1. Qaddafi's Avatar
    I want to do two step verification for my Outlook email. When I am going through the process I am told this:

    If you use a Windows Phone 8 (or earlier), you need to replace the Microsoft account password on your phone with an app password. This is because some synced apps and settings (such as Mail and the Store) don't accept security codes.
    I am told to go to Settings > Email & Accounts > Tap Microsoft Account > Change Password to the one displayed in the screen.

    There is no option to change password, at all. I open my Microsoft Account through that method and it just give me the option to rename, what to sync, how much I should sync, etc. Nothing to do with changing password as stated by Outlook.com (from Microsoft). This is enraging me spitefully because why tell me this when the settings don't even match up, and this is from their own phone. This isn't Apple or Android's settings. This is their own and it doesn't even match. So how do I go about this? Can someone please explain this to me.
    khunhorm likes this.
    04-15-2014 10:28 PM
  2. Laura Knotek's Avatar
    Have you tried contacting Microsoft Support via email or chat? The contact information is at the upper right-hand corner of this page.
    04-15-2014 11:01 PM
  3. Cleveland2k's Avatar
    More than likely, you'll have to back-up, hard reset, and then restore the device from back-up after you log back into your account.
    04-15-2014 11:13 PM
  4. Qaddafi's Avatar
    More than likely, you'll have to back-up, hard reset, and then restore the device from back-up after you log back into your account.
    So you're telling me that if I sign in for two-step verification I'm supposed to do a hard reset on my phone to be able to change the password?
    04-15-2014 11:22 PM
  5. Cleveland2k's Avatar
    "More than likely..." This is the second time it has ever happened to me and the first time the told me to do a hard reset but that was a long while ago on windows phone 7.
    04-16-2014 01:00 AM
  6. shmsnh's Avatar
    Are you using WP8 or WP8.1?

    On WP8, after I enabled two-step verification and got the new password, I just had to tap on my Microsoft account and change the password. With WP8.1, the phone supports verification codes, so you will not need an app password.
    04-16-2014 12:27 PM
  7. Gursharanjit Singh Hayer's Avatar
    Happened with me too.
    I have found a solution.
    Goto Store> tap ... > Select my apps
    It will ask you for password.
    Enter your password and you are done.
    Nitish Gongala and davidclt like this.
    04-29-2014 02:19 AM
  8. prebuss's Avatar
    Hey guys, just got the same problem, just changed my MS account password on the web and now I cannot find how to change it on the phone (WP8.1). When I tap on MS account it just allows me to change account name and incoming server. Tried Hayer's suggestion, it just says there is a problem with my microsoft account, please try again later. Do you really want to say I have to do a hard reset just to change the password?
    06-19-2014 06:28 AM
  9. David P2's Avatar
    Unfortunately yes.
    06-19-2014 06:46 AM
  10. Nitish Gongala's Avatar
    Happened with me too.
    I have found a solution.
    Goto Store> tap ... > Select my apps
    It will ask you for password.
    Enter your password and you are done.
    Only working solution to the problem,thanks. :D
    06-05-2016 09:35 AM

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