1. jwckauman's Avatar
    My phone ran out of battery during the 8.1 update (with gears spinning). I tried plugging it into a USB charger but it is like it won't charge. It's stuck at the screen with the battery symbol. What should I do?
    04-14-2014 09:43 PM
  2. worldspy99's Avatar
    My phone ran out of battery during the 8.1 update (with gears spinning). I tried plugging it into a USB charger but it is like it won't charge. It's stuck at the screen with the battery symbol. What should I do?
    Use Nokia software update, there are multiple links on WPC that will show you how to reset your phone and then continue with your WP8.1 update
    jwckauman likes this.
    04-14-2014 09:44 PM
  3. Laura Knotek's Avatar
    04-14-2014 09:55 PM
  4. jwckauman's Avatar
    It's like it won't take a charge. I had it charging via USB for 45 minutes and it still tells me it needs charging. i can't get the exclamation mark either.
    04-14-2014 09:59 PM
  5. Xpider_MX's Avatar
    My phone ran out of battery during the 8.1 update (with gears spinning). I tried plugging it into a USB charger but it is like it won't charge. It's stuck at the screen with the battery symbol. What should I do?
    Just keep the USB cable connected. The battery symbol means that the battery power is too low for turn on the phone, it needs more charge.
    04-14-2014 09:59 PM
  6. jwckauman's Avatar
    It just came back to life and gears are spinning! I sat it on the charging plate in disgust and 5 minutes later....
    04-14-2014 10:12 PM
  7. worldspy99's Avatar
    It just came back to life and gears are spinning! I sat it on the charging plate in disgust and 5 minutes later....
    Good to know. Keep us posted on how the update goes. Word flow is pretty amazing on WP8.1:-)
    04-14-2014 11:10 PM
  8. jwckauman's Avatar
    It recovered all by itself. I'm now running 8.1. Wow, I gotta give Microsoft credit for creating some resiliency in the update. Thanks to everyone who helped me through this!

    Jim
    mahesh nakka and NickMon68 like this.
    04-15-2014 06:58 AM

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