01-01-2014 04:08 PM
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  1. explosive0's Avatar
    Got a replacement 1020 and when I tried to set it up, I got the error "You're already using your Microsoft account on the maximum number of devices. Sign in on windowsphone.com to see the phones allowed to this account". I logged in and saw two other phones I've had in the past (Lumia 925 and Lumia 928) there. I deleted the 925 and 928 since I don't have those any more, but still having same error.

    Next, I deleted my Lumia 1020 from there, did a hard reset, ran setup; still same error.

    I contact MS support and they say "well, it can take 72 hours for your phone to be deleted, so you have to wait" - talk about a huge WTF moment. I can't install any apps or restore from backup because once it tries to download any app, it gives that error and MS says they can't really do anything until I've waited at least 72 hours. Needless to say, my iPhone 5s is out of the drawer and my 1020 is in.
    Last edited by explosive0; 12-25-2013 at 09:43 PM.
    12-25-2013 08:05 PM
  2. ArthJar's Avatar
    I reckon this is annoying, but it's just security features.
    Try to lock your iDevice and you will get the same security bs.
    12-25-2013 08:30 PM
  3. WPmunkey's Avatar
    That does suck. Not sure why MS has this restriction. It only puts you in a bad spot, no 1020 for 72 hours and you have to use an iPhone instead, ick!
    Dadstar0410 likes this.
    12-25-2013 08:31 PM
  4. explosive0's Avatar
    I reckon this is annoying, but it's just security features.
    Try to lock your iDevice and you will get the same security bs.
    What security feature exactly and what purpose does this serve? It's not like there's any sort of validation step. And I'm not sure what you mean by "try to lock your iDevice...", but I can't think of any scenario where I'll be going through this on my iPhone or iPad, unless I don't know my iTunes password (assuming you're somehow referring to the activation lock feature)
    12-25-2013 09:36 PM
  5. dgr_874's Avatar
    I had this issue last year too. It took me a month and an email to Steve Ballmer in order to get it fixed.
    12-25-2013 09:47 PM
  6. tgp's Avatar
    I had this issue last year too. It took me a month and an email to Steve Ballmer in order to get it fixed.
    I bet he went with sweat-soaked armpits to his developers and told them to get the job done.
    Dadstar0410 and xandros9 like this.
    12-25-2013 10:04 PM
  7. explosive0's Avatar
    I had this issue last year too. It took me a month and an email to Steve Ballmer in order to get it fixed.
    Yeah. I hope I don't have to go through that. Not sure I have that much patience.
    12-25-2013 10:12 PM
  8. Ray Adams's Avatar
    Thats for post :) Just went to windowsphone.com and deleted all my old phones, just in case.
    snowmutt likes this.
    12-26-2013 12:52 AM
  9. unstoppablekem's Avatar
    That sucks. :-/
    12-26-2013 02:02 AM
  10. Seketh's Avatar
    Just do some maintenance on your account and delete old devices and you'll never run into this "issue".

    And yes, this restriction is necessary. Otherwise many people would share one account and apps would only be purchased once.
    12-26-2013 05:22 AM
  11. DennisvdG's Avatar
    Where do you go when you're at windowsphone.com to delete old devices?
    12-26-2013 05:41 AM
  12. jimkraz's Avatar
    I just checked on windowsphone.com, I had four phone registered, I deleted the ones I no longer have and kept the two I did have, but it did let me have four. DennisvdG, hover over you name after sign in, pop out will show your phones registered, click on the ones you no longer have, remove option will show, there you have it. Jim
    12-26-2013 06:26 AM
  13. Huime's Avatar
    What security feature exactly and what purpose does this serve? It's not like there's any sort of validation step. And I'm not sure what you mean by "try to lock your iDevice...", but I can't think of any scenario where I'll be going through this on my iPhone or iPad, unless I don't know my iTunes password (assuming you're somehow referring to the activation lock feature)
    No, its not for security reason.
    Its for that you can share apps to 5 devices at a time. Although this feature itself has not up to the promise since day 1.
    12-26-2013 07:27 AM
  14. explosive0's Avatar
    Just do some maintenance on your account and delete old devices and you'll never run into this "issue".

    And yes, this restriction is necessary. Otherwise many people would share one account and apps would only be purchased once.
    Put down the MS kookaid for a minute. It's an issue, especially if I have to wait 72 hours, and read a few posts above yours, you'll see someone who had to deal with this for over a month. I'm sure that's still not an issue to you.
    xandros9 and snowmutt like this.
    12-26-2013 09:32 AM
  15. tk-093's Avatar
    Just do some maintenance on your account and delete old devices and you'll never run into this "issue".

    And yes, this restriction is necessary. Otherwise many people would share one account and apps would only be purchased once.

