05-19-2014 07:51 PM
67 123
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  1. Citizen X's Avatar
    Just look at the app ratings in the 3 stores. 4.4 stars on Android. 4.5 stars on Apple. Now I don't recall the reading in the store, but believe me, it was nothing close. There's obviously an issue with the app on WP.
    Let me recall for you. It was a three something. So even with you guys skewing the poll downwards it wasn't a one or two. Look man just because you had a one experience does that mean I should totally ignore my four star experience and delete the app and go back to paying my carrier $15 a month? Why can't you guys acknowledge that the app works fine for most people? Please guys stop with the over the top MSFT and Whatsapp bashing. Something is wrong for some people but for most of us it is fine. Go to the wpcentral article talking about this matter and the vast majority of people say the app works for them. Just accept reality. I have a Lumia 1520 running 8.1. My notifications with Whatsapp are instant. I'm sorry. I don't know what to tell you.
    05-18-2014 04:06 PM
  2. Jan Tomsic's Avatar
    Everyone doesn't have the same phone as you mate. You may be lucky. If you see the Official Whatsapp thread, there are several users there reporting bugs that they are facing.
    Just the regular 925, and my wife has the 720, whatsapp works fine. It had it's issues about a month ago, messages wouldn't get delivered but it only lasted for a day. I know it doesn't have nice backgrounds and nifty features that android and iOS versions do (I think they do at least, it's been over 6 months since I last used whatsapp on android, and I've never had an iPhone), but it delivers texts more reliably than messenger (which is nowhere to be found in 8.1 anyway). I guess I'm lucky, but it's WP, hardware is more or less the same, it's strange that an app wouldn't work on some devices.
    05-18-2014 04:29 PM
  3. Reebs Reebs's Avatar
    Let me recall for you. It was a three something. So even with you guys skewing the poll downwards it wasn't a one or two. Look man just because you had a one experience does that mean I should totally ignore my four star experience and delete the app and go back to paying my carrier $15 a month? Why can't you guys acknowledge that the app works fine for most people? Please guys stop with the over the top MSFT and Whatsapp bashing. Something is wrong for some people but for most of us it is fine. Go to the wpcentral article talking about this matter and the vast majority of people say the app works for them. Just accept reality. I have a Lumia 1520 running 8.1. My notifications with Whatsapp are instant. I'm sorry. I don't know what to tell you.
    What makes you assume that 3 something is acceptable rating?
    Also, what makes you assume that WhatsApp removed the app because of people complaining about its quality?
    And what makes you think that people who have issues with WhatsApp have to shut up about it because others aren't having an issue with it?

    The official WhatsApp thread for WP has over 3,000 messages in it. I don't think they're all sharing how great the app is. Over at AndroidCentral, the largest WhatsApp thread has 16 messages... WhatsApp for Android - Android Forums at AndroidCentral.com
    05-19-2014 12:05 AM
  4. Makm's Avatar
    I had to contact WhatsApp through email.
    This is my msg: "Hi WhatsApp.
    These are the issues which I'm facing in the app:
    1) When the phone is a bit hot the app force closes.
    2) When I switch to any other app for multitasking and when I come back to WhatsApp the app force closes.
    3) When I want to see my chat history and keep scrolling up the app force closes after loading some messages.
    4) The app force closes when I'm sending several pictures (or even one picture sometimes) and when I view them inside the app.
    5) It takes a long time for the app to open and load messages, whereas I saw even in low end Android phones the app loads within a blink of an eye. Please increases the performance.
    I hope you guys will take these issues seriously and fix them asap. Waiting for an update soon, and please also update for WP 8.1!".
    And after a long time this is what they replied: "Hi,
    Thanks for your message. Sorry for the delay! We have received many emails recently, and we do our best to answer them all. Thank you for your patience.
    We appreciate your feedback, but we do not have an update yet available for Windows Phone. However, our developers are working hard on providing you with a high quality update soon. Unfortunately, we cannot comment on specifics or give timelines, but do know that we are working on a Windows Phone update."
    05-19-2014 12:16 AM
  5. AV2RY's Avatar
    I had to contact WhatsApp through email.
    This is my msg: "Hi WhatsApp.
    These are the issues which I'm facing in the app:
    1) When the phone is a bit hot the app force closes.
    2) When I switch to any other app for multitasking and when I come back to WhatsApp the app force closes.
    3) When I want to see my chat history and keep scrolling up the app force closes after loading some messages.
    4) The app force closes when I'm sending several pictures (or even one picture sometimes) and when I view them inside the app.
    5) It takes a long time for the app to open and load messages, whereas I saw even in low end Android phones the app loads within a blink of an eye. Please increases the performance.
    I hope you guys will take these issues seriously and fix them asap. Waiting for an update soon, and please also update for WP 8.1!".
    And after a long time this is what they replied: "Hi,
    Thanks for your message. Sorry for the delay! We have received many emails recently, and we do our best to answer them all. Thank you for your patience.
    We appreciate your feedback, but we do not have an update yet available for Windows Phone. However, our developers are working hard on providing you with a high quality update soon. Unfortunately, we cannot comment on specifics or give timelines, but do know that we are working on a Windows Phone update."
    3&4
    Let me guess the "person" that replied you is Jami T. isn't it? )) they send same msg to everybody
    Makm likes this.
    05-19-2014 12:20 AM
  6. Akash Patel's Avatar
    Before wpcentral updated article on WhatsApp I asked them why they removed it today I got reply stating that wp8.1 dev preview has some issue .
    This is the reply.

