Problems to sign in or create microsoft account

[Stephan Diesler]

If you reset your phone or try to initialize a new one, you are not able to sign in your Microsoft account nor create a new one.
You will just get the message, that the phone is unable to connect.
So you are unable to get your backup restored.

The issue is known by Microsoft and they are lokking for a solution, but don't have one, now.

Seems we can't do anything, but wait and Keep trying.

Regards,
Stephan

 

[rubicj]

oh, thanks for the info, was getting mad after not being able to log in for some time now

 

[socheatsok78]

It is a fk up situation for people who reset their phone today including me xD

 

[chris_gt]

It's back up now!

 

[undertake74]

It's happening with me, even with correct date and time and stable wireless connection.

 

[undertake74]

Did anybody solve this?

 

[Stephan Diesler]

Not for me. Still no chance to sign in.

 

[hawwie_4]

I can sign in once my phone is set up but not during the initial set up process which is really annoying because I want to restore my backup

 

[Stephan Diesler]

I kept on trying and right now my phone is restoring.
It took me the hole day! So don't give up. Finally you will make it.

Good Luck to all Resetters and new phone owners!

Best regards,
Stephan

 

[Ninjacar]

My HTC 6990 Windows 8 will not send messages.
Can't send message

 

[hawwie_4]

I kept on trying and right now my phone is restoring.
It took me the hole day! So don't give up. Finally you will make it.

Good Luck to all Resetters and new phone owners!

Best regards,
Stephan

Did you just keep hitting try again or did it finally work?

 

[Stephan Diesler]

I tried hitting "try again", but after some attempts the "try again" did not Show up again. So I switched off the phone and after booting it startet at the screen with the Microsoft account an then it succeeded at once.

 

[Likwidz]

Crap...just got a new phone and having this problem. Can't sign in and just hangs with the scrolling balls :angry:

Edit- now cycling over and over through the Can't connect message...grrrrr

 

[rgc6789]

I haven't been able to signin all day. I tried a soft reset without success. I tried turning off wi-fi and using 4G without success. I haven't seen much online about this issue other than this post.

 

[Likwidz]

I haven't been able to signin all day. I tried a soft reset without success. I tried turning off wi-fi and using 4G without success. I haven't seen much online about this issue other than this post.

I've tried different settings also...driving me nuts. Guess it's a waiting game =\

 

[rgc6789]

I've tried different settings also...driving me nuts. Guess it's a waiting game =\

I wish MS would at least post something on Twitter or here. It sucks when you have an issue and can't tell if it's just you or a widespread issue. I feel better knowing it's not my phone! My tablets and Yoga are fine - just the phone.

 

[Likwidz]

I wish MS would at least post something on Twitter or here. It sucks when you have an issue and can't tell if it's just you or a widespread issue. I feel better knowing it's not my phone! My tablets and Yoga are fine - just the phone.

I got a response on twitter basically linking me to the common support fix https://support.microsoft.com/kb/2784236?wa=wsignin1.0. I responded with non of those options fix the problem and that I'm not the only one having the issue.

 

[Likwidz]

Sign in Problems- Reply from Microsoft - Microsoft Community

 

[Likwidz]

Mine finally just went through and restoring back up now

 

[rgc6789]

I finally got mine up yesterday, but it wasn't anything to do with MS.