07-31-2015 10:12 AM
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  1. Benito Sifuentes's Avatar
    I am getting no cellular data at all after the Windows 8.1 update.. I can make texts messages and phone calls but no internet access at all:

    I have the cellular data to use it, but I have no freaking internet access really annoying

    anyone have similar issues?
    04-14-2014 11:33 AM
  2. Mazlum's Avatar


    I got the same issue
    04-14-2014 11:39 AM
  3. apisfires's Avatar
    my cellular data is working
    malaysia
    04-14-2014 11:40 AM
  4. Benito Sifuentes's Avatar
    I have the Ativ S Neo... Maybe something to do with Samsung?
    04-14-2014 11:48 AM
  5. Benito Sifuentes's Avatar
    I tried activating it again without WiFi on and I get this error: 0x80072F30
    04-14-2014 11:50 AM
  6. DrewT3's Avatar
    I have the same issue with no cellular data. I have a Rogers Lumia 920 on t-mobile in the US. I can make phone calls but no cellular data. My APN settings are blank and when I try to add new ones, I press the save button, nothing happens for about 10 seconds, then it exits the APN screen but without saving.
    04-14-2014 11:52 AM
  7. sintg's Avatar
    all good in uk
    04-14-2014 11:52 AM
  8. Benito Sifuentes's Avatar
    Yeah I am going to try and add an APN too see what happens just got class here shortly and would like to have data before I leave >.>
    04-14-2014 11:55 AM
  9. SHAnx7's Avatar
    SW / HW Reset ? I supose you reset the phone...
    04-14-2014 12:06 PM
  10. Benito Sifuentes's Avatar
    I did a hard reset
    04-14-2014 12:10 PM
  11. Steve Parish's Avatar
    I have a similar issue. No mobile data can't connect to wifi. I get a "can't do this at the moment" error. Tried soft resetting.

    Has a hard reset resolved this? Also what do I lose and how long will it take?

    Nokia 920 in the UK
    04-14-2014 12:21 PM
  12. Benito Sifuentes's Avatar
    I have a similar issue. No mobile data can't connect to wifi. I get a "can't do this at the moment" error. Tried soft resetting.

    Has a hard reset resolved this? Also what do I lose and how long will it take?
    well I am on the chat with my service provider trying to get it solved... if you do a hard reset you will lose everything unless you backed up your phone
    04-14-2014 12:22 PM
  13. Benito Sifuentes's Avatar
    I am talking with my service provider and it seems that the new update isn't activating devices correctly.. my phone number was set to 0000000704 and my MSID was the same 0000000704... going to try and reset it through these settings and see if it helps
    04-14-2014 12:38 PM
  14. Daves_Desk's Avatar
    I'm also on Rogers Canada Lumia 920, and was having this problem. No Cell or Wifi Data, for me it turned out to be because I turned on VPN as I was testing it, once I turned it off everything worked.
    04-14-2014 12:38 PM
  15. Steve Parish's Avatar
    I think I have everything backed up apart from text messages. Looks like I'm going to have to take the dive and go for it.
    04-14-2014 12:39 PM
  16. Benito Sifuentes's Avatar
    I had to reset my radio through sprint then go into activate device and yeah now it works... still says no active network but I am connected to sprint
    04-14-2014 12:58 PM
  17. Jerome Potier's Avatar
    Not sure what do you mean by "reset my radio through sprint", where do you do that ?
    04-14-2014 01:02 PM
  18. j o e l's Avatar
    T-Mobile US here. Cell data works fine for me after 8.1.
    04-14-2014 01:03 PM
  19. sudhisoma's Avatar
    A bit out of topic! But whatsapp is only working on wifi and not mobile data for me since the WP8.1 update! I have to manually open the app to check when im on mobile data! Anyone else experiencing the same issue?
    04-14-2014 01:07 PM
  20. DrewT3's Avatar
    Cell and Wifi data still don't work for me. Tried:
    Restart, soft reset, reset with sim card out, turning airplane mode on and off, turning VPN on and off.
    Not looking forward to a hard reset but I guess that is next...
    04-14-2014 01:07 PM
  21. dwills18's Avatar
    US nokia 920 same cellular loss issue.Called AT&T no help. They suggested taking my phone in for a new sim card.
    04-14-2014 01:11 PM
  22. DrewT3's Avatar
    Is your WiFi disabled too?
    04-14-2014 01:14 PM
  23. dwills18's Avatar
    Yes just like video above. Can't get it to turn on. Tried soft reset and rebooted about 20 times after playing with settings. Arggg... was so looking forward to this update!
    04-14-2014 01:25 PM
  24. azedddine's Avatar
    i also had this issue, but it's resolved by setting the APN (Access Point Name) manually according to the provider of my SIM card (i'm from morocco)
    04-14-2014 02:00 PM
  25. DrewT3's Avatar
    My APN screen won't save after I enter the data... I press the save button, it locks up for 10 seconds, then puts me on the prior screen without saving anything.
    04-14-2014 02:06 PM
40 12

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