    Hi,

    Thanks for your message. Sorry for the delay! We have received many emails recently, and we do our best to answer them all. Thank you for your patience.

    Thank you for your feedback on Windows Phone OS 8.1.

    Currently, WhatsApp doesnt support the developer preview version of Windows Phone. Some features won't work properly.

    Our OS 8.1 version is in the works, but we cannot speak for future timelines or features.

    If you have any other questions or concerns, please feel free to contact us. We would be happy to help!
    05-19-2014 12:33 AM
  7. Makm's Avatar
    3&4
    Let me guess the "person" that replied you is Jami T. isn't it? )) they send same msg to everybody
    Lol yes it was Jami T :P
    05-19-2014 12:40 AM
  8. manvuk's Avatar
    I cant say that whatsapp is fully broken too, BUT its perfomance is very poor. I dont care for backgrounds, but when receive a toast and i hit it i expect an app to open itself on dedicated person's chat window, not anybody else's! The same thing as for notifications in action center, if i hit John's notification, why the hell whatsapp opens itself on Taylor's window and i have to wait for that about 10 seconds to load up?! Then have to click back for chats window and look for new messages. Insane! Everyone else with the same issue? Its very frustrating....

    Sent from my Lumia 720 using Tapatalk
    05-19-2014 12:52 AM
  9. Citizen X's Avatar
    What makes you assume that 3 something is acceptable rating?
    Are they having a sale on stawmen today? Quote for us where I said that. All I recall doing was pointing out that after a cursory look at the data set it did not appear to have a normal distribution. I didn't go to the same university as you so maybe they did things differently at your school. How can you analyze an average if you don't know what the distribution looks like?

    Also, what makes you assume that WhatsApp removed the app because of people complaining about its quality?
    Another strawman?! Really can't people make their point without just making stuff up about people?

    And what makes you think that people who have issues with WhatsApp have to shut up about it because others aren't having an issue with it?
    Here is the proof you are lying about me....

    If people have an issue say this happens on MY phone.
    The official WhatsApp thread for WP has over 3,000 messages in it. I don't think they're all sharing how great the app is. Over at AndroidCentral, the largest WhatsApp thread has 16 messages... WhatsApp for Android - Android Forums at AndroidCentral.com
    I've never been to the "official" thread of any of the apps I've owned. It's normal for people who are having issues to complain on the internet and for those who are not to often be the silent majority. What I can say is when wpcentral posts a front page story about Whatsapp the vast majority of people who do comment say it works on their phone. I've already stated this earlier in this thread and as with all evidence that doesn't support the OP's thesis you guys ignored it. I don't go looking for Whatsapp threads because it works on my phone and I wasn't aware people were having issues. But you guys have started so many hair on fire threads about it that I've finally felt compelled to say something.

