1. John OMeara's Avatar

    I have PFD.

    Cyan update is available for my 820.
    it is not coming through normally on the phone.
    I am trying to use the recovery tool, on the download stage i get an error
    "A network problem has occurred"
    sometimes only after a short bit of the download or sometimes after 90% is done

    What is going wrong?

    08-29-2014 05:21 AM
  2. Aman2901's Avatar
    Well no one can tell for sure and don't try various odd solutions,,Just reinstall the NSRT>Backup your phone>Hard-Reset your phone>Exit the PFD by opening the app and unchecking the only box>Make sure there is enough storage and then try again!! Hope this helps!!
    08-29-2014 05:45 AM
  3. John OMeara's Avatar
    Thanks Aman, just tried all that
    still no luck
    could it be demand on the servers?
    08-29-2014 07:34 AM
  4. Aman2901's Avatar
    Well yes it can be but try doing it on a different desktop and see if it helps and if it's in PFD then ye won't receive any type of OTA other than the PFD ones!! Check for atleast 2-3 GB of free RAM in the phone storage before installing any sort of update!!
    John OMeara likes this.
    08-29-2014 08:10 AM
  5. John OMeara's Avatar

    i have tried it on different pc's, on different networks, with different cables and different ports

    when it completes the download it just starts again!
    i have done a factory reset and everything it just does not work.

    What else can i try?
    09-10-2014 07:23 AM

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