1. agilis's Avatar
    Hi all,

    I'm a new and happy WP user and a returning Windows 8 desktop user for home, I've been using W7 on my business computer before that.
    I'm not certain if I'm posting the right post in the right thread, but I seem to face an unbeatable conflict between my @outlook.com and Microsoft account and I can't seem to find the answer.

    Short story, I created an @outlook.com when it came out, then recently when I acquired my WP phone and W8 desktop, I created a Microsoft account using a private email address.
    On my WP phone if I send a mail from Outlook, the recipient will see it sent from my @outlook address.
    If I send it from the Outlook web interface, it will always use my private address as reply-to and there's no way I can add my Outlook address as alias of my MS account. If I try add it by selecting "choose an existing address", select @outlook.com from the drop-down and entering my address, it tells me that this account is already existing and I should select another one.

    Well, of course it is already existing and that's the point, I want to use it! I'm quite baffled at the complexity of having Outlook.com send your emails from your Outlook address instead of your private address. I wonder if anyone ever fixed this? MS solutions don't provide answers to this...

    Again, sorry if this does not belong here...

    Cheers,
    Alex
    03-27-2014 06:41 AM
  2. rockstarzzz's Avatar
    You should make whatever email you want to be your primary alias on Outlook and then log into phone using your primary alias.
    03-27-2014 06:49 AM
  3. user928's Avatar
    I'm quite baffled at the complexity of having Outlook.com send your emails from your Outlook address instead of your private address. I wonder if anyone ever fixed this? MS solutions don't provide answers to this...
    Inbox>Options>Reply-to address
    Select other address.
    Enter your outlook.com address.
    Inbox>Options>Your email accounts
    Set Default "From" address at bottom of web page.
    03-27-2014 08:18 AM
  4. agilis's Avatar
    Inbox>Options>Reply-to address
    Select other address.
    Enter your outlook.com address.
    I've tried and it does not work. When sending from the web interface to a mail address, I still get an From hotmail_[random string]@live.com, on Behalf of [private address].

    Inbox>Options>Your email accounts
    Set Default "From" address at bottom of web page.
    My Outlook address never appears in that list, only my private one, and whenever I want to add an existing address (my @outlook.com one) in my MS account as other alias, it tells me this account is already existing. Which is actually the point...
    03-27-2014 08:26 AM
  5. user928's Avatar
    ...whenever I want to add an existing address (my @outlook.com one) in my MS account as other alias, it tells me this account is already existing. Which is actually the point...
    Have you tried removing the @outlook.com account and creating an alias?
    03-27-2014 09:02 AM
  6. Alain_A's Avatar
    interesting...I am not quite following.....
    03-27-2014 12:45 PM
  7. user928's Avatar
    I assume you have two accounts setup in outlook.com. 1. A Microsoft account using a private email address (I am not quite following you here). Is this a @hotmail.com, @live.com or @outlook.com email account? I am getting that it is not. 2. Another account with an @outlook.com email address. Delete/remove the separate @outlook.com account and add that address as an alias to your Microsoft account.
    agilis likes this.
    03-27-2014 02:02 PM
  8. yeewiz's Avatar
    @agilis, I think your problem is the same as what happened to me. When you created a new @outlook.com account, let's say Alex@outlook.com, it became a unique new Microsoft ID account. When you created a Microsoft ID using a private email address, let's say, Alex@snowball.com, that also became another unique Microsoft ID account. UNLESS you specified Alex@outlook.com to be an alias of Alex@snowball.com at the time you created Alex@outlook.com, you can't make Alex@outlook.com an alias at a later time. If you delete Alex@outlook.com, there is/was a waiting period before it would become available again (at least there was about a year ago when I ran into this). I didn't want to take a chance of losing my Alex@outlook.com address so I created an alias something like AlexXX@outlook.com.

    If what you want to do is get and send email using the Outlook web interface, here's what I did. I don't know if this is the correct answer but it works for me and seems straightforward. Forward all your Alex@Snowball.com email to AlexXX@outlook.com. Then set up your Outlook web interface for the AlexXX@outlook.com account. Because it is the alias to Alex@Snowball.com, mail will show as originating from snowball.com.
    agilis likes this.
    03-27-2014 06:46 PM
  9. agilis's Avatar
    First and foremost, thanks all for the answers. @yeewiz, you're spot on. I created my outlook.com account before creating my MS account. I got confused by the fact that my WP lets me send from the WP account but not the Web UI. I wish honestly there would be an easy way to merge the MS and Outlook account together, a bit like Skype allows. My workaround my to create another alias that's firstname.lastname@outlook.be (I'm from Belgium) and this works now all fine, although I had to recreate the inbox on my phone. I'm happy with the workaround, just a bit annoyed because I work with people from all over the world and .com was more internationally recognizable and understood than .be. I still need to use the web UI for the time being.
    03-28-2014 03:19 AM

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