    Honestly, I have an issue on my phone where it spontaneously reboots if I watch a 4k video on youtube. I think it is good to voice your experience in a reasonable balanced fashion on the internet but the first thing I did was download the MSFT bug reporting app and recreate the error. I then sent a report in to MSFT with a short explanation. Now what I would like to know is how many people screaming bloody murder in this thread have done the same with Whatsapp. My guess is probably the minority... if any. Now which course of action do you think is more useful for informing MSFT and actually getting the bug fixed?
    05-19-2014 10:31 AM
  10. Lance_WPCentral's Avatar
    Whatsapp has pulled out their app from the Windows Phone store because it has critical bugs. For all those who were ranting that Whatsapp has no issues can take back their statement.

    Just imagine the number of people buying WP and when they get to know for the time being there is no Whatspp..Their first impression would be wtf? No whatsapp ? What a pathetic phone and waste of money....The sales of the new Nokia Lumia 630 and other WP models will definitely suffer with the current state of affairs. I made this thread before Whatsapp could remove the app from the store and now the title perfectly suits it.
    ShreyansShah likes this.
    05-19-2014 10:43 AM
  11. ShreyansShah's Avatar
    yes buddy. i was and still planning a hard reset of my phone, and just now stopped. though with bugs, at least i am having it. and it is really one of the important socially connection for me, which i use not on daily but on hourly basis. and not just for fun, but some serious connectivity with frnds and family.
    05-19-2014 12:42 PM
  12. Citizen X's Avatar
    Whatsapp has pulled out their app from the Windows Phone store because it has critical bugs. For all those who were ranting that Whatsapp has no issues can take back their statement.
    The only person that has said Whatsapp has no issues is the strawman people keep making up in their heads.

    Just imagine the number of people buying WP and when they get to know for the time being there is no Whatspp..Their first impression would be wtf? No whatsapp ? What a pathetic phone and waste of money....
    Most people are rational and have lives. They will understand if Whatsapp is taken out of the app store for a few weeks for a tune up. That type of thing happens with multiple apps across all platforms. Don't get me wrong there will be some irrational hair on fire types but most people will take it in stride. It's a temporarily MIA app... not a miscarriage.
    05-19-2014 02:30 PM
  13. Reebs Reebs's Avatar
    I honestly don't know whether it's worth answering your thread or not. You're pretty aggressive and judgmental, but I'll give it a shot cause I don't think the topic is worth this much hostility nor it seems a matter of life and death for such harsh disagreement.
    Are they having a sale on stawmen today? Quote for us where I said that. All I recall doing was pointing out that after a cursory look at the data set it did not appear to have a normal distribution. I didn't go to the same university as you so maybe they did things differently at your school. How can you analyze an average if you don't know what the distribution looks like?
    So you would like to me to run a Hypothesis T-test on 2 population mean to see if the difference between a 3.1 average and a 4.5 average is significant? You expect it to be not significant because of the higher standard deviation in the Windows Phone reviews? Come on CitizenX! This is not market research were running here and others went to school as well. You replied to my statement that the rating difference signifies a major lack in the WhatsApp version of WP, and hence my answer.
    [QUOTE/]Look man just because you had a one experience does that mean I should totally ignore my four star experience and delete the app and go back to paying my carrier $15 a month? [/QUOTE]
    The above is why this is why I assumed you meant the app was removed because of its ratings. If no, my mistake.
    And to your disagreement with me asking you And what makes you think that people who have issues with WhatsApp have to shut up about it because others aren't having an issue with it? The reason is your quote below.
    [QUOTE/]Why can't you guys acknowledge that the app works fine for most people? [/QUOTE]

    What would you have done if you were experiencing the issues others are experiencing? You would have complained about it! That's what people do! They give low ratings for apps that don't work for them and go to forums to complain and try and find solutions for their issues and make a buzz around things that don't work.

