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12-16-2014 08:20 AM
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  1. TomThumbyThumb's Avatar
    So I have tried connecting to 3 different wifi networks and restarted my phone countless times, but I can not get my apps to get off of being stuck "pending" infinitely. Of the searches I have done, I have found 0 helpful solutions. They all say to restart the device, or connect to a different network, all of which I have done numerous times. Thanks for any replies.
    05-14-2014 10:10 PM
  2. Guytronic's Avatar
    Welcome to WPC...

    What region is your phone set to?
    05-14-2014 10:12 PM
  3. Zulfigar's Avatar
    Go into your email settings and see if there's any errors there
    Guytronic and TomThumbyThumb like this.
    05-14-2014 10:15 PM
  4. TomThumbyThumb's Avatar
    United States. I forgot to mention also that I do have the WP 8.1 dev preview.
    05-14-2014 10:21 PM
  5. TomThumbyThumb's Avatar
    It is not showing any errors, however I could be missing something.
    05-14-2014 10:22 PM
  6. Lance_WPCentral's Avatar
    Are you trying installing the apps on your SD card? If yes try installing them on your phone memory and see if it works.
    TomThumbyThumb and Guytronic like this.
    05-14-2014 10:30 PM
  7. Guytronic's Avatar
    Does the phone say anything about your Microsoft account needing attention?
    TomThumbyThumb likes this.
    05-14-2014 10:30 PM
  8. TomThumbyThumb's Avatar
    I have a Lumia 925, so no SD card capabilities unfortunately.
    05-14-2014 10:38 PM
  9. TomThumbyThumb's Avatar
    I have not gotten any notifications saying that it needs attention, no. It's so frustrating its been happening for about 5 days now. Is there a way that I can check if it needs attention?
    05-14-2014 10:40 PM
  10. Guytronic's Avatar
    I believe the first time I installed the preview I had to re-enter all my account info.
    Password for MSFT account and one G-Mail account wouldn't sync after the update.
    I was notified about G-Mail, not about the MS account.
    I just noted that when fixing the G-Mail account.

    Is the Microsoft account accessible from a desktop Machine.
    Can you see your OneDrive?
    Do the apps show purchased in the store when logged on from a PC?
    05-14-2014 10:49 PM
  11. TomThumbyThumb's Avatar
    I have a mac book air, but I have tried installing apps from the store on my computer. No luck. And I do have OneDrive installed on my mac, it is visible on both my computer and phone.
    Guytronic likes this.
    05-14-2014 10:55 PM
  12. TomThumbyThumb's Avatar
    All of my E-mail accounts are synced and I am logged in to the accounts.
    Guytronic likes this.
    05-14-2014 10:57 PM
  13. Guytronic's Avatar
    Any good news here yet?

    wp_ss_20140515_0001.png

    So the Microsoft account is good?
    Sometimes it will indicate:
    "Needs attention" if the device isn't syncing with a valid account.
    05-15-2014 04:19 PM
  14. Sameer Beri's Avatar
    fisrtly contact with an expert, and start project my screen in ur pc and then connect with team viewer---> problem will solved by and expert only now
    05-15-2014 04:26 PM
  15. TomThumbyThumb's Avatar
    wp_ss_20140515_0001.pngYepp mine looks identical. Minus the green checkmark of course. I just tried to access the store and this is what came up.
    05-15-2014 07:41 PM
  16. Guytronic's Avatar
    When you log into the store via desktop with your account does it show your devices name?
    i.e Windows phone, my phone, or any name you may have chosen...
    Is the phone visible on desktop via USB?

    Also is find my phone working under your account on desktop?
    (Trying to determine if your account is seen by Microsoft)

    Edit:
    Just thot of something...
    This came up in another thread.
    Try unplugging your home wi-fi router then plugging it back in.
    Last edited by Guytronic; 05-15-2014 at 08:08 PM. Reason: additional info...
    TomThumbyThumb and palandri like this.
    05-15-2014 07:58 PM
  17. TomThumbyThumb's Avatar
    I just checked everything you just mentioned, my account shows my device by name, My phone is visible via USB and Find My Phone is working great! I have also restarted the router many times. One of the first things I tried.
    Guytronic likes this.
    05-15-2014 11:06 PM
  18. TomThumbyThumb's Avatar
    Attempting a factory reset currently.
    Guytronic likes this.
    05-15-2014 11:12 PM
  19. Guytronic's Avatar
    Shot in the dark with the router.
    Would it be possible to remove the phone from the MSoft account then set up again with a different address...and sign in on a new account to check.

    Weird seeing service not available for this long.
    TomThumbyThumb likes this.
    05-15-2014 11:14 PM
  20. Guytronic's Avatar
    Ahhh...factory reset.
    Hope that gets you back on there.
    05-15-2014 11:16 PM
  21. TomThumbyThumb's Avatar
    Well see how it goes after this factory reset. If that doesn't do the trick, I might lose hope.
    05-15-2014 11:17 PM
  22. TomThumbyThumb's Avatar
    Good thing I backup my phone every time it gets plugged into the computer! Let us hope it works!!
    Guytronic likes this.
    05-15-2014 11:19 PM
  23. TomThumbyThumb's Avatar
    Seems that a factory reset does the trick. The only downside is that when it comes back to life, all of the apps you were trying to update/download are still in the que. Looks like i'll have installing going on for a while. Thanks for all of your input!
    anon(7900571) and Guytronic like this.
    05-15-2014 11:44 PM
  24. Guytronic's Avatar
    05-16-2014 12:02 AM
  25. TomThumbyThumb's Avatar
    Success!
    anon(7900571) and Guytronic like this.
    05-16-2014 12:23 AM
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