What do I have to do to get this update fixed

[10curtains]

I am getting really frustrated with this issue.

On the official cyan update through o2 bluetooth kills my phone.

I have reported to o2 twice.

Last time I was told I need to report the problem to Microsoft.

I have already done that through online chat.

I started a thread in Microsoft community forum. That's not been helpful.

If I go through Microsoft support on Microsoft website , I have to jump through hoops and none of the questions are relevant to my problem.

I am back using wp 8 ,the person on online chat helped me with that. So phone working again but now I find I can't download the wunderlist app because it is for windows 8.1.

So I'm left with a phone that can't be updated because the update kills the phone and I have no way to let Microsoft
aware of this problem.

Posted via the WPC App for Android!

 

[Laura Knotek]

What problems are you facing in WP8.1?

 

[10curtains]

I have no bluetooth on lumia 925 o2 official update.

When bluetooth gets switched on it kills the phone.

I can make no phone calls

There is no sound.

There is no speakers.

Apps don't open .

Switching off bluetooth makes no difference. I have to reset phone.

I have contacted o2 twice.

I have been told that it is an update problem that Microsoft need to fix.

I managed to do online chat with someone on Microsoft website. They said they would get someone to contact me .
Two weeks later I've heard nothing back.

They took me through the process of downloading nokia recovery tool. So I am now running wp8. Everything is now working again.

O2 said that because it is working after downloading wp8 it is software not hardware.

I am so fed up with this.

The apps I use daily don't work properly. I'm sick of complaining about all the problems wuth this phone and the lack of support from either the app developers or Microsoft.

Posted via the WPC App for Android!