1. Gazaman77's Avatar
    Hi all,
    I've been having a couple of issues with my phone since updating to update 2. Now I cant 100% say it was at the exact time of the update but it was around that time.
    Basically there are 2 issues-
    1) I no longer get any haptic feedback from the navigation buttons.
    2) Sometimes at random intervals my phone speaker seems to be silent> Phone lights up with caller ID and no sound and when I answer, nothing! I have to restart and all's well again.
    Is there a way of rolling back the firmware?
    Now i'm not entirely sure the update is at fault...Maybe its a bad app of hardware fault! All I know is it was after(not immediately) I updated.
    Cheers
    Gary
    05-07-2015 05:31 PM
  2. Harrie-S's Avatar
    Yes there is, you can use the Windows or Lumia Software Recovery Tool see below link.
    How can I recover/reset/restore my phone software? - Microsoft - UK
    Gazaman77 likes this.
    05-08-2015 03:54 AM
  3. Gazaman77's Avatar
    Thanks, Downloading now!
    Will let you know results
    Gaz
    05-08-2015 04:52 PM
  4. Chris_Kez's Avatar
    Would this be faster, or in any way "better" or "preferable" to doing a regular hard reset (i.e. Erase my phone and restore from backup)? I've also noticed a lot of issues since using the Windows Insider app to update my 930 to Update 2. I'm about ready to start over and see if plain old 8.1 and Denim are any better (though I will miss the improved Settings).
    05-12-2015 01:38 PM
  5. Chris_Kez's Avatar
    Thanks, Downloading now!
    Will let you know results
    Gaz
    How did it go?
    05-12-2015 01:47 PM
  6. Chris_Kez's Avatar
    Yes there is, you can use the Windows or Lumia Software Recovery Tool see below link.
    How can I recover/reset/restore my phone software? - Microsoft - UK
    It occurs to me now that I may not even be able to revert to 8.1 with Denim just through a hard reset. And unfortunately I'm seeing lots of posts about bricked phones using the recovery tool. Decisions, decisions....
    05-12-2015 01:49 PM
  7. Harrie-S's Avatar
    Indeed a hard reset will not bring you back to 8.1 update 1 if you are now on 8.1 update 2.
    And indeed decisions, decisions.
    Now I do not want to sound as a "smart-ss" but you are now in this situation because you took the decision to go to update 2 to fast.
    05-12-2015 01:59 PM
  8. Chris_Kez's Avatar
    Indeed a hard reset will not bring you back to 8.1 update 1 if you are now on 8.1 update 2.
    And indeed decisions, decisions.
    Now I do not want to sound as a "smart-ss" but you are now in this situation because you took the decision to go to update 2 to fast.
    Appreciate the confirmation on needing to use the recovery tool; don't appreciate the unnecessary admonition.
    Harrie-S likes this.
    05-12-2015 02:46 PM
  9. Harrie-S's Avatar
    I understand but maybe my remark will "help" to prevent that other people end up in a similar situation.
    05-12-2015 03:09 PM

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