1. Dazw's Avatar

    Hope that someone can help and I have posted this in the correct place. I have a Lumia 920 running 8.1 that now has a cracked screen. I have taken a backup of the phone and would like to restore to another 920. However when I get to the restore section when running through the initial startup wizard on the new phone it is only showing me backup from over a year ago, the most recent one is not listed at all. How do I get the latest backup available to use? I thought the Windows restore tool might help but it never finds the phone and the Nokia tool says that the phone is not supported.

    Thanks for the help.

    10-19-2015 02:45 PM
  2. Leonel Funes's Avatar
    If you still have both phones, try doing the back up on your old phone again... A friend did went through that, then worked like a charm
    10-19-2015 04:08 PM
  3. Dazw's Avatar

    Thanks for the response. I have both phones, I did a backup of the damaged phone last night and tried to restore onto new one but it was not listed as an available backup. I can try it again to see what happens.


    10-19-2015 04:20 PM
  4. Dazw's Avatar
    I sorted this in the end, had to upgrade the new phone to 8.1, then reset it and it then picked up the backups of the old phone.


    10-22-2015 09:43 AM

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