Why isnt the store opening on my Lumia 720?

Abhinav Singh7

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Apr 24, 2014
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When i click on the store icon it shows loading for a few minutes then jumps back to the start screen. This has been happening for a couple of hours. I tried a normal restart and a soft reset. Nothing works. I'm able to open it by opening a windows phone store link in internet explorer but directly clicking on the tile just takes me back to the start screen. I'm running wp8.1.1(dp) with lumia Cyan.
 

pankaj981

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Jul 10, 2012
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This happens when either the Microsoft account is stuck in syncing or when the store is having issues (regular maintenance). Give it a few hours more (or a day). If it still doesn't work then hard reset it is
 

Abhinav Singh7

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Apr 24, 2014
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Contacted Microsoft support. They told me the store app is corrupted and I need to do a hard reset. Instead I took out my sd card and everything started working fine. Then I put it back in store stopped working. Finally I formatted the memory card and everything is fine.
 

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