1. ByeVanno's Avatar
    so no sound plays at all on my phone and no video will play it keeps saying this type of file cannot be played on your phone I've used the software recovery tool to flash the phone anybody know what's wrong?

    also any app that uses sound like other music players or my tube or voice recorder will crash as soon as they're opened
    Last edited by ByeVanno; 07-19-2014 at 06:42 PM.
    07-19-2014 06:27 PM
  2. Keith Brooks's Avatar
    It's probably missing a codec. Do a search in the store for codec packs. It could be the phone, itself malfunctioning.
    07-19-2014 08:54 PM
  3. ByeVanno's Avatar
    I see nothing in the store that says codec packs you mean the windows phone store right?
    07-19-2014 09:33 PM
  4. ByeVanno's Avatar
    I've done like 3 hard resets and no change even updating to 8.1 the volume controls don't appear to worsen it
    07-20-2014 10:38 AM
  5. Yuliia Chernykh's Avatar
    If you have Windows 10 try use Codec Packs app from the Windows Store. Try play your files via this app. It can help.
    11-02-2015 09:00 AM
  6. prasanna moholkar's Avatar
    Use app like "video navigator" from windows 10 mobile store.
    It may help you.
    11-02-2015 09:10 AM

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