02-25-2015 04:00 AM
34 12
  1. joshingyou's Avatar
    Just wondering if this has happened to any of you...

    I recently upgraded to Windows 8.1 from Windows 8 with no problem. Then I realized that the Media Center Pack is missing (when I looked under Systems). So I clicked on "Add Features to Windows" and put in the activation code that I got back when they gave out free Media Center Pack. Then after reboot, my computer suddenly says "Windows is not activated" and apparently the old Media Center product key overwrote the original Windows 8 product key. And I have tried my old Windows 8 product key and it doesn't work anymore.

    I already called Windows product support today but he wasn't very helpful. I am gonna call tomorrow to the activation center and ask for help there...
    10-19-2013 12:59 AM
  2. Laura Knotek's Avatar
    That's really weird. I had Media Center installed on Windows 8 Pro, and Media Center still works after the upgrade to 8.1.
    10-19-2013 01:06 AM
  3. cndspec's Avatar
    I had the same thing happen on one of our computers, except it happened when I had to reinstall windows 8 after a bit of a hardware meltdown. I was on the phone with MS tech support for over an hour when they finally told me that no one had heard of this issue and they would have to investigate it and get back to me by email in the next 24 to 48 hours. Everything had been working just fine since january, now poof!
    10-19-2013 01:23 AM
  4. malachijd's Avatar
    Yeah I had that same problem as well and now I have level 2 tech support calling me tomorrow. Whatever level I had work on my computer took over my computer tried installing a new activation code but it wouldn't accept it. So hopefully tomorrow goes good because I'm not rebuying Windows 8 for over 100 bucks just because I installed a free update.
    10-19-2013 01:31 AM
  5. god_forbids's Avatar
    The thing is, there are many kinds of Win8 keys. Leaving Pro out of it, the FOUR types at play here are:

    Win 8
    Win 8 Media Center
    Win 8.1
    Win 8.1 Media Center

    As you discovered, the installation of Media Center overwrites the base Win 8[.1] key.
    So in trying to fix the botched upgrade you did this:

    Win 8 Media Center >>> Win 8.1 >>> Win 8 Media Center

    And ended up having a Win 8.1 install with a Win 8 Media Center key. Congratulations on finding a bug :D Activation should be able to get it sorted by giving you a Win 8.1 Media Center key, but there's still the issue of your "missing" Media Center. Are you certain it was installed before the upgrade?
    10-19-2013 01:06 PM
  6. malachijd's Avatar
    That didn't work withe. They gave me a new activation key while remote controlling my PC and it wouldn't accept the new key. Hopefully when they call me at 3 level 2 tech support can fix it
    10-19-2013 03:43 PM
  7. jonathanrn's Avatar
    My 8 -> 8.1 was close to perfect. Two issues. MyChannelLogos isn't working. I haven't investigated yet, however I don't think it'll be a big deal. I had to re-run TV setup in media center to get the HDHomerun Prime working in Media Center.
    10-19-2013 04:00 PM
  8. dlarryj's Avatar
    joshingyou -- I have a similar but different problem. I updated from Win 8 to 8.1 just fine (I thought). All apps and programs including Media Center are still working.
    I got a message that I needed to activate Windows. The indication was that the product key, which was the Media Center Pack key, was invalid. So I tried the original Win 8 product key. I got this message when I used that original key:
    "That key can’t be used to activate this edition of Windows. Please try a different key."
    So I decided to activate using the phone call method -- I typed slui 4 in the Run box (WindowsKey + R). I phoned the USA phone number, provided all 63 of the necessary numbers and then the voice on the other end of the line told me:
    "I’m sorry; we cannot complete this transaction as our records do not recognize this as a valid product."
    Then on one of the wpcentral.com forums I ran across this: "Open up IE and type this into the address bar: ms-windows-store:WindowsUpgrade" ...which I did and was brought to a page to download Windows 8.1 Pro with Media Center. I don’t know if my original download page mentioned Media Center or not. I clicked "Download", was taken to Windows 8.1 Pro with Media... download thumbnail which was incomplete -- it had only a little "x" in it -- I clicked Download -- got "This app wasn’t installed – view details." The details info said, "The Windows 8.1 Preview isn’t available right now. Please try again later." -- Huh? -- Anyone else run into this particular scenario?
    10-20-2013 06:31 PM
  9. John Fern's Avatar
    Hi Same here.. My upgrade from 8 to 8.1 was activated and working fine. I installed Media Center Pack with the free PID I received and now my windows is not activating. Has the issue fixed for you guys?
    10-22-2013 09:29 AM
  10. Moe Moe3's Avatar
    Same here. Is there any solution already? Damn it took me couple of hours to install all my apps and now this **** happens. At least a downgrade to 8.0 ?
    10-23-2013 05:48 AM
  11. saifvm's Avatar
    I have the same problem. Its incredibly irritating and whats most surprising is that this has been the only thread or information about this issue that I've been able to find. You'd think this issue would be a little bit more known.
    I also called microsoft support and unfortunately the technician didn't seem to know. He stated that the media center key was only valid up until the promotion (jan'13?). I'm going to wait a couple more days after which I'm going to have to reinstall 8 and then 8.1 without media center.
    10-23-2013 08:43 AM
  12. John Fern's Avatar
    MS support have scheduled a call with me on 24th .. I will update you guys on the outcome of the same. Hope all goes well. :)
    10-23-2013 10:13 AM
  13. Moe Moe3's Avatar
    I've found the solution guys !!!
    You have to use your Media Center Key instead of your Windows 8.1 Key, just did that and baaaaam activated succesfully.
    nycny likes this.
    10-23-2013 05:26 PM
  14. pcwilliams's Avatar
    same issue for me. i used a free media center key, but didn't realize that it had expired in Jan. But windows let me input this key and it showed successful, until after i rebooted. Now i cannot find anywhere to get a valid key.
    10-23-2013 08:25 PM
  15. nycny's Avatar
    I'm glad I read this post, I recently upgraded to 8.1, and was missing Media Center.
    I was planning adding my free MC upgrade.
    How's it going so far?
    10-23-2013 08:42 PM
  16. pcwilliams's Avatar
    I've found the solution guys !!!
    You have to use your Media Center Key instead of your Windows 8.1 Key, just did that and baaaaam activated succesfully.
    I tried this last wk, but this did not work for me. Did you input a key that you bought or a free one? And does anyone know where to purchase a key?
    10-23-2013 09:31 PM
  17. Moe Moe3's Avatar
    I tried this last wk, but this did not work for me. Did you input a key that you bought or a free one? And does anyone know where to purchase a key?
    Yes a Free Key from the MS Promotion Last Year. Here are the steps what I did:

