1. Wajdos's Avatar

    Just got a new Lumia 925, previously using 8X.

    I have backed up my HTC 8X to the cloud and wanted to restore it on Lumia.

    When I reset my Lumia and go through the new phone installation guide until there is an option to add Microsoft Account. If I click Add it starts loading page and gets stuck on it. The only reason to stop it is to turn off the screen and on - but by that point it just skips adding the Microsoft account.

    If I add the account in settings later it doesn't restore anything. Is there any reason why I cannot add the account during the installation process?

    08-12-2014 08:32 AM
  2. Wajdos's Avatar
    The error I get is "Can't Connect. We're having trouble signing in. Make sure you have good reception. If you do, you could try again in a little while."
    08-12-2014 09:00 AM

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