1. Roni96's Avatar
    So I got the Cyan today and i love it. Only bad thing about it is that whatsapp doesn't seem to work with it. I didn't have any problems with it with the 8.1 DP but today when I started the app it said: "whatsapp doesn't support this version. Some of the features might not work."
    So far it seems like it doesn't work at all. First disappointment was that I lost all my conversations and everything else. I thought whatsapp would save them on cloud or something (not a big deal though). Then I noticed I don't get any notifications from the app, I checked settings but whatsapp wasn't even listed there. Also even when I open the app it takes a lot of time for it to download the messages, usually 3-5 mins late.
    This kinda annoys me because I really use this app a lot. Is anyone else having same problems?
    Is there an update coming soon? I wouldn't be surprised if there isn't because the preview has been up for few months and they still haven't made a version that would support the WP 8.1...
    09-07-2014 03:36 PM
  2. Rawliglat x's Avatar
    I get the alert "whatsapp doesn't support this version. Some of the features might not work." but all else seems to work fine.
    About the cloud storage, I am not exactly sure what you expect. But about the notifications problem, I would suggest you check your background apps and see if whatsapp is permitted to run in background. If it isn't, that might be the problem.
    09-07-2014 05:30 PM
  3. DennisvdG's Avatar
    No problems on my 930.
    09-07-2014 05:33 PM
  4. Claudio_aka_Du0's Avatar
    Hello everyone I had the same problem.
    I don't know why but the solution, in my case, was this:
    1) Install whatsapp, activate it and then reboot the phone.
    2) tell someone to send to your phone a message via whatsapp (If you don't do this, whatsapp will not appear in the notfications+actions center)
    3)wait for a while and then open the notifications+action center ... it must be there.
    09-09-2014 08:36 AM
  5. loleilord's Avatar
    I updated my phone last Saturday, and whatsapp has working just fine until a few hours ago. :( really weird... Now i can't receive notifications if I don't open it
    09-10-2014 11:13 PM
  6. Oscar Narvaez1's Avatar
    Same here (Mxico), it started behaving weird yesterdays afternoon and it is not normal yet. Any news?
    09-11-2014 09:35 AM
  7. Musaib124's Avatar
    Not getting notifications after cyan
    09-11-2014 11:55 AM
  8. Maceart's Avatar
    Whatsapp isn't even in the Notifications + Action Center option anymore after Cyan update... What the ****.
    09-11-2014 01:03 PM
  9. bavve's Avatar
    ame in Italy on my Lumia 820 (but I have WP 8.1 GDR1)... Until this morning it worked fine, but since the early afternoon I didn't receive any notification, even after reinstalling the app and rebooting the telephone! :-/
    Last edited by bavve; 09-11-2014 at 03:31 PM.
    09-11-2014 01:23 PM
  10. Rawliglat x's Avatar
    Hello, everyone who still has this problem, have you tried my first suggestion? Ensuring whatsapp is allowed to work in the background.
    Then go to "phone settings" > notifications+actions > whatsapp > enable "show in action center" and "show notification banners"

    If this doesn't work, ensure your phone isn't in power saver mode as this makes you unable to receive whatsapp notification without accessing the app.
    If both suggestions above don't work, try the following:
    Click options (the the dots on the down right ...) > select settings > select chat settings > and enable "Show Message in Notification".

    Please someone should try these and give a feedback.
    09-14-2014 05:34 PM
  11. Somags's Avatar
    I'm having a lumia 520. I have the same problems. Along with these problems my phone vibrates on getting messages even when i have disabled vibration. whatsapp is not in the notification settings list. i tried all ur suggestions. But no use. Really disappointing...........
    09-14-2014 06:45 PM
  12. Oscar Narvaez1's Avatar
    It seems to be working again normally, I guess it was a problem with Whatsapp directly as any other push notification was working OK.
    09-15-2014 09:47 AM
  13. loleilord's Avatar
    Yeah, it's working again :)
    09-15-2014 02:47 PM
  14. RaoRSharath's Avatar
    Hey guys, i updated my lumia 1520 from black to cyan and i face these problems on watsapp.

    1. I am unable to attach photos, contacts or ever location. It just keeps me waiting and waiting. Any suggestions??
    09-25-2014 10:03 PM

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