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  1. kurtd's Avatar
    You are luck that it works in your Ford Sync system. With Chrysler Uconnect it does not work. It cuts off the beginning of the instructions. Even if that were fixed it still wouldn't be usable because the car says out loud "Phone Call Completed" every single time it gives you instructions. Lots of people with lots of different vehicles in this thread are having the issue. You seem to be in the minority. Possibly Microsoft only tested it on their own sync system??
    07-24-2014 12:17 AM
  2. Tiaxx's Avatar
    Well, at least I don't have any of the "Call Completed" announcements - just the instructions are cut off ;)
    07-24-2014 05:39 AM
  3. kurtd's Avatar
    Here's a new video. As you can see, the beginning of the instructions are cut off and it says Call completed after each instruction.

    Tiaxx likes this.
    07-24-2014 02:49 PM
  4. Bugrahan's Avatar
    I am now on 8.1 on my 1520 (real 8.1, through AT&T) and I can confirm that the issue is still here. Before I have stated that I assumed the issue will go after Nokia Cyan with updated drivers, but this is not looking good.
    My car is 2013 VW Jetta, by the way and I am pissed.
    peter14f likes this.
    07-25-2014 10:38 AM
  5. kurtd's Avatar
    You may want to post in this thread too Here Drive on Windows Phone 8.1 Bluetooth issue

    This is ridiculous considering Waze works fine. Seems like Here Drive just needs to be updated. Make sure you leave a review in their app too.
    07-25-2014 11:14 AM
  6. Tiaxx's Avatar
    You may want to post in this thread too Here Drive on Windows Phone 8.1 Bluetooth issue

    This is ridiculous considering Waze works fine. Seems like Here Drive just needs to be updated. Make sure you leave a review in their app too.
    just tried Waze: it's not even trying to transmit audio via Bluetooth from what it looks like (audio comes through phone speakers)...
    07-25-2014 03:20 PM
  7. kurtd's Avatar
    just tried Waze: it's not even trying to transmit audio via Bluetooth from what it looks like (audio comes through phone speakers)...
    Waze works like any other media on your phone. You first set your car to Bluetooth \ media then it'll go through the car speakers. Here acts like a phone call which doesn't require your car to be set on Bluetooth \ media. Apparently that feature in cars was designed for phone calls not gps... At least that's what seems to be happening to me.
    07-25-2014 04:36 PM
  8. stephen_az's Avatar
    Must be a Nokia or HTC issue because it works fine on my Samsung Ativ S neo through my 2012 Camry's audio system. I tested it this morning while streaming xbox music. Here Drive pauses the music, "calls" the Bluetooth audio in the car and gives the complete voice guidance, nothing cut off. Music then resumes.
    The system is also flawless in my 2014 Toyota Corolla. The directions still generally suck and I mostly use it to amuse people but the connectivity is great. In fact, all of the BT quirks with WP8 have been corrected in WP8.1.
    07-25-2014 06:07 PM
  9. trwrt's Avatar
    just tried Waze: it's not even trying to transmit audio via Bluetooth from what it looks like (audio comes through phone speakers)...
    This happens with mine if I start Waze and set up the route before I get to the car and connect to the Bluetooth. If I start it after Bluetooth is connected then the voice prompts come over Bluetooth.
    07-27-2014 02:20 PM
  10. kurtd's Avatar
    This happens with mine if I start Waze and set up the route before I get to the car and connect to the Bluetooth. If I start it after Bluetooth is connected then the voice prompts come over Bluetooth.
    Same here. I just exit the app and reopen it once Bluetooth is connected, not a big deal. Just got back from a trip using waze. Wish Nokia would fix their app so I could go back to here drive.
    07-27-2014 04:55 PM
  11. astondg's Avatar
    I've noticed 2 things using Here Drive+ over Bluetooth to my car stereo (Lumina 920 with 8.1 dev preview)

    1. With standard Bluetooth settings my music fades out to allow the directions to play but there's just silence and then the music fades in again
    2. If I switch to 'Use an alternate Bluetooth audio connection for speech' then I get the same issue as the OP, a call starts, half the direction is cut off and the volume changes

    I contacted Nokia support about this via Twitter and they were no help. I tried to get confirmation that this would be fixed or that they at least were working on it but they just said they couldn't tell me anything.

