1. Torontonian22's Avatar
    Hi there,

    just reset my phone and now, my download section under the store is f...ing empty. I'm using the same microsoft account and nope, nothing. Looks like i lost everything i have purchased!

    Really getting pissed at the moment...

    Any piece of advice or stuff i should look into?
    08-04-2014 09:37 PM
  2. Jas00555's Avatar
    Downloads should only have something if you're actively downloading something. Swipe to the right to see your history. I think you'll find what you're looking for there.
    Nerdy Woman likes this.
    08-04-2014 09:46 PM
  3. Torontonian22's Avatar
    In history, i only have the apps that were pre-installed and that were updated. Not my past history.

    I'm now checking my account in IE, looking at my purchase history. Looks like i will have to reinstall everything manually.... real hassle but i think i should find what i need...

    EDIT: It's official, some of my apps are showing up as "have not been purchased previously".YAY i'll have to pay twice.... not going to happen.
    08-04-2014 09:51 PM
  4. Nerdy Woman's Avatar
    If there are apps missing from the history list, you might grab a PC and log on to windowsphone.com. After logging in, click on your name in the upper right corner and choose purchase history. This will show you your installed app list also, but if there are any apps that are no longer compatible with your phone, they'll be listed here with a note about that issue. You can also click links in this list to push apps to your phone.
    08-04-2014 09:53 PM
  5. Torontonian22's Avatar
    Thanks Nerdy Woman, i'm already doing that. And yes, some apps are "not available" anymore or i have to pay again for some of them. Not ideal at all. I'll see what i end up doing. Thanks for stopping by though.
    08-04-2014 10:03 PM
  6. SRK62's Avatar
    Store-my apps
    08-06-2014 01:47 AM
  7. svknet's Avatar
    My Lumia 620 also has empty list after I reset my phone. After reset I logged in with same MS account, and I had done backup just before reset.
    Yet none of apps are restored :(
    08-06-2014 02:14 AM
  8. Torontonian22's Avatar
    You should try to visit WindowsPhone.com on your phone, log in to your account and re-enable the apps manually. That should work
    svknet likes this.
    08-06-2014 09:46 PM

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