1. Milan Bassi's Avatar
    I reset my phone after updating to Windows phone 8.1 but, then I got an error when I try to add my Microsoft Account and wouldn't load the login. So I went to the add accounts setting and I still get the error when I click on the Microsoft Account option so I cant add my account. I keep getting the error code saying 800c0019 and keeps claiming it can't connect.
    MeHrDaD Shz likes this.
    04-14-2014 02:20 PM
  2. rockstarzzz's Avatar
    There was issue with outlook has been now resolved - check for your area - https://status.live.com/
    04-14-2014 02:28 PM
  3. flacoman91_mndd's Avatar
    I have the same issue. I had installed the first version of 8.1, and i just sold the phone on ebay, and I wanted to update it again before mailing it out. Turns out I can't sign in. I hope the service is just temporarily down and not a big bug in the first version of the 8.1 preview release.
    05-18-2014 06:39 PM
  4. flacoman91_mndd's Avatar
    never mind. Turns out I had the date and time set incorrectly. All signing in will fail if your date and time is not correct.
    nordmariner likes this.
    05-18-2014 06:41 PM
  5. MeHrDaD Shz's Avatar
    I reset my phone after updating to Windows phone 8.1 but, then I got an error when I try to add my Microsoft Account and wouldn't load the login. So I went to the add accounts setting and I still get the error when I click on the Microsoft Account option so I cant add my account. I keep getting the error code saying 800c0019 and keeps claiming it can't connect.
    I have the same issue. PLEASE HRLP ME
    07-20-2014 04:35 PM
  6. Ed Boland's Avatar
    I had a problem once with my MS account not syncing.. Had to turn off text message backup in settings.. and then it synced fine.

    That, or just yesterday I had to reset my MS account password on the web, and then sign into the account on my phone with the new password.
    07-20-2014 04:39 PM
  7. Steve Baker4's Avatar
    Same problem,new to windows phone, have set up outlook account and tried to set up microsft account -still cant connect!
    Savage TnotchWolf likes this.
    08-08-2014 11:16 AM
  8. TeknoBlast's Avatar
    I had this issue a couple of times and for some reason, I don't know what the reason is, but the first I set it up, I had to be on the the phone's data connection, not on WiFi.

    I know that sounds weird, but that's the issue I ran into. I was able to set up the WP via it's own data connection rather than on my home's WiFi connection.


    Sent from my Surface with Windows RT using Tapatalk
    08-08-2014 11:21 AM
  9. BastardPriest's Avatar
    Before setting up the Outlook account set manually the correct date and time of the phone.
    10-07-2014 08:58 AM
  10. Okwei Nortey's Avatar
    pls where u able to solve that. because am still having problem
    Savage TnotchWolf likes this.
    10-21-2014 08:48 AM
  11. Antony Vijies Stephen David's Avatar
    Changing the date and time addressed this issue for me.
    10-27-2014 11:26 AM
  12. hamed1991's Avatar
    i have this problem what should i do?????
    09360753529
    hamed
    11-07-2014 07:18 AM
  13. hamed1991's Avatar
    plz help meeeeeeeeeeee
    11-07-2014 07:19 AM
  14. Vuyani Maqunga's Avatar
    Same problem,new to windows phone, have set up outlook account and tried to set up microsft account -still cant connect!
    04-24-2015 12:43 AM
  15. Savage TnotchWolf's Avatar
    How do we "reset" the time from the "RESET PROTECTION" screen
    08-05-2015 09:57 PM
  16. johnjoy93's Avatar
    So Everyone facing this Issue!!
    In-case you guys didn't read it above, you have error because your Date and Time are set incorrectly!

    Go to Settings -> Date and Time -> Turn off Automatic (this will be on by default after you reset) -> Set Correct Date and Time.
    Then,Go to email and account's -> Add Accounts and add your desires account.

    Maybe because of the same date and time issue, when on your carrier it set's automatically.
    08-12-2015 04:29 AM
  17. Gloriana Michael's Avatar
    pls where u able to solve that. because am still having problem
    11-10-2015 07:43 AM
  18. praysgod's Avatar
    please reset my nokia 635 phone
    01-22-2016 04:43 PM
  19. e_pearl 1423's Avatar
    How do we "reset" the time from the "RESET PROTECTION" screen
    08-18-2016 12:45 AM

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