1. Andrea Witono's Avatar
    Hi, I don't know whether any of u have same problem as me.
    I have my mother's Lumia 920. I forgot her primary email password (and she is too), which gave me a headache. I can't download/update apps, back-up contacts.
    I have tried to recover her email password but still no luck as it requires to match every single fields.
    I plan to hard reset the device and change with her new email, but what about the contacts?
    Does anyone can help me how to back-up her contacts maybe using software on PC?
    07-17-2014 10:56 PM
  2. JamesPTao's Avatar
    Is there a way to save it to the SIM?
    07-17-2014 10:59 PM
  3. Andrea Witono's Avatar
    it just says import from SIM
    07-17-2014 11:09 PM
  4. JamesPTao's Avatar
    Have you tryed recovering the password on laptop or desktop?
    07-19-2014 03:25 AM
  5. JamesPTao's Avatar
    Her contacts are backed up to the old account so I would try to work with that. Sorry I can't be more helpful.
    07-19-2014 03:27 AM

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