    I conclude... There are obviously enough people dissatisfied with WhatsApp driving them to lower ratings and complaining about the app. Until it's fixed you don't have to uninstall WhatsApp and pay $15 per month. I certainly I'm not uninstalling the app either. Just chill, enjoy the app working for you, and allow the rest of us to vent with peace :)
    05-19-2014 03:59 PM
  14. Citizen X's Avatar
    What would you have done if you were experiencing the issues others are experiencing? You would have complained about it!
    There is a difference between saying there is an issue with an app on MY phone and the delusional rant that kicked this thread off. And you know exactly what I would do. I put it in writing in this thread. I'll give you a hint. It involved downloading the bug reporting tool from MSFT and doing something constructive with my life.

    So you would like to me to run a Hypothesis T-test on 2 population mean to see if...
    If you need to. But if you understand how statistics work and you took a cursory look at the data set you would see with the number of one star ratings from people like you there must be a high number of four and five star ratings as well for you to end up with an average in the 3s. I mean you can go through a bunch of arcane calculations or you can use common sense. Like I said. Look at the wpcentral front page news feed. Read the comments. The positive comments on each Whatsapp story outweigh the negatives. There are obviously problems with Whatsapp but most people are in my camp. It works for us and it does what it needs to do. Time to tone down the hysteria and get some perspective. The app will be back and hopefully the major bugs that affect the minority of users will be fixed.
    05-19-2014 04:24 PM
  15. Reebs Reebs's Avatar
    There is a difference between saying there is an issue with an app on MY phone and the delusional rant that kicked this thread off. And you know exactly what I would do. I put it in writing in this thread. I'll give you a hint. It involved downloading the bug reporting tool from MSFT and doing something constructive with my life.
    To date, I've submitted 4 diagnostics to MS using the app.



    If you need to. But if you understand how statistics work and you took a cursory look at the data set you would see with the number of one star ratings from people like you there must be a high number of four and five star ratings as well for you to end up with an average in the 3s. I mean you can go through a bunch of arcane calculations or you can use common sense. Like I said. Look at the wpcentral front page news feed. Read the comments. The positive comments on each Whatsapp story outweigh the negatives. There are obviously problems with Whatsapp but most people are in my camp. It works for us and it does what it needs to do. Time to tone down the hysteria and get some perspective. The app will be back and hopefully the major bugs that affect the minority of users will be fixed.
    It is indeed time to tone down the hysteria (on both ends). Hopefully it will be fixed and republished. I won't go down the road of most vs. minority. To each his own. And I do understand Statistics enough to know what the average and distribution around it mean for the 3.1 rating of WhatsApp. I actually do analytics for a living.

    Have a great week.
    05-19-2014 05:56 PM
  16. Citizen X's Avatar
    To date, I've submitted 4 diagnostics to MS using the app.
    I applaud you. That is exactly what you are supposed to do when encountering a bug.

    I won't go down the road of most vs. minority. To each his own.
    Actually no. People are entitled to their opinions but they are not entitled to their own set of facts. Prior to even being aware of this thread I analyzed the Whatsapp ratings in the marketplace and the comments following multiple wpcentral homepage articles and I came to the conclusion the number of people who were generally happy with the app out numbered those who were not. No one in this thread or any other has refuted that assessment. That is critical.

    How widespread a problem is is indeed crucial to know. The content of the OP in that regard is completely irresponsible and a slanderous distortion. If you have a multiple bugs that render an app worthless to 25% of paying users but the majority of users are happy with the app that is a problem... it is a major problem. But it is not fraud. What the OP was insinuating is fraud and criminality. If you take money from consumers for a product that is 100% useless for the vast majority of consumers that is fraud. That is NOT what is happening here.

    And to Whatsapp's credit even though there were plenty of 4 and 5 star ratings they pulled the app. I'm still waiting for Apple to pull multiple generations of iphones because of the well documented wifi bug which renders the phone crippled to useless. No word yet from the geniuses.
    05-19-2014 07:14 PM
  17. Reebs Reebs's Avatar
    Actually no. People are entitled to their opinions but they are not entitled to their own set of facts.
    You're right. Your approach is valid. But this is the nature of statistics. You can take the same set of numbers and come to any conclusion you want. I guess you could say to each his interpretation of facts. Not each his opinion. Even scientist, base research on the same data set and conclude opposing interpretation.
    05-19-2014 07:51 PM
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