to create a new one and choose USA in your region, because if you change the region in your actual account it doesn't work, at least that was my case.
    10-16-2013 05:19 PM
  9. Ice1Fox's Avatar
    That was happening to me, you have to create a new one and choose USA in your region, because if you change the region in your actual account it doesn't work, at least that was my case.
    Can you guide me how to create new one and use it?
    Cause when i tried to switch an account i couldnt find that option :(
    10-16-2013 11:39 PM
  10. Ice1Fox's Avatar
    Can someone help?
    10-17-2013 09:58 AM
  11. unstoppablekem's Avatar
    You need to go to settings, and region, and change it to USA.
    10-17-2013 10:47 AM
  12. Ice1Fox's Avatar
    You need to go to settings, and region, and change it to USA.
    Tried didnt work
    Where do i exactly got change it?
    10-17-2013 11:42 AM
  13. unstoppablekem's Avatar
    You need to change your country/region, regional format, and browser and search language to English (United States). Try that, soft reset your phone, then see if Xbox music is there.
    10-17-2013 01:30 PM
  14. Ice1Fox's Avatar
    You need to change your country/region, regional format, and browser and search language to English (United States). Try that, soft reset your phone, then see if Xbox music is there.
    Tried, didnt work :(
    10-17-2013 01:52 PM
  15. stickyshocker's Avatar
    Tried, didnt work :(
    Sounds like you need to set up a new live account my friend. Hard reset your phone and make sure you use the new live account not the old.
    10-17-2013 01:59 PM
  16. Ice1Fox's Avatar
    Sounds like you need to set up a new live account my friend. Hard reset your phone and make sure you use the new live account not the old.
    And do i do that?
    10-17-2013 02:04 PM
  17. stickyshocker's Avatar
    Live.com should do it
    10-17-2013 03:55 PM
  18. Ice1Fox's Avatar
    Live.com should do it
    No
    How do i hard reset?
    10-18-2013 06:04 AM
  19. nelsonecm's Avatar
    First you have to create your USA account at Outlook.com, then you go to Settings>About>Reset your phone
    10-18-2013 10:14 AM

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