1. karmacoma's Avatar
    hey guys, I recently had this problem after 1 day dowloading wp 8.1 update 1. I think this is not hardware issue, because there's no way for this to happen.

    I need help, anyone?
    05-16-2014 06:14 AM
  2. Anantha RamaKrishnan's Avatar
    Better ask nokia care about the problem, but before that take a shot at hard resetting. Its your wish.

    Hope this helps!!!
    05-16-2014 06:23 AM
  3. karmacoma's Avatar
    Thanks for answering, but hard reset was my first move, didn't solve the problem. And also I realized that my flashlight is broken too. It's really frustrating.
    05-16-2014 08:59 AM
  4. boorer's Avatar
    hi bro..have you solve the problem? i just experience the same problem, can you share how to fix it. thanks..
    07-25-2014 09:51 AM
  5. John Naas's Avatar
    My icon just did the same thing. Went to bed with a working phone. Set it on the wireless charger and woke up to none of the physical buttons working. If you get a call or a text, the screen will come on and you can use your phone, but cant adjust volume or put it back to sleep. Its a physical issue as hard reset didn't fix it. Annoying as this phone is only a few months old. Hope I don't need to call anyone soon..... Between this and my Nokia 2520 tablet taking a dump, im beginning to loose faith in Nokia. They used to be top notch hardware....
    07-26-2014 09:28 AM
  6. Mike Linnen's Avatar
    Just wondering if anyone has solved this issue? I have also tried a hard reset and the problem still persists.
    08-10-2014 04:03 AM
  7. karmacoma's Avatar
    I've sent my phone to nokia, they fixed the problem but I checked service paper they gave me, there's no information about problem or how they fix.
    08-23-2014 09:43 AM
  8. tofutim's Avatar
    I have the exact same issue. WP8.1 is installed. Although I'm waiting to receive a new one in the mail, unplugging the flex cable makes no difference, so it feels like either a software issue (reset does not help) or something else after the flex cable.
    09-22-2014 05:23 PM

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