1. MichaelLopez's Avatar
    Ever since I got this phone I've experienced multiple problems
    1. Battery drains quickly
    2. Phone restarts occasionally if either I am or am not using the phone (such as resting on a table)
    3. Memory is getting lower without even adding apps, docs., contacts, etc...


    Is anyone else experiencing any of these issues
    08-28-2013 01:13 PM
  2. demonp82's Avatar
    Hardware/software issue alert. Bring it to samsung service center. Or try to reflash the phone somehow, but it will affect your warranty.
    08-28-2013 03:00 PM
  3. Martsicky's Avatar
    I would suggest you to perform hard reset. If it doesn't make any difference to your phones behavior, then you should report it as a faulty device to your carrier/Samsung. Hard reset erases every data from phone, so make sure to backup your files! http://www.hard-reset.com/samsung-at...ard-reset.html :-)
    08-28-2013 03:05 PM
  4. David Harbit's Avatar
    I experienced some strange lag right at the beginning when i first set up the phone. I did a factory reset and the phone has been amazing since. I have about 20 apps installed and a few emails synced up and I couldn't be happier with the performance. Let us know if a factory reset fixes the issue.
    08-28-2013 03:19 PM
  5. icthusman1's Avatar
    I find the battery life to be great on the phone and have had no random resets. You definitely either need to take it in or try the reset everyone else has recommended.
    08-28-2013 03:30 PM
  6. MichaelLopez's Avatar
    Thanks, I'll try this in the morning and update you all then.
    08-28-2013 04:05 PM
  7. Skippy07's Avatar
    Ever since I got this phone I've experienced multiple problems
    1. Battery drains quickly
    2. Phone restarts occasionally if either I am or am not using the phone (such as resting on a table)
    3. Memory is getting lower without even adding apps, docs., contacts, etc...


    Is anyone else experiencing any of these issues
    My battery has been great. With moderate/heavy use, I'm easily getting through an entire day (approx 7am to midnight).
    I have had it restart twice now (I've had it since 8/20). Both times were at rest. I would pick the phone up and get nothing when pressing the windows button or power button. Then long hold on power button and it would start back up.
    I've not been monitoring my memory, so not sure if it's getting lower or not. But I've been installing apps, taking pics, etc. So I would expect it to be filling up.

    I'm worried the restarts will become more of an issue.

    -Skippy
    08-28-2013 04:59 PM
  8. MichaelLopez's Avatar
    I did the hard reset and that fixes the random restarts and fixes the storage issue but my battery is still draining fast. Are those battery indicator apps the cause? Does anyone else have a battery indicator app? I'm going to uninstall it tonight and see how tomorrow goes because the only background apps I have are Bing Weather and Bing News.
    08-29-2013 04:14 PM
  9. Martsicky's Avatar
    I did the hard reset and that fixes the random restarts and fixes the storage issue but my battery is still draining fast. Are those battery indicator apps the cause? Does anyone else have a battery indicator app? I'm going to uninstall it tonight and see how tomorrow goes because the only background apps I have are Bing Weather and Bing News.
    That's great!
    If you've got any battery monitoring app you should just remove it :-) Its common problem that battery apps may negatively affect battery life. Uninstall it and compare:p
    08-29-2013 05:58 PM
  10. icthusman1's Avatar
    I did the hard reset and that fixes the random restarts and fixes the storage issue but my battery is still draining fast. Are those battery indicator apps the cause? Does anyone else have a battery indicator app? I'm going to uninstall it tonight and see how tomorrow goes because the only background apps I have are Bing Weather and Bing News.
    I am using Lock Manager (recommended by a front page article earlier this week) to put a battery icon on my lock screen. I made it through the day yesterday with 4 - 5 hours of music streaming, some phone calls, some playing with the phone (trying to get some NFC tags to work), and a few others things. Phone was still around 50% when I plugged it in for the night. Very impressed with the battery life of this monster so far.
    08-30-2013 11:41 AM
  11. MichaelLopez's Avatar
    After uninstalling the battery app instead of my phone dying by the end of the day I'm getting 30% at the least with heavy use, so I guess those battery apps do more harm than good.
    Martsicky likes this.
    09-01-2013 03:37 AM
  12. Martsicky's Avatar
    After uninstalling the battery app instead of my phone dying by the end of the day I'm getting 30% at the least with heavy use, so I guess those battery apps do more harm than good.
    great, thanks for letting know. you see, you've got your problems solved without visiting Samsung Repair Point : ) wish you happy days using your Ativ Neo :p
    MichaelLopez likes this.
    09-01-2013 02:20 PM
  13. Bleser's Avatar
    Were you able to fix the random reboots? I started this thread:

    http://forums.windowscentral.com/sam...t-wake-up.html

    ...but it seems my problem could be the same one you have as I just watched my phone reboot all by itself sitting on the desk.
    09-24-2013 04:26 PM
  14. Bleser's Avatar
    Well, after uninstalling the Microsoft Facebook app, my random locking and rebooting has gone away. Completely. This thread talks about HTC and Nokia users suspect of the same thing, and problems being solved after uninstalling Facebook as I did:

    Windows Phone 8 Hit With Random Reboot Bug - Mobility - Smartphones -

    Since other users have reported this "fixing" the problem, I'm hopeful Windows Phone 8.1 or a new version of the Facebook app will correct this.
    09-24-2013 10:48 PM

Similar Threads

  1. Viber Problem
    By Rilind Shabani in forum HTC 8X
    Replies: 2
    Last Post: 02-15-2014, 06:47 AM
  2. Replies: 45
    Last Post: 09-29-2013, 07:04 PM
  3. Nokia Music problems
    By manas16 in forum Windows Phone 8
    Replies: 2
    Last Post: 09-23-2013, 07:27 AM
  4. Big problems with my Lumia 520
    By Haitham Elshrkawy in forum Nokia Lumia 520
    Replies: 4
    Last Post: 08-31-2013, 10:28 PM
  5. Problem with ANY Video Streaming
    By gotenks82 in forum Nokia Lumia 520
    Replies: 8
    Last Post: 08-30-2013, 04:00 PM
LINK TO POST COPIED TO CLIPBOARD