Why does my Nokia Lumia 1520 WP8.1 seem to have a life of its own?

[Bas Roskamp]

Nokia Lumia 1520 WP8.1 has a life of its own

He,

Since a week or two I have the owner of a Nokia Lumia 1520. Offcourse I updated to WP8.1 to tryout the new features and such. But since a couple of days my phone has a life of its own. Without touching the search button it begins to search and eventually it starts the voice search. Even if the phone is lying on my couch or something it just start searching....

When this happens my screen usually freezes to. I have to restart the phone by holding the powerbutton. But I have done that now and it just seems to keep doing it. This morning it was working fine but in the afternoon the phone started to freak out. Samething happend yesterday and the day before.

Could this be a software problem of is this a hardware problem?

Please help I want to use my phone normally.

 

[Sagar Limaye]

Re: Nokia Lumia 1520 WP8.1 has a life of its own

It sounds like a software problem. You should reset

 

[anon(7900571)]

Re: Nokia Lumia 1520 WP8.1 has a life of its own

hey welcome to WPCentral :smile:
This is a software issue because I am also facing this issue , a soft reset works fine here , to do so press volume down + lock button at the same time until your phone vibrates and reboot itself (ignore the black screen to power down the phone ).

 

[Bas Roskamp]

Re: Nokia Lumia 1520 WP8.1 has a life of its own

I am almost certain but I am just asking it to be sure. When I soft reset my phone all apps and such stay intact right?

 

[Sagar Limaye]

Re: Nokia Lumia 1520 WP8.1 has a life of its own

Yes. Your apps and files will stay intact

 

[Bas Roskamp]

Re: Nokia Lumia 1520 WP8.1 has a life of its own

Just did the soft reset but the problem occured again. Does this mean I have to soft reset the phone everytime?

 

[anon(7900571)]

Re: Nokia Lumia 1520 WP8.1 has a life of its own

Just did the soft reset but the problem occured again. Does this mean I have to soft reset the phone everytime?

there is a new update , try going into phone settings/phone updates

 

[dbgman]

Re: Nokia Lumia 1520 WP8.1 has a life of its own

I had the same problem with my 1520 when I first got it. In my case I think it was to do with the screen protector that zagg put on my phone. If you notice the mic hole is at the bottom of the glass between the windows logo and search logo. When zagg squeegeed the water, it went into the hole and caused it to do random searches. After a couple of weeks it totally went away.

I have removed the screen protector(waste of money) and still working fine for 5 months now.

 

[Bas Roskamp]

Re: Nokia Lumia 1520 WP8.1 has a life of its own

I installed the update but the problem still exists. I also have a screenprotector but a dry one so I don't think that can be a problem?

 

[Sajidahmed0918]

Re: Nokia Lumia 1520 WP8.1 has a life of its own

My Lumia 1520 is doing the same thing! Did you find any fix for this?
Well I dropped my phone couple of times but the things you described is happening with my one.

 

[Aviskri]

Re: Nokia Lumia 1520 WP8.1 has a life of its own

Try to do a hard reset, back up everything on your PC and in Settings>backup and reset.

 

[Sajidahmed0918]

Re: Nokia Lumia 1520 WP8.1 has a life of its own

I did it not working. Any other way?

 

[Aviskri]

Re: Nokia Lumia 1520 WP8.1 has a life of its own

Then it isn't a software problem, sadly the most likely thing us that your device is faulty :\

 

[switch side method]

Re: Nokia Lumia 1520 WP8.1 has a life of its own

One last option.....use Nokia software recovery tool... It will reinstall the whole operating system again so it may fix it. But DONT use backup as it may have the bug... Start from new...

 

[Sajidahmed0918]

Re: Nokia Lumia 1520 WP8.1 has a life of its own

Thanks everyone!
Just did the hard reset without recovering the backup file. Works perfectly fine!

To make it easier for other people.
1. Backup everything on your PC
2. Don't backup anything on OneDrive ( It's not worth backing up stuff on cloud cause you're going to setup as a new phone. If you do recover the backup file the bug is going to come again )
3. Hard reset the phone. Settings > About > Reset. ( Erase/Format SD Card Too )
4. Setup the phone as a new phone but do not recover any backup files. ( As it contains the bug and you don't need the old backup files. Trust me! ) Done!

Sorry for my English. :|