[Karthik Sampath]

My L520 have some issues so I like to soft reset my phone not a hard reset.

[oditius]

Volume down and power. Hold both about 10 seconds..

[Aniket Mhatre]

I guess more than 10 secs keep the keys pressed till your phone doesn't vibrate.

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[Karthik Sampath]

After the soft reset I'm facing the same problem. In music it shows repeated songs and my video is not opening.

[Aniket Mhatre]

After the soft reset I'm facing the same problem. In music it shows repeated songs and my video is not opening.

You on windows 8 or windows 8.1

[Karthik Sampath]

I'm on WP 8.1

[Aniket Mhatre]

Try a hard reset. Back up your songs on your pc and even backup your other stuffs if you want. Then hard reset your phone and even format your sd card. Then aftr the reset using a card reader transfer all your music back to your sd card.

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[Karthik Sampath]

After hard reset repeated songs are removed, but Video app is still having the problem.

[Aniket Mhatre]

After hard reset repeated songs are removed, but Video app is still having the problem.

Try reinstalling the video app. Its a known issue so i will suggest just for the update.

[JaiMento]

Try reinstalling the video app. Its a known issue so i will suggest just for the update.

You can't uninstall and reinstall the Video app in WP8.1.

[Aniket Mhatre]

Then wait for the update

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