Error Adding Google Account

dabs1710

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May 24, 2012
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I just updated my Lumia 1020 to WP8.1 and since then I am having issues with my gmail account. I have seen other people's posts where their contacts don't sync etc, but I can't even get my phone to connect to google.

Settings - email+accounts - add an account - Google

I get the following screen, and when I press continue, it tries to connect but nothing happens and it returns to the same screen. I have tried to hit continue 10 times now, Nothing. I restarted the phone and then tried it, Nothing. I don't have any other google account setup. Any ideas???

Iwp_ss_20140604_0002.png
 

hotphil

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Nov 14, 2008
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If you've previously had that phone connected to a Google account it may be worth revoking its access in whichever Google control panel that setting lives. Then re-try on the phone.
I just set up a new Google account on my 1020 the other day with no issues. But the phone had never been connected to anything Google before.
 

Ed Boland

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Nov 17, 2012
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Is it stuck on the two step verification? Log in to your google account on your PC and make sure they're not asking you to create a new password. Also see if your phone number is associated with it where they can text your secondary "code" to your phone to log in.
 

dabs1710

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May 24, 2012
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Its not even reaching the 2-step verification page. Its basically stuck at the page in the screenshot. I click "CONTINUE", the screen goes blank, I see the dots flying in (the equivalent of the rolling circle on a PC) and then land back on the same screen. Nothing happens beyond that.
 

Vunzz

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Have you ever been able to fix this problem?
I am having exactly the same problem on my brand new Lumia 625 win WP 8.1.
 

PopWarner55

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Sep 5, 2013
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Just bought a new 1520, first thing I did was upgrade to 8.1. Then when trying to add my Google email, I get the exact same thing. Anybody have any solutions?
 

PopWarner55

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Its not even reaching the 2-step verification page. Its basically stuck at the page in the screenshot. I click "CONTINUE", the screen goes blank, I see the dots flying in (the equivalent of the rolling circle on a PC) and then land back on the same screen. Nothing happens beyond that.

Any solution ever work for you? Having the exact same problem.
 

PopWarner55

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Found the resolution. After the upgrade to 8.1, my date and time were all incorrect. Once I manually fixed this issue (not sure why I didn't notice to begin with), I was able to proceed beyond the flashing screen.
 

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