Here's my story: My the 13 year old daughter in 8th grade wanted a smartphone- "all her friends have one" and her 8gb iPod 4th gen was already a few years old and not working correctly. I had a HTC Trophy Windows 7 phone when it came out and then got a Lumia 822. I am a big fan of Windows Phone. I refused to buy a $600-$700 smartphone for a 13 year old on a 2 year contract. I researched and got her a Lumia 521 for $80.00 from HSN and signed her up for the $30.00 plan from T-Mobile- great deal!. She was actually very happy for a while. Then a few months in she was complaining about duplicate photos and her music suddenly disappearing. I had to reformat her sdcard and do a hard reset to fix that issue. It actually happened a few times until I learned a hard reset was needed to really fix it. Lumia Black came out and things were really good. She did day when wished she had a front camera and a flash. She was going on a trip to Washington DC and wanted to take a lot of pics. Up until this point she was very responsible with her phone and I figured I'd look at getting her a Lumia phone with a front camera. Ended up getting a Lumia 810 on ebay for $75.00. When I got it I put WP 8.1 dev preview on it and things were good to go. Well all her friends decided to stop texting and do everything on Kik. For those who don't know the Kik app on WP is old and no longer in development. It constantly crashes for her and occasionally she had to reinstall the app to get it to work. Also, she has the sound bug when sound will cut off on one side when she will get a notification while listening to music or watching videos. Only rebooting the phone will correct it. Despite updating her phone the bug still exists. Today, she came home from her second day of high school to learn the will be using Chrome books, Google apps and her French teacher told everyone not to buy a dictionary for class and she will be referring to an app instead that we found out is only on iOS or Android. Well....I tried. We will mostly likely get a iPhone now. I can't even use Office or Onedrive as a reason to stay since both are available for Apple. She really has no good reason to stay with Windows Phone 8.1 now. When her mother upgrades her IPhone 5 next month I'll be switching it to my daughter. So the main app she uses to communicate with all her friends is garbage on WP, she constantly has sound issues that has been a documented bug for a while now (who knows if it will get fixed but the 810 won't be getting the Cyan update despite the ability to put 8.1 dev preview on it), her school is using Google services and apps that are not available on WP, and services like Onedrive and Office are available for an iPhone. How does Microsoft expect me to stick it out with them? -especially when they offer services like Onedrive and Office outside Microsoft's ecosystem. I will still be sticking with Windows Phone but unfortunately I will be moving my daughter to Apple- I really tried for you Microsoft- sorry.