Hey guys I am having a one issue with my Ativ S Neo and I am unsure what I should do to solve the issue.
So my issue is that whenever I am connected to my WiFi my phone works perfectly fine and has no issues, but as soon as I connect to my 3g/4g data with no WiFi connection my phone tends to lag a bit. To give you an idea of what kind of lag I am facing: when I open an app it will open just like any other app but it will freeze to a black background and just show the name of the app while it seems to be opening. Another issue is when I am typing on my keyboard it will freeze on a certain key and sometimes it will bring up the alternatives so like if I am typing and hit the A key and it freezes it will show all the alternatives for A. Also when I play games there are some small lags throughout the game caused by this issue. I been trying to figure out when this lag happens and I think it is whenever my phone switches from 3g to 4g service but I am unsure. Again this issue only happens when I am not connected to my WiFi. Also when I open a text message thread the phone dims really low then goes back to it's normal brightness... It is set to auto brightness so I haven't tested this one with just a standard brightness level.
A few trouble shooting that I did was: I thought it was my SD card at first, because I have a 32 gb PNY micro sd card and it was a class 10. I took it out for a bit and at first I thought I solved the issue but it continued to happen. I thought it might be an app so I deleted all my apps including my games and it still happens. I can't really figure out what the issue is so I think it might be an issue with my actual phone. I was thinking about waiting till Windows Phone 8.1 to see if the issue will be fixed with an update. I have also done a hard reset using the reset option in the about settings in the phone along with the button combination, but still seems no way to solve it. I am pretty lost about what to actually do with the phone. I am unsure if anyone else has a similar issue, but maybe if one of you do hopefully knows the issue to fix it with.. I can record the issue if need be so just let me know.
Anyway I appreciate any help and thanks in advance
So my issue is that whenever I am connected to my WiFi my phone works perfectly fine and has no issues, but as soon as I connect to my 3g/4g data with no WiFi connection my phone tends to lag a bit. To give you an idea of what kind of lag I am facing: when I open an app it will open just like any other app but it will freeze to a black background and just show the name of the app while it seems to be opening. Another issue is when I am typing on my keyboard it will freeze on a certain key and sometimes it will bring up the alternatives so like if I am typing and hit the A key and it freezes it will show all the alternatives for A. Also when I play games there are some small lags throughout the game caused by this issue. I been trying to figure out when this lag happens and I think it is whenever my phone switches from 3g to 4g service but I am unsure. Again this issue only happens when I am not connected to my WiFi. Also when I open a text message thread the phone dims really low then goes back to it's normal brightness... It is set to auto brightness so I haven't tested this one with just a standard brightness level.
A few trouble shooting that I did was: I thought it was my SD card at first, because I have a 32 gb PNY micro sd card and it was a class 10. I took it out for a bit and at first I thought I solved the issue but it continued to happen. I thought it might be an app so I deleted all my apps including my games and it still happens. I can't really figure out what the issue is so I think it might be an issue with my actual phone. I was thinking about waiting till Windows Phone 8.1 to see if the issue will be fixed with an update. I have also done a hard reset using the reset option in the about settings in the phone along with the button combination, but still seems no way to solve it. I am pretty lost about what to actually do with the phone. I am unsure if anyone else has a similar issue, but maybe if one of you do hopefully knows the issue to fix it with.. I can record the issue if need be so just let me know.
Anyway I appreciate any help and thanks in advance
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