    07-27-2014 06:32 PM
  12. realwarder's Avatar
    Tweet @HEREmaps and make sure they know the issue exists.
    07-27-2014 09:14 PM
  13. astondg's Avatar
    Tweet @HEREmaps and make sure they know the issue exists.
    Can someone else with the official 8.1 and Cyan updates do this please?

    I would but I'm still on the developer preview and don't have the Cyan update so they'll just tell me to wait until I get that.
    07-27-2014 09:31 PM
  14. Tiaxx's Avatar
    astondg likes this.
    07-28-2014 09:10 AM
  15. Tiaxx's Avatar
    Waze works like any other media on your phone. You first set your car to Bluetooth \ media then it'll go through the car speakers. Here acts like a phone call which doesn't require your car to be set on Bluetooth \ media. Apparently that feature in cars was designed for phone calls not gps... At least that's what seems to be happening to me.
    Yup, looks like that was indeed the problem - apprently the App determines the audio output only once at app start.

    Edit: does not seem to lower the music volume like HERE Drive did under 8.0, though --> cannot understand it anyway :D
    Last edited by Tiaxx; 07-29-2014 at 07:15 AM.
    07-28-2014 01:57 PM
  16. BaritoneGuy's Avatar
    I read yesterday, that the soon to be out 8.1 GDR1 will feature a few Bluetooth enhancements including some related to things like this. Hopefully it will resolve the issues.
    07-28-2014 05:00 PM
  17. Tiaxx's Avatar
    Uhhh another tweet addressed to @here, @HereMaps does not seem to be an active account ;)
    07-29-2014 07:21 AM
  18. haikus's Avatar
    Hi guys, this is Pino from HERE.
    First of all,you may wanna wait for the final release of Windows Phone 8.1, instead of using the developer preview.
    Having said that, please consider that different cars and accessories behave astonishingly differently with the bluetooth module of Windows Phone. In our tests we found out that what works in one car model, doesn't necessarily work as well in another. This explains why some of you have issues, while others don't.
    A workaround that seems to alleviate some of your problems is to stream music from your Windows Phone while driving. That keeps the bluetooth channel continuously open and allows the HERE Drive instructions to come in time through the car speakers and without interruption.
    I hope this helps.
    07-29-2014 07:33 AM
  19. Tiaxx's Avatar
    Hi guys, this is Pino from HERE.
    First of all,you may wanna wait for the final release of Windows Phone 8.1, instead of using the developer preview.
    Having said that, please consider that different cars and accessories behave astonishingly differently with the bluetooth module of Windows Phone. In our tests we found out that what works in one car model, doesn't necessarily work as well in another. This explains why some of you have issues, while others don't.
    A workaround that seems to alleviate some of your problems is to stream music from your Windows Phone while driving. That keeps the bluetooth channel continuously open and allows the HERE Drive instructions to come in time through the car speakers and without interruption.
    I hope this helps.
    Thanks for the quick response!

    I'm not on the developer preview, it's the stock version of 8.1 that comes with the Lumia 630.

    Sad to say, the problem occurs even when streaming music - driving instructions come in via an "emulated" voice call, i.e. it shows there's a call in progress in the display (auto accepts it, though - no need to do this), makes the annoucement and ends the call again.

    On my Ascend W1 with WP 8.0 on it, I remember it used to lower the music volume and play it through the same channel.
    07-29-2014 08:12 AM
  20. Matthew Sleno's Avatar
    I also have a 2014 Jeep with Uconnect and am having these frustrating issues.

