[John OMeara]

Hi

I have PFD.

Cyan update is available for my 820.
it is not coming through normally on the phone.
I am trying to use the recovery tool, on the download stage i get an error
"A network problem has occurred"
sometimes only after a short bit of the download or sometimes after 90% is done

What is going wrong?

thanks
John

[Aman2901]

Well no one can tell for sure and don't try various odd solutions,,Just reinstall the NSRT>Backup your phone>Hard-Reset your phone>Exit the PFD by opening the app and unchecking the only box>Make sure there is enough storage and then try again!! Hope this helps!!

[John OMeara]

Thanks Aman, just tried all that
still no luck
could it be demand on the servers?

[Aman2901]

Well yes it can be but try doing it on a different desktop and see if it helps and if it's in PFD then ye won't receive any type of OTA other than the PFD ones!! Check for atleast 2-3 GB of free RAM in the phone storage before installing any sort of update!!

[John OMeara]

hi

i have tried it on different pc's, on different networks, with different cables and different ports

when it completes the download it just starts again!
i have done a factory reset and everything it just does not work.

What else can i try?