    That really isn't a good solution at all. Nobody actually KNOWS about that limitation until this exact thing happens, and then it's too late.
    Reflexx likes this.
    12-26-2013 10:05 AM
  16. gsquared's Avatar
    That really isn't a good solution at all. Nobody actually KNOWS about that limitation until this exact thing happens, and then it's too late.
    That information is all spelled out quite clearly. Can't blame MSFT or Nokia for an individual not reading what they signing up for. For those it does happen to they quickly find out. Also, given the number of people this would happen to is quite small. Take the OP as example. It looks as if they are getting a new phone every three to four months.
    12-26-2013 10:18 AM
  17. JerseySal's Avatar
    I had this issue last year too. It took me a month and an email to Steve Ballmer in order to get it fixed.
    That was you? I was out to lunch with him the day he received your email.
    Zippier likes this.
    12-26-2013 10:36 AM
  18. Loco5150's Avatar
    What? I had Omnia 7, HTC 7 Pro, Titan, L920 and Ativ-S on my account without any problems. Some of them multiple times. Since I have deleted all old ones, but I never got any notifications about maximum number of devices.
    12-26-2013 10:54 AM
  19. tk-093's Avatar
    That information is all spelled out quite clearly. Can't blame MSFT or Nokia for an individual not reading what they signing up for. For those it does happen to they quickly find out. Also, given the number of people this would happen to is quite small. Take the OP as example. It looks as if they are getting a new phone every three to four months.

    Come on. I'm a huge Microsoft Fanboy but doesn't mean I lack the ability to call somethig out as flawed. There is no way you can say a user should know better... no way. I'm not saying the policy of only having 5 devices on an account is flawed... it's the technical implimentation of that policy that is bunk. There is no way that somebody setting up a new phone should have to browse to some clunky website to remove an old device and potentially have to wait 72 hours to use their phone.

    That process should be seemless and should take place on the device during setup. I ran into the exact same thing with XBox Music. I cracked my 928 but had a spare 928 which I fired up and setup. The live account worked fine but i was at my Zune/XBox music limit which I had to go to a clunky website on my phone to remove my old device and then I had to wipe my phone and set it up again to get it to work right away. (I think it said I could have waited 24 hours and it would just have magically worked but I was heading to the airport and needed tunes on my phone for the plane.)

    It was no big deal for me because I do this stuff all the time because I'm always swithing platforms for my job, but I cringe at the prospect of normies running into this stuff down the road.
    12-26-2013 11:24 AM
  20. DennisvdG's Avatar
    I just checked on windowsphone.com, I had four phone registered, I deleted the ones I no longer have and kept the two I did have, but it did let me have four. DennisvdG, hover over you name after sign in, pop out will show your phones registered, click on the ones you no longer have, remove option will show, there you have it. Jim
    Thanks , it doesn't work on ie from my 920, need to use desktop... ( why does ie have to blow so much :'()
    12-26-2013 11:35 AM
  21. snowmutt's Avatar
    I just checked on windowsphone.com, I had four phone registered, I deleted the ones I no longer have and kept the two I did have, but it did let me have four. DennisvdG, hover over you name after sign in, pop out will show your phones registered, click on the ones you no longer have, remove option will show, there you have it. Jim

    Guess what I just did as well.....
    12-26-2013 12:15 PM
  22. Reflexx's Avatar
    I don't think the limitation of using your account on 4 phones is too much of a problem.

    The problem is that the lay person won't discover it until they've reached the limit, and they have to wait 72 hours to fix it.

    MS has to know that regular people don't read through the TOS. They just don't.

    When they hit this problem, most people will be perfectly fine accepting that they can't use it on more than 4 devices. They don't even own their old devices anymore.

    But when they're told it takes 72 hours to fix itself... well, that becomes a problem. At that point, to the consumer it's not about the TOS, it's about customer service.

    When MS gets a call from a customer on this issue, they need to have a way to get this fixed. You don't want your customer service reps telling people that they'll have to wait 72 hours. Instead, the rep should say, "Hold on while I fix that for you. There. Done. You're good to go. Thank you SOOOO MUCH for being a loyal Microsoft customer."
    phirefly, 11B1P, hagjohn and 4 others like this.
    12-26-2013 12:29 PM
  23. explosive0's Avatar
    A little over 48 hours. Still can't download apps.
    12-26-2013 06:43 PM
  24. Reflexx's Avatar
    A little over 48 hours. Still can't download apps.
    I'd keep bugging them if I were you.

    Maybe also ask them on Twitter, where their answer to you is public. Maybe they'll make a greater effort to do proper service.
    Laura Knotek likes this.
    12-26-2013 06:53 PM
  25. ohgood's Avatar
    There's a sticky note on the databases server:

    "Reboot every 72 hours, if unsure, reboot!"

    And homer presses the button when he remembers?
    phirefly likes this.
    12-26-2013 07:17 PM
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