    The other thing that it does now, that it didn't in 8.0 which worked flawlessly, is that it doesn't download my recent calls off of the phone and because it is "dialing" to communicate, it means the redial is left with my own phone number making me have to hunt through my address book while driving.
    Nokia/Microsoft, this was working flawlessly, this needs to be fixed or I need to be able to roll back to the old firmware till you get your crap together or I just bail out after 3 years of this nonsense and get an Android device
    Bodeanicus likes this.
    07-29-2014 03:28 PM
  21. astondg's Avatar
    Hi Pino, thanks for the reply.

    I personally am on the dev preview but the same issues are experienced by people on the official 8.1 & Cyan release so I think it's worthwhile looking in to.

    My car audio system is an Alpine CDE-153EBT and it didn't have this problem in WP8. The are others in this thread that have also confirmed that the problems only started after upgrading to WP8.1.

    I would also like to note that there are at least 2 issues here, 1. Is when the navigation directions come in as a voice call and are cut off or not heard in full & 2. Is when the navigation directions come in over the BT streaming channel, the streaming music fades out but then there is just silence, no directions play.
    07-29-2014 05:10 PM
  22. astondg's Avatar
    Also, just to check we're all on the same page. Those who have the directions coming in over a call, can you confirm that you have been in to the WP Bluetooth advanced settings and ensured the checkbox for 'Use an alternate Bluetooth audio connection for speech ' is unchecked? Maybe even try navigation with & without this checked.
    07-29-2014 05:18 PM
  23. Tiaxx's Avatar
    Also, just to check we're all on the same page. Those who have the directions coming in over a call, can you confirm that you have been in to the WP Bluetooth advanced settings and ensured the checkbox for 'Use an alternate Bluetooth audio connection for speech ' is unchecked? Maybe even try navigation with & without this checked.
    Well yes, the checkbox is what makes the connection come in as a call. Thing is: there's no point doing that as you're not doing any speech input - it's output only...
    07-29-2014 05:51 PM
  24. astondg's Avatar
    Well yes, the checkbox is what makes the connection come in as a call. Thing is: there's no point doing that as you're not doing any speech input - it's output only...
    That setting is about speech output as well and as you said, that's what makes navigation directions come in as a call. Isn't that part of the problem for some people? They don't want it coming in as a call? For those that do there's also the issue of the speech being cut off and playing a 'call ended' type message at the end.

    I was trying to cover off the response from haikus, he suggested we try streaming BT music and then have the navigation directions come in over that same channel, which would require the checkbox I mentioned to be unchecked. In this state I just get silence when there should be directions, but that may not be the case for everyone (and this used to work pre-WP8.1 for me too).
    07-29-2014 06:25 PM
  25. Tiaxx's Avatar
    That setting is about speech output as well and as you said, that's what makes navigation directions come in as a call. Isn't that part of the problem for some people? They don't want it coming in as a call? For those that do there's also the issue of the speech being cut off and playing a 'call ended' type message at the end.
    For me it says "Select the checkbox above only if your Bluetooth device has problems with speech recognition" - so that should have nothing to do with any audio output

    This is also exactly the case with my car's stereo: I have no way to trigger speech recognition in the car. Yet when I hold search button for Cortana, it shows something like "Speak voice command" in the stereo's display - I assume it's somewhere in the car's software to be used for other models, just no way to normally trigger it in mine. Nothing happens whatsoever after that - the prompt stays until dismissed via ESC, no voice recognition seems to happen.

    With the checkbox on, it initiates a call instead, which technically works, the recognition quality seems a lot lower though. I can rarely get it to understand me correctly, which I've seen reported a lot on the forums.

    In this state I just get silence when there should be directions, but that may not be the case for everyone (and this used to work pre-WP8.1 for me too).
    I'll try it next time in the car with the option off and music streaming active. Pretty sure it was just silence, too, when I last tried, just like you observed.
    07-29-2014 07:41 PM
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