[yeoldgreat1]

I've finally managed to buy a film through the Video app on my 1020 with the free £20 Gift Voucher Nokia gave me and I'm having problems downloading it.

I've tried too many times now and I'm getting really frustrated. If I accidently press the home button or leave the phone locked for too ling, the download resets to 1% no matter what progress it had made before. The 3 times I have managed to get it to finish downloading, I always get "This file cannot be played" error.

I can stream it fine but I really want to download it so I watch it offline.

This isn't a general problem for all movies from the store, I've downloaded the free trailers loads of times with no problems.

Has anyone else encountered this or know a way round it? I'm trying to steer clear of hard resetting my phone if I can help it.

[Muessig]

Are you downloading using WiFi or your mobile connection? If a file can't be played its usually due to a break in the connection when downloading.

[yeoldgreat1]

I'm using WiFi, I've only got a 750Mb mobile data limit. I'd a pain because the video arts it's been 100% downloaded. Plus there's no telling when the app will rest the download when it's under the luck screen, it seems to be random amounts.

[yeoldgreat1]

Grrr
I've just downloaded the film again, I even set a timer to remind me to touch the screen before it went black and locked but no luck, it still tells me it cannot play the file. Why can't I get a successful download to work???