    1. Install windows 8.1 with your 8.1 Key (used my dreamspark premium key)
    2. Add the MC feature with your free key and reboot
    3. Now windows will alert that your OS isn't activated although it was before the reboot.
    4. Go to settings and put a new product key in. Here I used my free MC Key and I could activate it online successfully.

    Hope I could help you guys
    10-24-2013 04:20 AM
  18. John Fern's Avatar
    Called MS Support and they provided me with the new product key. Windows 8.1 with Media Center now activated and working fine.
    10-24-2013 02:28 PM
  19. dlarryj's Avatar
    I called Microsoft (1-800-642-7676) today for help with my Win 8.1 that wouldn't activate. I selected the "Installation" "Windows 8.1" (as I recall) options and was connected to a technician. I explained my problem. After he did a couple of minutes of research he asked to remotely control my computer, which I allowed him to do. He made some comment about me still being in the warranty period so this $99 service would be free today. He tried two or three different activation codes before he hit on one that worked, but was ultimately able to activate my Win 8.1. He said the keys I had wouldn't work because they were Win 8 keys. He gave me a copy of the key he used in case I need it later.
    10-24-2013 03:50 PM
  20. drjekel_mrhyde's Avatar
    It did the same thing with W8 on mine. I did a clean reinstall of 8 without WMC to 8.1. Was scared to add WMC to 8.1, but it worked that time.
    10-24-2013 09:41 PM
  21. einztrigger's Avatar

    Upgrade from 8 Media Center to 8.1 Media Center using Windows Store...installation and activation works perfectly without any hiccup or problems.
    10-24-2013 09:52 PM
  22. Alan Haynes's Avatar
    I had the same problem (Windows 8.1 deactivated itself after I installed Media Center using my Windows 8 Media Center key).

    I restored my PC using System Restore and a restore point from the day before I tried all this Media Center installation nonsense.

    It worked! I now have Windows 8.1 without Media Center and it is activated. I didn't have to re-activate it. I will not attempt to install Media Center again. There are plenty of alternatives available so no need to mess with Microsoft's half-hearted attempt at audio and video.

    - Alan
    marcelapat likes this.
    12-27-2013 06:40 PM
  23. Morpheus Phreak's Avatar
    This can happen occasionally, especially if you've reinstalled a few times.

    All you have to do is call the automated activation phone line and it will activate.
    12-27-2013 07:07 PM
  24. drjekel_mrhyde's Avatar
    Yes it happened to me also. I saved all my files, reformmated with my W8 disk, updated everything, updated to W8.1, then added MC and everything worked.
    12-28-2013 08:06 AM
  25. Renee Trei's Avatar
    I had that same problem - I accidentally tried to upgrade 8.1 to WMC Pack using promotion code and it ruined my activation, but solution for that was pretty simple: I reinstalled the 8.1 installation via Store by opening this URL: "ms-windows-store:WindowsUpgrade". After that update, Windows somehow activated itself (to WMC edition, not to regular Pro edition).
    12-28-2013 12:56 PM
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